NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
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See what reviewers are saying
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
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Forgot customs
Waited nearly 2 weeks for repair. Seemed they forgot about our repair. When I phoned I got conflicting information
March 6, 2026
Reply from National Windscreens - Hastings
We regret the delay and any inconsistent information shared regarding your repair. We'll review our processes to prevent similar issues in the future. Thanks for your feedback.
Very good service
Very helpful in making sure that the new windscreen had no imperfections, replacing one that did with no issues.
The fitter, Charlie, was very friendly, efficient and professional.
March 4, 2026
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you found our service helpful in ensuring a windscreen without imperfections and that the replacement process was smooth. We're glad you were pleased with the technician's service.
Windscreen chip repair
The fitter arrived on time. He was a friendly man who took some time to explain what he was going to do and what he hoped the finished job should be. Very happy with the results.
March 6, 2026
Reply from National Windscreens - Hastings
We appreciate you sharing your experience. We're happy to hear that the technician was punctual and explained the process clearly. We're also glad you're happy with the results.
Professional
Efficient, polite, professional. Date changes were easy. Great alerts on timing.
March 6, 2026
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're so happy to learn that we were efficient, polite, and professional, and date changes were easy with great alerts.
Friendly, polite and courteous staff
I was extremely stressed when I arrived as I was late having been let down by my original recovery service. I'd called as soon as I knew there was a problem and ended up speaking to someone at Head Office I guess, who was also lovely. Said he would call the branch on my behalf and let them know I had a problem. When I arrived they started on my car straightaway, no huffing and puffing about me being late. I was made a lovely cup of coffee and before I knew it my car was ready for me to drive away. I was given aftercare instructions and told I could contact them directly if I had issues. Great service, thank you.
February 28, 2026
Reply from National Windscreens - Hastings
We're happy to hear that we could assist you during a stressful time. It's great to know that our team provided prompt and helpful service, ensuring you were back on the road quickly. Thank you for your positive feedback!
Everything went according to plan
Everything went according to plan, very helpful 👌
February 27, 2026
Reply from National Windscreens - Hastings
We appreciate you sharing that everything went according to plan and that our service was helpful! We are so happy you were pleased with us.
guy in office very helpful
January 19, 2026
Reply from National Windscreens - Hastings
We appreciate you sharing that the person in our office was helpful! We are so happy you had a positive experience.
Reply from National Windscreens - Hastings
We appreciate you letting us know you were kept informed and are pleased with the completed job! We are so happy you were pleased with us.
Reply from National Windscreens - Hastings
We appreciate you sharing that we were on time, our communication was good, and the job was completed well!
Not happy.
Use a clean cloth to clean the new screen.
Be more transparent with time. I know you said you want the car for 4 hours but the job wasn't started for 2 hours. Its a taxi and I missed the whole morning. Booked it in for 8am.
CCTV was hanging off when I picked the car up. Both cameras are alot lighter than a mirror so couldn't understand why the pads weren't holding.
Really not that happy.
February 17, 2026
Reply from National Windscreens - Hastings
We appreciate you bringing these issues to our attention. We're sorry the service took longer than expected and for the CCTV camera issue. We'll review our processes to improve our timing and address the camera mounting. Thanks for your feedback.
OK but disappointing delay
The windscreen replacement appears satisfactory however disappointed with the length of time it took to be replaced. Contacted 29th January, advised earliest appointment 11th February, when operative arrived he said he was unaware car was a convertible so work had to done in branch. Next available appointment 20th Feb. Windscreen break too bad to safely drive the car so in effect vehicle out of action for over 3 weeks.
February 20, 2026
Reply from National Windscreens - Hastings
We appreciate your feedback and are glad the replacement meets your standards. We regret the delay and inconvenience caused by the scheduling issues and the initial lack of information regarding your convertible. We'll review our processes to prevent similar situations.
Chelsea was amazing
Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in just over two hours. The car was left clean and tidy, and they had also recalibrate the lane assist function. While we were waiting a gentleman (?Manager) made us a hot drink which was much appreciated.
February 12, 2026
Reply from National Windscreens - Hastings
We're happy to hear that you had such a positive experience! It's wonderful to know that you appreciated the clear explanations, efficient work, and extra touches like the hot drink. We appreciate your positive feedback.
Great
was a bit disappointed that I had to wait several days for my windscreen to be fixed as I was worried that the tiny chip would spread in that time. However it did not spread and the chap who came ( sorry, I did not ask his name) was friendly and efficient he fixed it quickly and would not even have a coffee.
February 17, 2026
Reply from National Windscreens - Hastings
We appreciate your feedback. We're glad the chip didn't spread and that the technician was friendly and efficient. We regret the delay in scheduling your repair and any worry this caused.
Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy to hear that our communication and booking system worked well for you.
Finished job looked good.Pity we had to…
Finished job looked good.Pity we had to travel quite so far. Alas the workshop was somewhat awkwardly located considering we had 4 hours to kill, and no car to get anywhere.
January 29, 2026
Reply from National Windscreens - Hastings
We're glad the finished job met your expectations. We regret the location was inconvenient and that you had difficulty getting around during the wait. We appreciate your feedback.
Reply from National Windscreens - Hastings
We appreciate your feedback and time. We're sorry the wait was longer than expected. We will review our processes to improve our service times.
Having to wait over two weeks I think…
Having to wait over two weeks I think that is to long to have no glass in the back of a car
January 29, 2026
Reply from National Windscreens - Hastings
We regret the extensive wait time for your car's rear glass replacement. Thanks for your feedback.
The technician was polite and helpful
The technician was polite and helpful. The delay was in the repair was not so great.
January 22, 2026
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your feedback. We're happy to hear that the technician was helpful and polite and that the repair delay was not too long.
Excellent service
Excellent communication.
Option of book in time
Friendly staff
Work on time and wel done.
Very happy 😀
January 27, 2026
Reply from National Windscreens - Hastings
We appreciate you taking the time to leave us a review. We're happy to hear about your experience with our communication, booking options, and friendly staff. We're glad the work was completed promptly and to your satisfaction!
Reply from National Windscreens - Hastings
We appreciate you bringing this to our attention. We are very sorry to hear about the missed appointments and lack of communication. We'll review what happened to prevent this from occurring again. Thank you.
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