Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... See more
Company replied
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... See more
Company replied
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
387 reviews
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Great service.
Great service.
Staff were very nice and good communication.
Windscreen was ready within a couple of hours, although they prepare you for a much longer wait. Highly recommend.
December 13, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We're happy to hear that you received great service, found our staff nice, and appreciated the communication. We're glad the fast windscreen replacement met your expectations, and that you recommend us.
Reply from National Windscreens - Inverness
We're happy to hear that your experience was fast, friendly, efficient, and trouble-free. Thank you for your positive feedback; we appreciate it.
Very helpful and polite
Very helpful and polite, friendly service. Job completed ahead of time, a bonus.
December 13, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We're so glad to hear that you received helpful, polite, and friendly service, and that the job was completed ahead of schedule.
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service.
Failed to get it right first time
Booked a fitting of a new windscreen, only to be phoned on the morning when it was to be done and told that the windscreen wasnt delivered. Eventually fitted at a later date.
December 5, 2025
Reply from National Windscreens - Inverness
We regret the inconvenience caused by the delayed windscreen delivery and appreciate your patience in rescheduling the fitting. We'll review our delivery process to prevent this in the future.
Hassle free
Easily sorted, done in time and friendly service. No complaints at all, very good
December 2, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback! We are so happy to hear that our service was easily sorted, done in time, and friendly. We're glad you had a very good experience.
Communication was first class!
Communication was first class!
The fitter was very efficient and completed a very tidy job. I asked his name in order to praise his great efforts- Gavin Miller.
Full praise!!
November 26, 2025
Reply from National Windscreens - Inverness
We're happy to hear that our communication was first class. It's great to know the fitter was efficient and completed a tidy job. We appreciate you acknowledging their efforts with praise.
Reply from National Windscreens - Inverness
We appreciate your kind words! We are happy to hear that you found our team to be friendly and helpful during your interaction with us.
Reply from National Windscreens - Inverness
We are happy to hear that you had a great experience with our prompt service and skilled technician. Thank you for your positive feedback!
after the 1st visit to repair my screen…
after the 1st visit to repair my screen it was found to be beyond repair , The fitter arranged for a new screen and would return to fit it at a time o my choosing , As it was a crap day I arranged for it to be fitted inside the steading which the fitter was pleased about .
Just over an hr to complete the job , nice and tidy workmanship ,
November 14, 2025
Reply from National Windscreens - Inverness
We're happy to hear that the fitter was able to arrange the new screen fitting at your convenience. We appreciate your positive feedback regarding the workmanship and the care taken during the installation process. Thank you!
Reply from National Windscreens - Inverness
We appreciate you letting us know that we fixed the windscreen. Thank you for your review!
Reply from National Windscreens - Inverness
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our company professional and accommodating.
Reply from National Windscreens - Inverness
We're happy to hear that the windscreen arrived on time and was fitted without any issues. Thank you for your positive feedback and your time.
Outstanding customer service
Outstanding customer service. Quick and sufficient, though not totally satisfactory, repair.
October 30, 2025
Reply from National Windscreens - Inverness
We appreciate your feedback and are glad our service was quick and sufficient. We're sorry the repair wasn't totally satisfactory and value your insights.
Reply from National Windscreens - Inverness
We appreciate you sharing that our service was excellent and very professional! We are so happy you had a positive experience.
Reply from National Windscreens - Inverness
We're delighted to know that you received a quick, professional, and quality job. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We are so happy you were pleased with our quick, efficient service and friendly staff.
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy you were pleased with our excellent service and that everything was completed in time.
Great communication
Great communication, got booked in within couple days and the repair was very quick and the lad doing it was very polite, explained what he’s doing overall very helpful
September 30, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We're happy to hear that the communication was great, the booking was prompt, and the repair was quick. We're also glad the technician was polite and helpful. Thank you!
The local service was most helpful and…
The local service was most helpful and professional. There seemed to be a bit of a disconnect between the local and national booking system.
September 23, 2025
Reply from National Windscreens - Inverness
We're glad you found our local service helpful and professional. We appreciate your feedback regarding the booking systems and will look into it. Thank you.
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