Good service

Thank you ever so much to Paul and team. I had a warm welcome from the start and as I had to wait with the car, they kindly let me work on my laptop in Reception. The lovely guy in the office made me coffee and I was kept updated while they replaced the windscreen. A lovely team and they did a brilliant job!

There were some complications in getting my replacement windscreen fitted to my Range Rover but these issues were dealt with efficiently by the technicians Sam and Charlie at the Hastings depot and whilst it meant a brief delay in the job being done the process was dealt with very professionally by National Windscreens and completed to my total satisfaction.

Great service professional, courteous staff. Job was excellent. Easy booking procedure and easy when I had to change dates.

Decent service, thought i needed a whole screen they, they repaired and refunded me the money. Win win

Very Impressed with the service for my door window glass replacement. Thanks

Very pleased with the service

They stuck tuckers to the roof which have left marks and spilt some kind of liquid down the bonnet probably coffee

Windscreen fitting was delayed due to delay in obtaining appropriate screen, however I was kept informed& new appointment arranged to my convenience
Screen fitted well but difficult to get in contact with workshop to check as to whether the car was ready to collect. Had to just turn up hoping it was finished

Can't fault the technician who came to repair the screen. He was great. However had to wait 9 days for an appointment which caused problems as I had to reschedule my car service and MOT.

The experience is not so bad as long as you’re able to wait. Reason being my local national windscreens is on a trading estate not easy to get to. Otherwise all good.

Called me before hand which I requested, and turned up when he said he would. Polite and friendly

Easy to book and expertly fitted. Great service and technican arrived promptly and kept me informed at all times or when they were due to arrive and a good hand over.

Would definately recommend.

Great service , very helpful ,speedy and efficient

Professional service. Highly recommend.

My first appointment was at home and my husband was advised that the windscreen could not be repaired, despite submitting detailed photos. I made an second appointment and was require to pay another £110 for the whole windscreen requiring replacing, and was advised I had to take it to the local branch to have the screen done. I then received a plethora of confirmation texts regarding the appointment, all of them telling me that the appointment would be carried out at my home, right up until the night before. On the morning of my afternoon appointment, I attempted to contact the branch by phone, but my call just remained unanswered. I took my car to the branch in the afternoon, to be told I had no appointment that day and it was booked for the following Tuesday. After I pointed out that this was not possible, as I had made this appointment in person and had purposely not chosen a Tuesday as both myself and my husband work and would not be able to bring the car that day. Eventually the person I was speaking too admitted that they had re booked the appointment that appointment as they had sent the person due to do the work home as they were ill. Apparently I had been sent a text. I did then check and found I had been sent this, but it had 5 texts confirming the original appointment, one of them 20 minutes before the unseen re booking text. A phone call would have been more appropriate at this late stage and certainly better customer service. Only when I drove away to I find that a cheaper mirror that was smaller than my original and not like the Skoda official mirror, had been installed. I had not been warned that this would be the place.

Very prompt and professional service. Staff were very good and I cannot fault the service we received.

Car was ready when told it would be and everything was in order. Staff were very helpful.

I have mixed feelings about my experience. On one hand, the quality of the final installation was excellent and I’m very pleased with the workmanship. On the other, the scheduling was frustrating. Despite the replacement glass arriving within 2–3 days, the earliest installation slot wasn’t for over two weeks. This left me driving around with a temporary polythene fix for much longer than expected. Great end result, but the turnaround time needs improvement.

Such a lovely welcome, and coffee made. We were helped with a taxi number . The work itself was very well done and faster than expected. All excellent