Very happy. Originally booked in Maidstone but I changed it to Hastings as more convenient. A bit of a wait but the damage was not central screen. Slightly tricky to find the workshop. A sign or... See more
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
Company replied
Tyrone did very well, he was quick and reliable with his timing! He arrived in good time and communicated well about the process and what to do after! Would highly recommend.
Company replied
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
441 reviews
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Very happy
Very happy. Originally booked in Maidstone but I changed it to Hastings as more convenient. A bit of a wait but the damage was not central screen.
Slightly tricky to find the workshop. A sign or two might help.
Very helpful friendly staff who offered me a cup of tea whilst I waited.
All done more quickly than I anticipated.
August 1, 2026
Reply from National Windscreens - Hastings
We're delighted to hear you were happy with the service and found our staff friendly and helpful. We appreciate your feedback regarding the workshop's visibility and will consider adding more signage. We're also glad the repair was completed quickly.
Tyrone from National Windscreens
Tyrone did very well, he was quick and reliable with his timing! He arrived in good time and communicated well about the process and what to do after! Would highly recommend.
July 24, 2026
Reply from National Windscreens - Hastings
We're so pleased to hear about your positive experience! It's wonderful that our team member was quick and reliable with their timing, communicated well, and arrived promptly. Thank you for your high recommendation!
Good response time efficient work and…
Good response time efficient work and polite interaction
July 14, 2026
Reply from National Windscreens - Hastings
We're so pleased you experienced a good response time, efficient work, and polite interaction. Thank you for your wonderful feedback!
Brilliant flaunt less experience… very…
Brilliant flaunt less experience… very rare!
Tyrone my fitter called ,sent updated messages before arrival ,was happy polite and professional throughout the refit and leaving not a trace of waste afterwards !
July 14, 2026
Reply from National Windscreens - Hastings
We're so pleased to hear you had a brilliant and seamless experience! It's wonderful that our fitter provided excellent communication, was polite and professional, and left no trace of waste.
Professionally executed windscreen…
Professionally executed windscreen replacement that was done at the booked time and within the advised period. Communication both with the bookiing centre and the depot that undertook the work was excellent.
July 13, 2026
Reply from National Windscreens - Hastings
We're delighted to hear that your windscreen replacement was professionally executed, completed on time, and within the advised period. It's wonderful that communication with both our booking centre and the depot was excellent!
They were very welcoming and efficient
They were very welcoming and efficient. Would definitely recommend to others.
July 10, 2026
Reply from National Windscreens - Hastings
We're so pleased you found our team welcoming and efficient. Thank you for your recommendation; we truly appreciate it!
For me the measure of a business is how…
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. Sh-t happens sometimes; but today Tyrone went above and beyond to get this sorted. Well done to him, a credit to the company.
July 14, 2026
Unprompted review
Reply from National Windscreens - Hastings
We're so glad to hear that even when an issue arose, our team was able to resolve it effectively. It's great to know that our colleague provided such excellent service. We appreciate you sharing your positive experience.
Staff were so helpful
Staff were so helpful, professional, accomodating and friendly.
They were able to explain things clearly.
I could see the fitter working on my car and he seemed so careful and practised at what he was doing. It was very reassuring.
July 7, 2026
Reply from National Windscreens - Hastings
We're delighted to hear that our team was helpful, professional, and friendly, and that they explained everything clearly. We're also pleased that you felt reassured by the care and expertise of our fitter.
Reply from National Windscreens - Hastings
We're so pleased to hear that everything was sorted without any fuss. Thank you for your kind feedback!
Got red sealant on my rear view mirror…
Got red sealant on my rear view mirror which I can’t get off
June 23, 2026
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Reply from National Windscreens - Hastings
We appreciate your kind words about our service.
Windscreen replacement
Friendly efficient staff,immaculate job done n a timely manner,thank you
June 12, 2026
Reply from National Windscreens - Hastings
We're so glad you had a great experience with our efficient staff and timely service! Thank you!
Very professional keep me updated with…
Very professional keep me updated with emails. I would recommend the company
June 11, 2026
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're glad we kept you updated and you would recommend us.
Reply from National Windscreens - Hastings
We are glad you had a perfect experience.
A new CRV windscreen delivery to collection was 3…
From delivery to collection was 3 hours, which is so much better than the advertised possible 4 hours for a replacement windscreen. Plenty of email and text contact throughout the process.
June 9, 2026
Reply from National Windscreens - Hastings
We are so glad to hear about your positive experience with our service and communication. Thank you for your kind words!
Reply from National Windscreens - Hastings
We're so glad you found our service prompt and efficient. Thank you for recommending us!
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Thank you ever so much to Paul and team!
Thank you ever so much to Paul and team. I had a warm welcome from the start and as I had to wait with the car, they kindly let me work on my laptop in Reception. The lovely guy in the office made me coffee and I was kept updated while they replaced the windscreen. A lovely team and they did a brilliant job!
June 8, 2026
Unprompted review
Reply from National Windscreens - Hastings
We're so happy to hear about your warm welcome and that we could make your wait comfortable. It's wonderful to know our team provided excellent service and did a brilliant job!
Excellent service from a professional team!
There were some complications in getting my replacement windscreen fitted to my Range Rover but these issues were dealt with efficiently by the technicians Sam and Charlie at the Hastings depot and whilst it meant a brief delay in the job being done the process was dealt with very professionally by National Windscreens and completed to my total satisfaction.
June 3, 2026
Reply from National Windscreens - Hastings
We appreciate you sharing your experience. We're pleased our technicians efficiently resolved the complications, ensuring your complete satisfaction with the windscreen replacement.
All round great service
Great service professional, courteous staff. Job was excellent. Easy booking procedure and easy when I had to change dates.
May 22, 2026
Reply from National Windscreens - Hastings
We're so pleased you found our service great, our staff professional, and the booking process easy. Thank you for your kind words!
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