Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... See more
Company replied
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... See more
Company replied
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
387 reviews
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Quick and efficient service
October 2, 2026
Reply from National Windscreens - Inverness
We are so pleased to hear that you experienced such prompt and efficient service. We truly appreciate you taking the time to share your positive feedback with us!
absolutely no fuss :)
September 30, 2026
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The staff were really helpful and kept…
The staff were really helpful and kept me informed all the time even when the windscreen was delayed.
They couldn’t have tried to accommodate me any more.
Thank you
October 2, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear that our staff took such great care of you! It's wonderful that our team kept you fully updated despite the part delay and went above and beyond to make sure your needs were accommodated. Thank you so much for your kind feedback!
Super swift service staff friendly and…
Super swift service staff friendly and booking in process simple
September 11, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear that you experienced super swift service, that our staff were friendly, and that the booking process was simple. Thank you for your wonderful feedback!
4th time lucky!!
Having kept our only lorry off the road for three separate days, your guys eventually fitted the windscreen on the 4th attempt, 3 weeks after our initial contact, and only 2 hours before the lorries MOT.
September 10, 2026
Reply from National Windscreens - Inverness
We sincerely regret the significant delay and multiple attempts required to fit your lorry's windscreen. We understand the critical impact this had on your operations and we are reviewing our processes to prevent similar situations.
Reply from National Windscreens - Inverness
We're so pleased to hear that our staff were very helpful when you spoke to them on the phone. Thank you for your wonderful feedback!
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The guys in Inverness were exceptional…
The guys in Inverness were exceptional given their challenges bestowed upon them on the day !
Fantastic Service and end result
Many Thanks
August 29, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear that our team in Inverness provided exceptional service despite the challenges they faced. It's wonderful to know you're happy with the end result!
Very easy to book online
Very easy to book online. Prompt and friendly on the day. Honest company. Highly recommend it.
July 30, 2026
Reply from National Windscreens - Inverness
We're so pleased you found our online booking easy and our team prompt and friendly on the day. It's wonderful to hear you consider us an honest company and highly recommend us!
Excellent service.
August 14, 2026
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Absolutely excellent service
Absolutely excellent service, well timed and easy communication, brilliant tidy job
August 15, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear you experienced excellent service, well-timed and with easy communication, and that you found the job brilliant and tidy. Thank you for your wonderful feedback!
Very good interaction with staff
August 16, 2026
Reply from National Windscreens - Inverness
We are so pleased to hear that you had such a positive interaction with our staff. We truly appreciate your wonderful feedback!
I had my passenger window smashed and…
I had my passenger window smashed and National Windscreens in Inverness fixed it here at my home 3 hours drive away from Inverness. They tell you when they're coming and they did the repair.
August 15, 2026
Reply from National Windscreens - Inverness
We're so happy to hear that our mobile service was able to assist you with your passenger window repair, even at a distance. It's wonderful to know that our team provided timely and efficient service right at your home. Thank you for your kind words!
Prompt and friendly service.
August 13, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear that you experienced prompt and friendly service. We truly appreciate your kind words and positive feedback.
Really easy to book a technician
Really easy to book a technician - either at my location or at their base. Repair done promptly but not the best repair I've had. Slightly disappointed. The technician was excellent and kept me updated on his travel to my location.
August 4, 2026
Reply from National Windscreens - Inverness
We're pleased to hear that booking was easy and the repair was done promptly. We appreciate your kind words about our technician and regret that the repair wasn't entirely to your satisfaction. Your feedback is valuable to us.
First class installation
Winscreen fitted in a professional manner
Staff very helpful and friendly
Work carried out in short space of time from whence requested.
All in all very satisfied with National Windscreens
July 30, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear that your windscreen was fitted professionally and that our staff were very helpful and friendly. It's wonderful that the work was carried out quickly and that you're very satisfied!
Booking and reminders before appt were…
Booking and reminders before appt were very good.
On the day, easy to drop vehicle off.
Car was ready earlier than expected.
Very good service.
July 29, 2026
Reply from National Windscreens - Inverness
We're so pleased to hear that your booking and reminders were very good, and that dropping off your vehicle was easy. It's wonderful that your car was ready earlier than expected, and you received very good service!
Reply from National Windscreens - Inverness
We're happy to hear that our process was quick for you. We appreciate your positive feedback!
Reply from National Windscreens - Inverness
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Inverness staff were brilliant
Inverness staff were brilliant, car was taken in first thing and finished an hour later can’t argue with that
July 8, 2026
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We're so glad to hear that our Inverness staff were brilliant and that your car was finished quickly.
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