I did read the review and there were some poor experiences online so I was a little hesitant however the install was great. No issues. Only thing that would have been better is they mentioned about th... See more
Company replied
Location
Switch locationUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... See more
Company replied
Very professional service from point of contact through to replacement of the windscreen. Tyler Martin from Autoglazing, Huntingdon came to our holiday cottage to replace the very badly cracked winds... See more
Company replied
The ability to see where your engineer is and how many jobs are booked in before your appointment is great but, I wasn't informed when my engineer was on his way to me. That aside, I was very impresse... See more
Company replied
Company details
About National Windscreens - Huntingdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, United Kingdom
4.5
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Huntingdon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Huntingdon
We're happy to hear that you had a positive experience with our teamwork and after-care service. Thank you for your kind feedback!
Reply from National Windscreens - Huntingdon
We appreciate your positive feedback and are so glad our team and technician were helpful and knowledgeable!
Efficient and friendly service
Welcoming staff at reception. Provided accurate timescale of when job likely to be completed and delivered on-time. Technician provided advice on aftercare. Useful waiting area with complementary drinks available.
June 24, 2025
Reply from National Windscreens - Huntingdon
We're happy to hear that you found our reception welcoming and the service timely. It's great to know the technician's aftercare advice and our waiting area were useful to you. Thank you for your feedback.
Reply from National Windscreens - Huntingdon
We appreciate your feedback. We're so happy to hear you received efficient service and great workmanship from our team!
I would actually give it 4 and a half stars
I do not think 'great' is a good word for things like this. Having said that my experience was excellent from my initial phone contact with Adam, who was friendly, knowledgeable and understanding, and made a mutually convenient time for someone to visit me to repair the initial flaw in my windscreen, and then again to arrange appointment for full replacement after it was found not possible to repair. At National Windscreens premises the reception lady was equally welcoming, and the young man who actually did the job was informative, professional and customer orientated. The job took about 90 minutes which I was told would be the likely time scale.
May 28, 2025
Reply from National Windscreens - Huntingdon
We appreciate you sharing your experience. We are happy to hear that you were pleased with the service provided during your windscreen repair and replacement. It's great to know our team was friendly, knowledgeable, and professional. Thank you for your feedback.
Attention to detail has lacked (sadly) on this repair.
Residue left on screen, in driver’s view.
Over the VIN number there is a shard of black dislodged and it looks messy.
May 22, 2025
Reply from National Windscreens - Huntingdon
We appreciate your feedback and regret that you found residue on the screen and a dislodged shard over the VIN. We'll review this to ensure better quality control.
Reply from National Windscreens - Huntingdon
We appreciate your review! We're happy to hear you found our service friendly and efficient.
I was greeted by a very nice young man…
I was greeted by a very nice young man who told me roughly how long it would take to replace the windscreen and they can phone me when its ready. In fact I was in the waiting room when the car was ready. The same young man came to let me know the car was ready and explained not to wash the windscreen for a couple of days. There was no debris in the car after the windscreen had been replaced. Very pleased with the service.
May 19, 2025
Reply from National Windscreens - Huntingdon
We're glad you were pleased with the prompt service and clear communication regarding your windscreen replacement. We appreciate your positive feedback about the cleanliness of your car after the service. Thank you!
Excellent service with care
Replaced heated windscreen and calibrated ADAS systems. All working perfectly. Great team and excellent communication.
May 12, 2025
Reply from National Windscreens - Huntingdon
We're happy to hear that the windscreen replacement and ADAS calibration were successful. We appreciate your recognition of our team's communication and service. Thank you!
Good job good waiting facility
Took the car in very quickly for a replacement screen which great considering the damage
Good clean waiting area teas coffee internet couple of desks and TV
So it wasn’t problem waiting
Nice staff Thankyou
May 3, 2025
Reply from National Windscreens - Huntingdon
Thank you for your kind words! We're delighted to hear that you found our service efficient and that the waiting area was comfortable. We appreciate your feedback about the staff and are glad they were helpful. We strive to provide a positive experience for all our customers and are pleased we met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.