NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
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5 Star Service
Had my windscreen replaced by Charlie from National Windscreen Hasting , he was absolutely brilliant , very friendly and very professional, would highly recommend to anyone
May 7, 2025
Unprompted review
Reply from National Windscreens - Hastings
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience with our team. We strive to provide excellent customer service and are delighted that Charlie exceeded your expectations. We appreciate your kind words and will be sure to pass your feedback along to him.
Great Service
It was easy to book the vehicle in online. Service ( windscreen chip repairs ) was available within 24 hrs.
On arrival, staff were very helpful and service was efficient.Repairs carried out within the hour.
April 30, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words and positive feedback. We are delighted to hear that you found our online booking process easy and convenient. We appreciate your feedback on the speed and efficiency of our service, particularly the availability of windscreen chip repairs within 24 hours. We are also pleased to hear that you were happy with the helpfulness and efficiency of our staff.
Very pleased with the service and work…
Very pleased with the service and work carried out - would recommend 👍👍
May 2, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words and positive review! We are delighted to hear that you were pleased with the service and work carried out. We strive to provide excellent customer service and are glad that we were able to meet your needs. We appreciate your recommendation.
Prompt and courteous service
May 2, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words! We appreciate you taking the time to share your positive experience with our service.
Reply from National Windscreens - Hastings
Thank you for your kind words! We're pleased to hear you found our staff friendly and were happy with the windscreen and wiper replacement. We strive to provide excellent customer service and appreciate your feedback.
Repair was unsuccessful
Repair was unsuccessful, it left a small thread line and a little chip, although smooth to feel inside and outside. Now the thread line seems to be spreading along with the crack getting bigger. The engineer said he tried 3 times, but I did not observe this as was in the house.
April 18, 2025
Reply from National Windscreens - Hastings
We understand your frustration with the repair outcome. It's disappointing to hear that the repair didn't meet your expectations, and we apologize for the inconvenience this has caused. We appreciate you bringing this to our attention and will take your feedback into consideration as we strive to improve our repair services.
Very happy with the quality of the work…
Very happy with the quality of the work done, and the staff were very friendly and helpful.
However, due to their workload, they were unable to start on our car until 11.30am, although I arrived at 9am as requested.
By the time they had finished it was 3.30pm.
I waited while the work was completed, as we live 25 miles away.
So, 6 and a half hours later I was able to leave!
Just as well I had a good book to read!
April 24, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and are glad you were happy with the quality of the work and the friendliness of our staff. We understand that waiting for an extended period can be frustrating, especially when you have traveled a significant distance. We strive to provide timely service and will look into ways to improve our scheduling process to minimize wait times.
The engineer on site was very helpful…
The engineer on site was very helpful and pleasant gave several handy hints
Thank you
April 8, 2025
Reply from National Windscreens - Hastings
We appreciate your kind words and are glad to hear that you had a positive experience with our engineer. We strive to provide excellent service and are happy to know that our team member was able to assist you.
Used the Hastings branch
Used the Hastings branch. Charlie, who came to our home address was polite, courteous and professional, and carried out the work in good time. This review is based on one occasion and one employee, but if it is typical of National Windscreen's work ethic, it is a 5 star performance.
April 16, 2025
Unprompted review
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your positive experience. We're thrilled to hear that Charlie provided such excellent service. It's our goal to ensure all our customers receive the highest quality service, and we're glad that Charlie's professionalism and efficiency met your expectations. We're proud to have employees like Charlie who represent our commitment to customer satisfaction.
I received reminders for the replacing…
I received reminders for the replacing of my windscreen, the site address details were precise and the service from the chaps in the office was brilliant.
April 9, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the helpful reminders, accurate site address details, and the excellent service from our team. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Happy with the work
The job was done in a timely manner the car was clean and you wouldn’t know it had been touched
The parking was a little tight but other than that I really can’t fault them
I had read some poor reviews but my opinion is they were very good
April 3, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with the service and the cleanliness of your car. We understand that parking can sometimes be a challenge, and we're always looking for ways to improve in that area. We're happy to hear that your experience was positive, and we'll continue to strive for excellence in all aspects of our service.
