NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
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First class service
First class service in a very difficult situation, the windscreen replacement was handled very well by a team of professionals.
November 6, 2025
Reply from National Windscreens - Hastings
We appreciate your positive feedback. We're happy to hear that our team of professionals handled your windscreen replacement very well in a difficult situation.
Customer service rubbish
Customer service rubbish
Day after went to wash window they hadn't reconnected my washer bottle and when husband went to look they hadn't reconnected broken the clips that hold the wiper unit in place
November 5, 2025
Reply from National Windscreens - Hastings
We appreciate you bringing this to our attention. We're sorry you experienced issues with the washer bottle and wiper unit after your service. We'll investigate to prevent this in the future.
A great job
Chap who came to fix my front windscreen did a great job, also was very polite and friendly. No complaints at all very satisfied.
October 29, 2025
Reply from National Windscreens - Hastings
We're happy to hear that you were satisfied with the service you received! We appreciate your positive feedback regarding our team's work and friendliness.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service delivered in reasonable…
Good service delivered in reasonable time. No complaints.
October 17, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy to hear you received good service delivered in a reasonable time, with no complaints.
Good professional service
October 15, 2025
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Window screen
Excellent service can’t fault the gentleman that came and changed my window screen he was polite and keeping us up to speed he was always in contact with us
October 12, 2025
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you were pleased with the prompt communication and courteous service provided during your window screen replacement.
Shoddy work
Shoddy work, promises of phone calls that never came.
Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No skill required to remove with a domestic vacuum. Not even a roadside job - it was in a well lit workshop for a week, yet it seemed little attempt had been made to clean out the easily accessible areas.
Part of rear window internal trim came loose on first use, local dealer confirmed several clips had been broken or lost .
Two stars because at least it was done on time and I can imagine worse things going wrong
EDITED FOLLWING THEIR RESPONSE:
This was raised via local office, and NW Complaints procedure. All requests were rejected
September 22, 2025
Unprompted review
Reply from National Windscreens - Hastings
We appreciate you sharing your experience. We regret to hear about the cleanliness of your car upon return and the trim issue. We aim for higher quality work and better communication. We'll review our processes to prevent similar issues in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
they did a good job several gremlins…
they did a good job several gremlins appeared afterwards but they managed to resolve them without any quibble .Job well done very professional.
October 2, 2025
Reply from National Windscreens - Hastings
We're happy to hear that the job was well done and that we resolved the issues that arose afterwards. Thank you for your positive feedback and for acknowledging our professionalism.
Great job
Your team were professional and helpful. They explained all options. They repaired the damage within an hour which was exactly as specified.
September 17, 2025
Reply from National Windscreens - Hastings
We're happy to hear that our team was professional and helpful while explaining the options. We're glad the damage was repaired within the specified time. Thank you for your positive feedback!
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Work Done Well
The work was carried out in a professioinal and speedy manner at the time specified.
I was kept in touch with progress on when my new windscreen would be fitted
September 19, 2025
Reply from National Windscreens - Hastings
We're happy to hear that the work was completed professionally and quickly, within the agreed timeframe. We appreciate your positive feedback regarding our communication about your new windscreen fitting.
My windscreen replacement was booked…
My windscreen replacement was booked via my insurance company. The process was simple and clear, I didn't have to wait too long for an appointment. I dropped my car off early in the morning and it was ready early afternoon. The team were good, did their job as expected. I think front desk customer service may not be in their remit but the guys I spoke to did ok. The only downside was parking to drop my car off, there was no space and no clear signage, it was a matter of luck. Their location was tricky to find and very little space to leave the car safely.
September 13, 2025
Reply from National Windscreens - Hastings
We're glad the windscreen replacement process was simple and timely. We appreciate your feedback regarding the parking and signage; we'll review this to improve the drop-off experience. Thank you for your review!
Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Great service and had my windscreen…
Great service and had my windscreen done in great time
September 8, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience! We're so glad to hear you received great service and a quick windscreen replacement.
Make sure you get a specific time for your windscreen replacement
I booked with National Windscreens by phone and it wasn’t explained to me that there are morning and afternoon slots, only dates were mentioned. When I arrived at 8:30am, as instructed in the email I was sent, I was informed that I didn’t have a morning booking, but that my screen would be replaced ASAP. The job was completed by early afternoon, so there was no real issue for me. The staff at the workshop were professional and polite and the work seems to have been done well.
September 3, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your experience. We're glad the replacement was completed to your satisfaction, despite the initial booking confusion. We'll review our booking process to ensure clarity regarding appointment times.
Easy booking online and quick efficient…
Easy booking online and quick efficient service.
September 2, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy you were pleased with the easy online booking and quick, efficient service.
Great service from Tyrone
September 2, 2025
Reply from National Windscreens - Hastings
We are happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
First time they arrived they could…
First time they arrived they could remove screw claims it was to worn. I removed with normal driver in 2 mins. Came in morning when booked afternoon so had to take more time off work. Re booked earliest week later. Put wiper mount threw rummer mount so needs replacing didn't offer to put screws back in left new windscreen dirty. Only used as had no choice dude to insurance no pride in their work
August 29, 2025
Reply from National Windscreens - Hastings
We appreciate you bringing these issues to our attention. We're sorry the service did not meet expectations regarding the screw removal, appointment time, wiper mount, and cleanliness. We'll review your feedback to improve our service quality. Thank you.
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