NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
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Poor notification of cancelled repair
Poor notification of cancelled repair
Repair delayed one week car unusable due to weather storm conditions
When technician arrived he was excellent.
January 12, 2026
Reply from National Windscreens - Hastings
We regret the poor notification regarding your repair cancellation and the inconvenience due to the delay. We appreciate your feedback about the technician. We'll review our processes.
Great workmanship, poor admin
Once I took the car in, the man was helpful and called when it was ready to collect. The windscreen was really good and the wipers fixed as promised. No complaints about the work but the admin was rubbish. Changed my appointment the day before to a time I couldn't do. Also, had to pay in full before the job was done.
January 3, 2026
Reply from National Windscreens - Hastings
We appreciate your feedback and are glad the service met your expectations. We regret the administrative issues and appointment change. We'll review our processes to improve the customer experience. Thank you for bringing this to our attention.
Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy you were pleased with our good service that was easy to book and hassle-free.
Took three attempts to turn up with the…
Took three attempts to turn up with the correct windscreen despite being offered the part number on the original call. Then told they couldn’t fit until after Christmas having already waited over a week. Only after complaining to customer service did they turn up and fit the screen. No problem with the actual fitter who did his best.
Communication from national windscreens was abysmal, the car was at a repair garage and on all three occasions I had to ring the garage to find out what was happening
Only after complaint was the screen fitted in a timely manner, customer service should be provided without having to complain
December 19, 2025
Reply from National Windscreens - Hastings
We appreciate you bringing this to our attention. We're sorry about the multiple incorrect windscreen deliveries and the delay in fitting. It's regrettable that you had to contact customer service to resolve the issue. We'll review our communication process to improve our service.
Reply from National Windscreens - Hastings
We're happy to hear that you were informed about the delay and found our team member to be polite. Thank you for your feedback.
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your wonderful experience with us. We are happy to hear that you found our team efficient and kind.
Brilliant experience
Brilliant communication and fast to act the guy who fitted the screen was so professional and friendly
December 17, 2025
Reply from National Windscreens - Hastings
We're happy to hear that the service was efficient and the technician was professional and friendly. Thank you for your positive feedback; we appreciate it!
Amazing, help and went beyond. Many thanks , top guys, merry Christmas.
They were great , fantastic people.
Took me step by step, amazing.
December 16, 2025
Reply from National Windscreens - Hastings
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your amazing feedback with us.
The fitter Tyrone was professional and…
The fitter Tyrone was professional and polite, he did an amazing job after the first appointment had to be changed due to staff illness, had ruined my day.
December 13, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your experience. We're glad the fitter was professional and polite. We are sorry that the initial appointment change inconvenienced you.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Courteous staff.
Courteous staff.
The call centre, when making the appointment, said the Hastings centre had a room to wait in with desks to work at, there is nowhere to work only the reception area to wait in. They also said that the job would take 2 to 4 hours. The staff at the centre said no, 4.5 hours, and it did.
December 1, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback. We're sorry the information provided by our call center about the workspace and appointment duration didn't align with your experience at the Hastings center. We'll address this discrepancy to improve our service accuracy.
Great no fuss service from start to…
Great no fuss service from start to end. The initial communication when booking my car in up to when they completed the job was fantastic. The windscreen was replaced within the allotted time given and the end result was brilliant.
November 25, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your feedback. We're happy to hear that you experienced great, clear service from the beginning to the end. It's great to know that you were pleased with the communication and the quality of the replacement.
Great fitting center service, call center staff experience leaves a lot to be desired.
Great service and very good communication at the fitting center and very fast turn around.
Only one complaint, please don't have your telephone center staff read from a script and and ask stupid questions not listening to the customer makes them sound stupid and causes great frustration.
When I tell your call center staff that I have a 6 inch crack from the top of the screen and that the vehicle has failed its MOT because of this and I am answered with the question "so is it chipped" it just makes me think they are a moron.
November 27, 2025
Reply from National Windscreens - Hastings
We're happy to hear that you received great service and fast turnaround at the fitting center. We appreciate your feedback regarding the call center experience. We'll address the scripting and questioning issues to avoid customer frustration in the future. Thank you.
Reply from National Windscreens - Hastings
We're happy you had a good experience! We appreciate your feedback regarding our location and will see how we can improve this.
Very happy with the professional…
Very happy with the professional service given by this company especially the technician.
He explained the issue with my windscreen and luckily it only needed a chip repair.
Thank you
November 19, 2025
Reply from National Windscreens - Hastings
We're happy to hear that you were pleased with the service, especially the technician's clear explanation of your windscreen issue and the chip repair. Thank you for your positive feedback!
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hastings
Thank you for your positive feedback!
Problem in 1st date
Problem in 1st date. 2nd date stock window screen damaged. I was then on holiday but pre-booked a date after my return. I was then asked to go to Hastings to get work done. Technician very pleasant and did a good job. However as a 79 year old lady I thought they would have come to my home address
November 14, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and are sorry to hear about the issues and inconvenience you experienced with the service and damaged screen. We'll review your concerns about the location to see how we can improve.
Reply from National Windscreens - Hastings
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it a lot.
They forgot to order windscreen hence…
They forgot to order windscreen hence cancelling 90 mins before appointment. Took over 5 hours to do the job when rebooked. On collection the windscreen was scratched in 2 places.
November 7, 2025
Reply from National Windscreens - Hastings
We regret the issues with your appointment, the delay, and the windscreen scratches. We appreciate your feedback and will review our processes to prevent this in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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