Excellent service from a polite and…
Excellent service from a polite and helpful team. Thank you!
April 8, 2025
Reply from National Windscreens - Hastings
Thank you for your kind review! We are delighted to hear that you had an excellent experience with our team. We strive to provide exceptional customer service, and your feedback confirms we're on the right track.
What a great company
What a great company. Easy to book a windscreen replacement, kept to time, friendly and helpful staff. Great experience.
April 9, 2025
Unprompted review
Reply from National Windscreens - Hastings
Thank you for your kind words and positive feedback. We are delighted to hear that you found our booking process easy and that our staff were friendly and helpful. We strive to provide a convenient and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Hastings
Thank you for your kind words! We appreciate your feedback and are glad to hear you found our staff helpful and our timing accurate. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track.
Holiday windscreen replacement.
Replacement windscreen needed whilst on holiday.
Easy to book and claim insurance cover.
Efficient service. Friendly staff.
Would appreciate a waiting area with refreshments & facilities for the 3 hour wait.
March 27, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words about our booking process, insurance coverage, and friendly staff. We're glad you found our service efficient. We appreciate your feedback about the waiting area. We understand the importance of comfort during a longer wait and will take your suggestion into consideration for future improvements.
Reply from National Windscreens - Hastings
We're glad to hear you were happy with the repair.
Reply from National Windscreens - Hastings
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service quick, easy, and that the technician was excellent. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Poor customer service and utter inconvenience
I may have just been unlucky but my experience of National Windscreens was far from professional. Inconvenient appointment times meaning time off work required, garage wasn’t local and hard to find. Garage was not contactable, arranged to meet me and then closed leaving me outside the premises wondering what’s going on. New screen has a scratch and complaint still hasn’t been handled.
March 27, 2025
Reply from National Windscreens - Hastings
We understand your frustration with your recent experience. It sounds like you encountered several challenges, from scheduling difficulties to communication issues and a less-than-satisfactory repair. We appreciate you bringing these concerns to our attention and will use your feedback to improve our processes and ensure a smoother experience for future customers.
Great Fitters, awful customer service centre!
I booked the replacement for 11 days time, received the confirmation of the booking, received a reminder of the booking, at the end of the day before the morning of the appointment I received a call from your Hastings branch saying they couldn’t make the appointment as they had only just received the instruction from head office. Hastings weren’t very flexible in offering an alternative, I was told Tuesday (4 days later) was the only date they could do, I accepted that as I had no option.
I called customer service to explain I’m self employed and had cleared my diary specifically for this appointment, also said that as this is their mistake, they should be pulling out all the stops to make it happen on the original date that was booked and confirmed, they initially seemed sympathetic and willing to help, placed me on hold, came back to tell me the call was being transferred, next thing I know, I’m talking to the Hastings branch again who’s tone came across as annoyed that I was speaking to him. He said “I’ve already explained this to you… we can’t do that date”
The attitude of customer service generally was that of “we don’t give a crap, you’re just an annoying/inconvenient customer”
The guys fitting the new screen were great! Polite, courteous and professional!
Shame the same can’t be said about the customer service centre.
March 26, 2025
Reply from National Windscreens - Hastings
We understand your frustration with the recent experience you had with our Hastings branch. It sounds like you were left feeling disappointed and unheard after the initial booking was cancelled and you were unable to reschedule for your preferred date. We sincerely apologize for the inconvenience this caused.
We appreciate your feedback regarding the customer service you received. We strive to provide a positive experience for all our customers, and it's clear that we fell short in this instance. We will use your feedback to improve our processes and ensure that our team is equipped to handle similar situations with more empathy and understanding.
We are glad to hear that the technicians who installed your new screen were professional and courteous. We value their commitment to providing excellent service.
Window repair
Came on time. Carried out the work in good time and left my car in good order. A job done well.
March 27, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words. We are delighted to hear that you were pleased with the service you received. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
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