NW very communicative in booking the appointment. The staff could not have been more professional, helpful or friendly. And Chris even made me a perfect cup of ‘builder’s’ tea while I waited. Great se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... See more
Company replied
Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... See more
Company replied
Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... See more
Company replied
Company details
About National Windscreens - Hastings
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, United Kingdom
- 01424-390-013
4.4
Excellent
445 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would recommend this company to friends.
Turned up on time to my property letting me know the expected arrival time.Did a good job respecting my vehicle and was knowledgeable on the fitting process for my VeeDub.Nice guy too.
March 27, 2025
Reply from National Windscreens - Hastings
We're thrilled to hear you had a positive experience! We appreciate your kind words about our technician's punctuality, respect for your vehicle, and expertise. We strive to provide excellent service and are glad you found our technician to be helpful and knowledgeable.
Clear communication and quality work.
March 26, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words! We appreciate you taking the time to share your positive feedback. We're happy to hear you were satisfied with our clear communication and the quality of our work.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good customer service
Good customer service, both in appointment arrangement and on the day. Time frame to complete the work was accurate too.
March 21, 2025
Reply from National Windscreens - Hastings
Thank you for your positive feedback! We're delighted to hear that you were happy with the customer service you received, both in scheduling your appointment and on the day of the service. We strive to provide accurate timeframes and appreciate you taking the time to share your positive experience.
Really helpful team
Really helpful team, allowed me to stay and work in their little office, windscreen was replaced quickly and without fuss. Having read some negative reviews, I was worried about using the company but they exceeded my expectations and would recommend them to others
March 20, 2025
Reply from National Windscreens - Hastings
Thank you for sharing your positive experience. We're thrilled to hear that our team was helpful and accommodating, allowing you to work while the windscreen was being replaced. We appreciate your kind words and are glad to know that we exceeded your expectations. We're committed to providing excellent service and are delighted that you would recommend us to others.
Reply from National Windscreens - Hastings
We appreciate your kind words and are glad to hear that you were satisfied with the timely and efficient manner in which the work was carried out.
Really helpful staff
Really helpful staff. To the extent they let me use their office to work while waiting and made me a cup of coffee! Definitely above and beyond.
Quick and efficient service, I only had to wait 90 minutes and new windscreen is great.
Would definitely go back.
March 15, 2025
Reply from National Windscreens - Hastings
Thank you for your kind review. We are delighted to hear that you were impressed with the helpfulness of our staff and the quick and efficient service you received. It's wonderful to know that you were made to feel comfortable and well looked after during your visit. We strive to provide excellent service, and it's great to know that we met your expectations. We appreciate your recommendation and will share your feedback with our team.
Quick and efficient service
Windscreen was fitted quickly and efficiently.
Communication and booking was straightforward.
Claim was done through my insurance company so the only payment was the excess.
March 15, 2025
Reply from National Windscreens - Hastings
We're pleased to hear that you had a positive experience with our service. We appreciate your feedback on the speed and efficiency of the windscreen fitting, as well as the ease of communication and booking process. We strive to make the claims process as smooth as possible for our customers.
Let down by the booking in department
Let down by the booking in department. Couldn't fault the fitters.
March 6, 2025
Reply from National Windscreens - Hastings
We appreciate you taking the time to share your feedback. We understand your disappointment with the booking process. It's great to hear that the fitters provided a positive experience. We'll use your feedback to improve our booking procedures.
My window was fitted fine but my washer…
My window was fitted fine but my washer squirter didn’t work and also my window wiper bracket was broken luckily not an to expensive fix
March 1, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback. We're sorry to hear about the issues with your washer squirter and window wiper bracket. We strive to provide a positive experience for all our customers and will take your feedback into consideration.
Great service and communication
No quibble service they did exactly what it said on the tin dropped my car off picked up later with a new windscreen job done would recommend
February 25, 2025
Reply from National Windscreens - Hastings
Thank you for your kind review. We're glad to hear that you were satisfied with our service. We strive to provide our customers with a seamless and reliable experience.
Reply from National Windscreens - Hastings
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Once I had made contact with the depot…
Once I had made contact with the depot in Hastings, the people there could not have been more helpful. However, It did take a day for the message to get to them.
February 26, 2025
Reply from National Windscreens - Hastings
We appreciate your feedback and understand the frustration of a delayed response. We strive to provide prompt and efficient service. We're glad you found the depot staff helpful once they were able to assist you. We'll review our communication processes to ensure a more timely response in the future.
Reply from National Windscreens - Hastings
Thank you for your positive feedback! We're glad you found our booking system efficient and our service quick. We strive to make the process as smooth as possible for our customers. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hastings
Thank you for your kind words! We're delighted to hear that you found our service professional, accurate, and quick. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Hastings
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to know we met your expectations.
Reply from National Windscreens - Hastings
We appreciate your kind words and are glad you had a positive experience.
Really Professional Team
The whole team were really polit, friendly & approachable & got my windscreen swapped in no time
February 14, 2025
Reply from National Windscreens - Hastings
Thank you for your kind words and positive review. We are delighted to hear that you were happy with our service and that our staff were friendly and approachable. We appreciate your feedback and are committed to providing excellent service to all our customers.
Great job no complaints
I went in on a Saturday afternoon and found the staff really helpful and when they called me to collect the van they were cleaning up and all looked great.
I was told what not to do for the first week and left.
February 16, 2025
Reply from National Windscreens - Hastings
We appreciate your kind words about our staff's helpfulness and the cleanliness of the van. We're glad you found the information about the first week helpful. We strive to provide a positive experience for all our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.