Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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See what reviewers are saying
The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.
Company replied
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... See more
Company replied
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
451 reviews
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Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Great service and had my windscreen…
Great service and had my windscreen done in great time
September 8, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience! We're so glad to hear you received great service and a quick windscreen replacement.
Make sure you get a specific time for your windscreen replacement
I booked with National Windscreens by phone and it wasn’t explained to me that there are morning and afternoon slots, only dates were mentioned. When I arrived at 8:30am, as instructed in the email I was sent, I was informed that I didn’t have a morning booking, but that my screen would be replaced ASAP. The job was completed by early afternoon, so there was no real issue for me. The staff at the workshop were professional and polite and the work seems to have been done well.
September 3, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your experience. We're glad the replacement was completed to your satisfaction, despite the initial booking confusion. We'll review our booking process to ensure clarity regarding appointment times.
Easy booking online and quick efficient…
Easy booking online and quick efficient service.
September 2, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing! We are so happy you were pleased with the easy online booking and quick, efficient service.
Great service from Tyrone
September 2, 2025
Reply from National Windscreens - Hastings
We are happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
First time they arrived they could…
First time they arrived they could remove screw claims it was to worn. I removed with normal driver in 2 mins. Came in morning when booked afternoon so had to take more time off work. Re booked earliest week later. Put wiper mount threw rummer mount so needs replacing didn't offer to put screws back in left new windscreen dirty. Only used as had no choice dude to insurance no pride in their work
August 29, 2025
Reply from National Windscreens - Hastings
We appreciate you bringing these issues to our attention. We're sorry the service did not meet expectations regarding the screw removal, appointment time, wiper mount, and cleanliness. We'll review your feedback to improve our service quality. Thank you.
Reply from National Windscreens - Hastings
We appreciate you sharing your experience! We are so happy to hear our service was prompt and that you were satisfied with our work.
Waited 5hrs and called after 2 hrs in…
Waited 5hrs and called after 2 hrs in the Hastings branch and hadn't even started my car yet parent with a baby waiting in the rain for 5hrs
September 2, 2025
Unprompted review
Reply from National Windscreens - Hastings
We're very sorry about the extremely long wait and inconvenience this caused, especially with a baby in the rain. We'll investigate this with the branch. Thank you for your feedback.
Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience! We're so glad to hear that you found our staff friendly and efficient and the service excellent.
The technician was very helpful
The technician was very pleasant, helpful, and informative. The entire operation was performed smoothly, extremely satisfied with the service.
August 23, 2025
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that the technician was pleasant, helpful, and informative and that the operation was performed smoothly. We are extremely satisfied that you were happy with our service.
Reply from National Windscreens - Hastings
We're glad you had a great experience with our honest people. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Hastings
We appreciate you sharing your feedback. We are so happy to hear about your good communication, prompt service, and our helpful staff.
You failed to attend first appointment
You failed to attend first appointment, what more do you need?
August 16, 2025
Reply from National Windscreens - Hastings
We regret missing your appointment and any resulting frustration. We'll investigate to prevent this from happening again.
Great service
Great service, complete windscreen replacement, quick and professional, really easy booking process and good comms
August 21, 2025
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you received great service with a quick and professional windscreen replacement, and that the booking process and communication were easy.
Fantastic experience!
Absolutely amazing service from the chaps at Hastings. Chris and Tyrone where legends, the problems were overcome and my car was sorted quickly.
August 16, 2025
Unprompted review
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you received amazing service and that our team overcame the problems to get your car sorted quickly. Thank you!
prompt and friendly
August 15, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience!
Efficient
Efficient, professional and friendly. No complications. They dealt with everything, stress free
August 9, 2025
Reply from National Windscreens - Hastings
We're happy to hear that your experience was efficient, professional, and friendly! We appreciate you highlighting our team's dedication to a stress-free process. Thank you for your feedback.
Apart from having to wait for work to…
Apart from having to wait for work to be carried out your colleagues were polite and kept me up to date. The engineer who actually repaired the window was knowledgeable and carried the repair quickly and efficiently, and was extremely polite.
August 6, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback. We're happy to hear that our colleagues were polite and kept you informed. We're also glad the engineer completed the repair quickly, efficiently, and politely. Thank you for sharing your experience.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A professional good job done
A professional good job done. So far no leaks or problems.
July 22, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your positive experience! We are happy to hear that you are satisfied with our professional service and results.
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