NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
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Reply from National Windscreens - Hastings
We appreciate you sharing your positive experience! We're so glad our service was quick, efficient, completed on time, and no fuss for you. Thank you!
Windscreen replacement
Very helpful techican giving me plenty of information in looking after my windscreen for the next 7 days and not to hesitate to get in touch if i had any problems
July 16, 2025
Reply from National Windscreens - Hastings
We're glad you found the information helpful and appreciate you bringing this to our attention. We are here to support you and encourage you to contact us with any concerns about your windscreen.
Reply from National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that booking was easy and that our staff fixed the issue on time.
People friendly and job done earlier…
People friendly and job done earlier than the 4 hours quoted.
July 3, 2025
Reply from National Windscreens - Hastings
We're glad you enjoyed your experience with our team! We appreciate you mentioning our friendly service and efficient completion time. Thanks for your review!
Had my windscreen fitted by Tyrone.
Had my windscreen fitted by Tyrone.
He phoned me in the morning to let me know what time he was arriving and called again when he was close by. He was very reliable and done an immaculate job on my windscreen replacement. Any questions I had he was more than happy to answer them.
And gave me after care guideline on what to do and what not to do which I found to be very useful and helpful.
I couldn't be any happier with the service provided.
Thanks again Tyrone😊
July 9, 2025
Unprompted review
Reply from National Windscreens - Hastings
We're happy to hear that you had such a positive experience! It's great to know the service, including the clear communication and aftercare guidance, met your needs so well. Thank you for your feedback.
Reply from National Windscreens - Hastings
We're happy to hear that you had a positive experience with the windscreen fitting. Thank you for your kind feedback; we appreciate it.
I am not so happy with the windshield fitted
The new windshield fitted had some scratches and the wipers were fixed wrongly. When I called again to tell this complaint, they haven’t picked the call.
So please be sure to check the windshield after their service.
June 24, 2025
Reply from National Windscreens - Hastings
We regret that the windshield had scratches and the wipers were incorrectly installed. We apologize for the difficulty in reaching us and will look into this. We appreciate your feedback and will review our service to prevent this in the future.
Problem solved
Had a problem with new screen but it was addressed willingly and professionally so i am very pleased
Car was citroen c3 aircross , you may remember my contact with you all
Well done kep up the good work
June 11, 2025
Unprompted review
Reply from National Windscreens - Hastings
We're happy to hear that the issue with your new screen was resolved professionally. We appreciate you bringing your Citroen C3 Aircross to us and we value your positive feedback. Thank you!
Was disappointed that you didn't have…
Was disappointed that you didn't have comfortable seating, having to wait for so long. No coffee machine. Work was carried out well. Difficult to find.
June 2, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and are glad the work was carried out well. We're sorry the seating wasn't comfortable, there was no coffee machine, and we were difficult to find. We'll look into these issues.
After booking my windscreen to be fixed…
After booking my windscreen to be fixed I got a message from them saying it will be between 9 and 4.30 I waited all day and no one showed up or a response I really stay away from them they are unreliable .
June 2, 2025
Unprompted review
Reply from National Windscreens - Hastings
We regret to hear about the missed appointment and lack of communication. We understand your frustration and appreciate your feedback. We'll investigate what happened to prevent this from occurring again.
Answering calls - could do better!
The gentleman who came to replace my rear glass windscreen couldn’t have done a better job and was very courteous and explained the process and aftercare very well.
However on the evening I first rang the company I was on hold for about 20 minutes before I spoke to an operative.
Later when I had to call back about tge job in hand, around 8pm the same day I was on hold for 50 minutes before putting the phone down and then ringing the original number and extension. This time I waited 18 minutes..this is the reason I have given a rating of 3 stars….it would be very useful for the person ringing to know their position in the queue whilst on hold. I was ringing from tge comforting my home but I’m able to imagine customers/would be customers ringing from the roadside…..
May 28, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the technician and the quality of their work.
We understand your frustration with the long wait times when contacting us. We are sorry for the inconvenience this caused. We'll review our call handling procedures to improve our response times. Your suggestion regarding queue position updates is valuable and will be considered.
A sound company.
From the first contact, over the phone, I felt relieved that my problem windscreen could be easily sorted.The staff member was very polite and informative and within a few minutes the whole procedure was sorted.
On the day arranged, the fitter arrived at the agreed time and was very polite and clearly efficient from the start. I felt very assured that he had done a great job of replacing the windscreen.
May 23, 2025
Reply from National Windscreens - Hastings
We appreciate you sharing your experience. It's great to hear that you felt reassured from your initial phone call and that the process was easily managed. We're glad the fitter was punctual, polite, and efficient, ensuring a high-quality windscreen replacement.
Reply from National Windscreens - Hastings
We appreciate your feedback! We're glad we could efficiently assist and accommodate your scheduling needs. Thanks for sharing your experience.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hastings
We appreciate your feedback and are glad you find it efficient.
General efficiency
General efficiency, i.e., arrived on time. Very quick getting on with the repair
May 14, 2025
Reply from National Windscreens - Hastings
We're happy to hear that our service was efficient and prompt. Thank you for your positive feedback!
Deceitful booking system
Technician was excellent. However National Windscreens has a booking system that is deceitful. It asks you to choose a time for your repair. When you do they then tell you they can't keep this time frame. Their final email tells you they will come anytime between 9 and 5 on the day of your appointment. Not customer friendly hence low score. In fact it's deceitful.
May 9, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and understand your frustration with the booking system. We strive to provide a seamless experience for our customers and are disappointed to hear that your appointment wasn't as expected. We value your feedback and will use it to improve our processes.
Quick and efficient booking process
Quick and efficient booking process. Even smoother installation by Greg. All round good experience
May 3, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our company. We strive to make every interaction, from booking to installation, as smooth and efficient as possible. We are pleased to hear that you found Greg to be helpful and efficient during the installation process. We appreciate your feedback and will continue to work hard to provide a positive experience for all our customers.
Very prompt repair when I phoned the…
Very prompt repair when I phoned the local office direct. National call handler booked a long way in advance but local office says they can usually do same day for a chip. In the past, after repair I have not been able to see the chip repair, but I can on this one. There is still a dent.
You need to know your way around industrial estate and one way system to get to the workshop.
May 3, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and are glad to hear that you found the local office to be prompt in their repair service. We understand that you noticed a dent remaining after the chip repair. We strive to provide the best possible service and will share your feedback with our team to ensure we continue to improve our repair process.
Bank Holiday!
The company were courteous and kept us informed of date and time. They telephoned to explain that we could attend earlier, very helpful as traveling a distance. Very helpful guidance given at all times - star performance.
May 5, 2025
Reply from National Windscreens - Hastings
We are so happy to hear that you had a positive experience with our company. We strive to provide excellent customer service and appreciate your kind words about our team's courtesy, communication, and helpfulness. We are thrilled that our guidance was valuable to you and that you found our flexibility in scheduling to be helpful. We are committed to providing a positive experience for all our customers and appreciate your feedback.
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