NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
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See what reviewers are saying
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
Company replied
Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
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Reply from National Windscreens - Hastings
We appreciate you sharing your experience! We are so happy to hear our service was prompt and that you were satisfied with our work.
Waited 5hrs and called after 2 hrs in…
Waited 5hrs and called after 2 hrs in the Hastings branch and hadn't even started my car yet parent with a baby waiting in the rain for 5hrs
September 2, 2025
Unprompted review
Reply from National Windscreens - Hastings
We're very sorry about the extremely long wait and inconvenience this caused, especially with a baby in the rain. We'll investigate this with the branch. Thank you for your feedback.
Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience! We're so glad to hear that you found our staff friendly and efficient and the service excellent.
The technician was very helpful
The technician was very pleasant, helpful, and informative. The entire operation was performed smoothly, extremely satisfied with the service.
August 23, 2025
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that the technician was pleasant, helpful, and informative and that the operation was performed smoothly. We are extremely satisfied that you were happy with our service.
Reply from National Windscreens - Hastings
We're glad you had a great experience with our honest people. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Hastings
We appreciate you sharing your feedback. We are so happy to hear about your good communication, prompt service, and our helpful staff.
You failed to attend first appointment
You failed to attend first appointment, what more do you need?
August 16, 2025
Reply from National Windscreens - Hastings
We regret missing your appointment and any resulting frustration. We'll investigate to prevent this from happening again.
Great service
Great service, complete windscreen replacement, quick and professional, really easy booking process and good comms
August 21, 2025
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you received great service with a quick and professional windscreen replacement, and that the booking process and communication were easy.
Fantastic experience!
Absolutely amazing service from the chaps at Hastings. Chris and Tyrone where legends, the problems were overcome and my car was sorted quickly.
August 16, 2025
Unprompted review
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you received amazing service and that our team overcame the problems to get your car sorted quickly. Thank you!
prompt and friendly
August 15, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience!
Efficient
Efficient, professional and friendly. No complications. They dealt with everything, stress free
August 9, 2025
Reply from National Windscreens - Hastings
We're happy to hear that your experience was efficient, professional, and friendly! We appreciate you highlighting our team's dedication to a stress-free process. Thank you for your feedback.
Apart from having to wait for work to…
Apart from having to wait for work to be carried out your colleagues were polite and kept me up to date. The engineer who actually repaired the window was knowledgeable and carried the repair quickly and efficiently, and was extremely polite.
August 6, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback. We're happy to hear that our colleagues were polite and kept you informed. We're also glad the engineer completed the repair quickly, efficiently, and politely. Thank you for sharing your experience.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A professional good job done
A professional good job done. So far no leaks or problems.
July 22, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your positive experience! We are happy to hear that you are satisfied with our professional service and results.
Straight forward from start to finish &…
Straight forward from start to finish & good job done.
July 30, 2025
Reply from National Windscreens - Hastings
We're happy to hear that your experience was efficient and satisfactory. Thank you for sharing your positive feedback with us!
Avoid!
Arrived first thing for my windscreen replacement - I was the first one there and first to drop off. I was told that my car would be ready for midday. Went back at midday, told that they had only just got my car in and that it would be another hour and a half so had to wait in the rain as I had nowhere I could go.
When my car was finally ready, they left me with 7 miles left in the tank - I left the car with 27... they also left the plastic cap on the end of my new wipers which not only scratched the bottom of the windscreen but also was only clearing half the screen while I was driving back in torrential rain. They had also left black marks all over the new windscreen... I never want to go back. If you can avoid and get your windscreen done properly at the manufacture then do so.
July 21, 2025
Reply from National Windscreens - Hastings
We appreciate you bringing these issues to our attention. We're sorry your service fell short of expectations, especially regarding the delay, fuel level, wiper caps, and windscreen marks. We'll address these points with our team to improve our service quality. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
minute I took…
Was very happy from the minute I took it in to the minute i picked it up
July 24, 2025
Reply from National Windscreens - Hastings
We are happy to hear that you were very satisfied with your experience! Thank you for taking the time to leave us such positive feedback.
Repair of heated windscreen for T6 transporter
We unfortunately had a crack occur in the window near Brighton. We called the company who actually really helpful through our insurance. They were really quick to offer us multiple options near where we were. We then ended up going to Hastings. We dropped the van off, please beware they do give a four hour window and sometimes they do mean four hours so be prepared for that. They were very prompt. The repairer was very efficient and it was a good repair. Thank you very much.
July 19, 2025
Reply from National Windscreens - Hastings
We're happy to hear that our team was helpful in resolving the crack in your window. We appreciate your feedback regarding the repair time, and we're glad the repairer was efficient and completed a good repair for you. Thank you.
Sadly the glass didn't arrive when…
Sadly the glass didn't arrive when expected so had to wait another 5 days.
However I can't fault the service after that. A bit of primer was left on the car.
I took it back thinking it was scratched as I couldn't remove it. It was dealt with immediately, all good!
July 22, 2025
Reply from National Windscreens - Hastings
We regret the delayed delivery and any inconvenience. We appreciate you bringing the primer issue to our attention. We're glad we could resolve it quickly for you. Thanks for your feedback.
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