I had my passenger window smashed and National Windscreens in Inverness fixed it here at my home 3 hours drive away from Inverness. They tell you when they're coming and they did the repair.
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Really easy to book a technician - either at my location or at their base. Repair done promptly but not the best repair I've had. Slightly disappointed. The technician was excellent and kept me updat... See more
Company replied
Winscreen fitted in a professional manner Staff very helpful and friendly Work carried out in short space of time from whence requested. All in all very satisfied with National Windscreens
Company replied
Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
379 reviews
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Reply from National Windscreens - Inverness
We appreciate you sharing that you received excellent service, good comms, and found it easy to book. We are so happy you had a positive experience.
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy to hear that our staff were helpful and friendly and that you received great work.
Fantastic service very friendly and…
Fantastic service very friendly and helpful fitter who got the job completed in great time.
January 24, 2026
Reply from National Windscreens - Inverness
We appreciate you sharing your experience! We're happy to hear that the fitter was friendly and helpful and completed the job in great time.
Although windscreen arrived damaged at…
Although windscreen arrived damaged at your depot the Inverness branch managed to source another and fit me in the next day. Local staff were so helpful!
January 16, 2026
Reply from National Windscreens - Inverness
We're happy to hear that our Inverness branch was able to assist you so quickly after the initial damage. We appreciate your positive feedback and are glad you enjoyed your experience with our helpful staff!
A true positive experience.
A repair beyond repair and highly recommended. Good banter, on the ball and a brilliant approach to customer service. This gentleman is an asset to the front line of this business and i cant thank him and the business enough for going out of the way to help me out and the old truck of mine. greatly greatly appreciated. put it this way i've dealt with a few "windscreen companies" over the years.
This is the best service yet.
January 16, 2026
Reply from National Windscreens - Inverness
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service and the team member's helpfulness. It's great to know we exceeded your expectations. Thank you for your feedback!
First class
First class service no problems leave car pick up later all done friendly staff what more do you need
January 21, 2026
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We're happy to hear that you experienced first-class service and friendly staff. Thank you for your review!
National Windscreens Inverness
Excellent service from the team at National Windscreens Inverness. Very professional and well organised team. Good communication throughout.
January 16, 2026
Reply from National Windscreens - Inverness
We appreciate you taking the time to share your experience with us. We're happy to hear that you received excellent service from our Inverness team and that you were impressed with their professionalism.
Had a wee wait however it was the over…
Had a wee wait however it was the over the festive. Very cheerful and helpful member of staff made up for it, he did a grand job. 5 Stars!
January 9, 2026
Reply from National Windscreens - Inverness
We appreciate your positive feedback and are so glad the team member's cheerfulness and helpfulness made up for the wait during the festive period. Thanks for your review!
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy to hear you received reliable information and that our fitters were excellent.
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so glad to hear you received lovely, friendly, accommodating, and efficient service. Thank you!
Great customer service and Inverness…
Great customer service and Inverness staff are good to deal with , more than happy with service after being let down by other national useless company !
August 25, 2025
Reply from National Windscreens - Inverness
We're happy to hear that the Inverness staff provided excellent customer service. We appreciate your positive feedback and are glad you were more than happy with our service.
Reply from National Windscreens - Inverness
We're happy to hear that our speed and communication met your expectations. Thank you for your positive feedback; we appreciate it.
Great service.
Great service.
Staff were very nice and good communication.
Windscreen was ready within a couple of hours, although they prepare you for a much longer wait. Highly recommend.
December 13, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We're happy to hear that you received great service, found our staff nice, and appreciated the communication. We're glad the fast windscreen replacement met your expectations, and that you recommend us.
Reply from National Windscreens - Inverness
We're happy to hear that your experience was fast, friendly, efficient, and trouble-free. Thank you for your positive feedback; we appreciate it.
Very helpful and polite
Very helpful and polite, friendly service. Job completed ahead of time, a bonus.
December 13, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We're so glad to hear that you received helpful, polite, and friendly service, and that the job was completed ahead of schedule.
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service.
Failed to get it right first time
Booked a fitting of a new windscreen, only to be phoned on the morning when it was to be done and told that the windscreen wasnt delivered. Eventually fitted at a later date.
December 5, 2025
Reply from National Windscreens - Inverness
We regret the inconvenience caused by the delayed windscreen delivery and appreciate your patience in rescheduling the fitting. We'll review our delivery process to prevent this in the future.
Hassle free
Easily sorted, done in time and friendly service. No complaints at all, very good
December 2, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We are so happy to hear that our service was easily sorted, done in time, and friendly. We're glad you had a very good experience.
Communication was first class!
Communication was first class!
The fitter was very efficient and completed a very tidy job. I asked his name in order to praise his great efforts- Gavin Miller.
Full praise!!
November 26, 2025
Reply from National Windscreens - Inverness
We're happy to hear that our communication was first class. It's great to know the fitter was efficient and completed a tidy job. We appreciate you acknowledging their efforts with praise.
Reply from National Windscreens - Inverness
We appreciate your kind words! We are happy to hear that you found our team to be friendly and helpful during your interaction with us.
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