Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
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See what reviewers are saying
The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.
Company replied
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... See more
Company replied
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
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Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
451 reviews
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Holiday windscreen replacement.
Replacement windscreen needed whilst on holiday.
Easy to book and claim insurance cover.
Efficient service. Friendly staff.
Would appreciate a waiting area with refreshments & facilities for the 3 hour wait.
March 27, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words about our booking process, insurance coverage, and friendly staff. We're glad you found our service efficient. We appreciate your feedback about the waiting area. We understand the importance of comfort during a longer wait and will take your suggestion into consideration for future improvements.
Reply from National Windscreens - Hastings
We're glad to hear you were happy with the repair.
Reply from National Windscreens - Hastings
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service quick, easy, and that the technician was excellent. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Poor customer service and utter inconvenience
I may have just been unlucky but my experience of National Windscreens was far from professional. Inconvenient appointment times meaning time off work required, garage wasn’t local and hard to find. Garage was not contactable, arranged to meet me and then closed leaving me outside the premises wondering what’s going on. New screen has a scratch and complaint still hasn’t been handled.
March 27, 2025
Reply from National Windscreens - Hastings
We understand your frustration with your recent experience. It sounds like you encountered several challenges, from scheduling difficulties to communication issues and a less-than-satisfactory repair. We appreciate you bringing these concerns to our attention and will use your feedback to improve our processes and ensure a smoother experience for future customers.
Great Fitters, awful customer service centre!
I booked the replacement for 11 days time, received the confirmation of the booking, received a reminder of the booking, at the end of the day before the morning of the appointment I received a call from your Hastings branch saying they couldn’t make the appointment as they had only just received the instruction from head office. Hastings weren’t very flexible in offering an alternative, I was told Tuesday (4 days later) was the only date they could do, I accepted that as I had no option.
I called customer service to explain I’m self employed and had cleared my diary specifically for this appointment, also said that as this is their mistake, they should be pulling out all the stops to make it happen on the original date that was booked and confirmed, they initially seemed sympathetic and willing to help, placed me on hold, came back to tell me the call was being transferred, next thing I know, I’m talking to the Hastings branch again who’s tone came across as annoyed that I was speaking to him. He said “I’ve already explained this to you… we can’t do that date”
The attitude of customer service generally was that of “we don’t give a crap, you’re just an annoying/inconvenient customer”
The guys fitting the new screen were great! Polite, courteous and professional!
Shame the same can’t be said about the customer service centre.
March 26, 2025
Reply from National Windscreens - Hastings
We understand your frustration with the recent experience you had with our Hastings branch. It sounds like you were left feeling disappointed and unheard after the initial booking was cancelled and you were unable to reschedule for your preferred date. We sincerely apologize for the inconvenience this caused.
We appreciate your feedback regarding the customer service you received. We strive to provide a positive experience for all our customers, and it's clear that we fell short in this instance. We will use your feedback to improve our processes and ensure that our team is equipped to handle similar situations with more empathy and understanding.
We are glad to hear that the technicians who installed your new screen were professional and courteous. We value their commitment to providing excellent service.
Window repair
Came on time. Carried out the work in good time and left my car in good order. A job done well.
March 27, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words. We are delighted to hear that you were pleased with the service you received. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
Would recommend this company to friends.
Turned up on time to my property letting me know the expected arrival time.Did a good job respecting my vehicle and was knowledgeable on the fitting process for my VeeDub.Nice guy too.
March 27, 2025
Reply from National Windscreens - Hastings
We're thrilled to hear you had a positive experience! We appreciate your kind words about our technician's punctuality, respect for your vehicle, and expertise. We strive to provide excellent service and are glad you found our technician to be helpful and knowledgeable.
Clear communication and quality work.
March 26, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words! We appreciate you taking the time to share your positive feedback. We're happy to hear you were satisfied with our clear communication and the quality of our work.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good customer service
Good customer service, both in appointment arrangement and on the day. Time frame to complete the work was accurate too.
March 21, 2025
Reply from National Windscreens - Hastings
Thank you for your positive feedback! We're delighted to hear that you were happy with the customer service you received, both in scheduling your appointment and on the day of the service. We strive to provide accurate timeframes and appreciate you taking the time to share your positive experience.
Really helpful team
Really helpful team, allowed me to stay and work in their little office, windscreen was replaced quickly and without fuss. Having read some negative reviews, I was worried about using the company but they exceeded my expectations and would recommend them to others
March 20, 2025
Reply from National Windscreens - Hastings
Thank you for sharing your positive experience. We're thrilled to hear that our team was helpful and accommodating, allowing you to work while the windscreen was being replaced. We appreciate your kind words and are glad to know that we exceeded your expectations. We're committed to providing excellent service and are delighted that you would recommend us to others.
Reply from National Windscreens - Hastings
We appreciate your kind words and are glad to hear that you were satisfied with the timely and efficient manner in which the work was carried out.
Really helpful staff
Really helpful staff. To the extent they let me use their office to work while waiting and made me a cup of coffee! Definitely above and beyond.
Quick and efficient service, I only had to wait 90 minutes and new windscreen is great.
Would definitely go back.
March 15, 2025
Reply from National Windscreens - Hastings
Thank you for your kind review. We are delighted to hear that you were impressed with the helpfulness of our staff and the quick and efficient service you received. It's wonderful to know that you were made to feel comfortable and well looked after during your visit. We strive to provide excellent service, and it's great to know that we met your expectations. We appreciate your recommendation and will share your feedback with our team.
Quick and efficient service
Windscreen was fitted quickly and efficiently.
Communication and booking was straightforward.
Claim was done through my insurance company so the only payment was the excess.
March 15, 2025
Reply from National Windscreens - Hastings
We're pleased to hear that you had a positive experience with our service. We appreciate your feedback on the speed and efficiency of the windscreen fitting, as well as the ease of communication and booking process. We strive to make the claims process as smooth as possible for our customers.
Let down by the booking in department
Let down by the booking in department. Couldn't fault the fitters.
March 6, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your feedback. We understand your disappointment with the booking process. It's great to hear that the fitters provided a positive experience. We'll use your feedback to improve our booking procedures.
My window was fitted fine but my washer…
My window was fitted fine but my washer squirter didn’t work and also my window wiper bracket was broken luckily not an to expensive fix
March 1, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback. We're sorry to hear about the issues with your washer squirter and window wiper bracket. We strive to provide a positive experience for all our customers and will take your feedback into consideration.
Great service and communication
No quibble service they did exactly what it said on the tin dropped my car off picked up later with a new windscreen job done would recommend
February 25, 2025
Reply from National Windscreens - Hastings
Thank you for your kind review. We're glad to hear that you were satisfied with our service. We strive to provide our customers with a seamless and reliable experience.
Reply from National Windscreens - Hastings
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Once I had made contact with the depot…
Once I had made contact with the depot in Hastings, the people there could not have been more helpful. However, It did take a day for the message to get to them.
February 26, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and understand the frustration of a delayed response. We strive to provide prompt and efficient service. We're glad you found the depot staff helpful once they were able to assist you. We'll review our communication processes to ensure a more timely response in the future.
Reply from National Windscreens - Hastings
Thank you for your positive feedback! We're glad you found our booking system efficient and our service quick. We strive to make the process as smooth as possible for our customers. We appreciate you taking the time to share your experience.
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