The guys in Inverness were exceptional given their challenges bestowed upon them on the day ! Fantastic Service and end result Many Thanks
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Really easy to book a technician - either at my location or at their base. Repair done promptly but not the best repair I've had. Slightly disappointed. The technician was excellent and kept me updat... See more
Company replied
I had my passenger window smashed and National Windscreens in Inverness fixed it here at my home 3 hours drive away from Inverness. They tell you when they're coming and they did the repair.
Company replied
Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
380 reviews
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Reply from National Windscreens - Inverness
We appreciate your kind words! We are happy to hear that you found our team to be friendly and helpful during your interaction with us.
Reply from National Windscreens - Inverness
We are happy to hear that you had a great experience with our prompt service and skilled technician. Thank you for your positive feedback!
after the 1st visit to repair my screen…
after the 1st visit to repair my screen it was found to be beyond repair , The fitter arranged for a new screen and would return to fit it at a time o my choosing , As it was a crap day I arranged for it to be fitted inside the steading which the fitter was pleased about .
Just over an hr to complete the job , nice and tidy workmanship ,
November 14, 2025
Reply from National Windscreens - Inverness
We're happy to hear that the fitter was able to arrange the new screen fitting at your convenience. We appreciate your positive feedback regarding the workmanship and the care taken during the installation process. Thank you!
Reply from National Windscreens - Inverness
We appreciate you letting us know that we fixed the windscreen. Thank you for your review!
Reply from National Windscreens - Inverness
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our company professional and accommodating.
Reply from National Windscreens - Inverness
We're happy to hear that the windscreen arrived on time and was fitted without any issues. Thank you for your positive feedback and your time.
Outstanding customer service
Outstanding customer service. Quick and sufficient, though not totally satisfactory, repair.
October 30, 2025
Reply from National Windscreens - Inverness
We appreciate your feedback and are glad our service was quick and sufficient. We're sorry the repair wasn't totally satisfactory and value your insights.
Reply from National Windscreens - Inverness
We appreciate you sharing that our service was excellent and very professional! We are so happy you had a positive experience.
Reply from National Windscreens - Inverness
We're delighted to know that you received a quick, professional, and quality job. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We are so happy you were pleased with our quick, efficient service and friendly staff.
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy you were pleased with our excellent service and that everything was completed in time.
Great communication
Great communication, got booked in within couple days and the repair was very quick and the lad doing it was very polite, explained what he’s doing overall very helpful
September 30, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We're happy to hear that the communication was great, the booking was prompt, and the repair was quick. We're also glad the technician was polite and helpful. Thank you!
The local service was most helpful and…
The local service was most helpful and professional. There seemed to be a bit of a disconnect between the local and national booking system.
September 23, 2025
Reply from National Windscreens - Inverness
We're glad you found our local service helpful and professional. We appreciate your feedback regarding the booking systems and will look into it. Thank you.
Good service.
Good getting windscreen replacement fitted at home. Technician friendly and good job done. No complaints.
September 17, 2025
Reply from National Windscreens - Inverness
We're happy to hear that you had a good experience with our at-home windscreen replacement service. We're glad the technician was friendly and did a great job. Thank you for your positive feedback!
The windscreen
The windscreen was changed at home and in record time.
Everything went as was planned.
Very pleased with National Windscreens.
September 5, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We're happy the windscreen was changed at home quickly and that everything went as planned. We're glad you're pleased!
Seamless from start to finish
Seamless from start to finish. Excellent service with great attention to detail. Thank you
August 29, 2025
Reply from National Windscreens - Inverness
We appreciate you sharing your experience! We are so happy to hear that you received seamless service from start to finish with great attention to detail.
MRS Paulina Antkowicz
Excellent, competent, and friendly customer service. The work was done quickly and professionally. I recommend them to all clients.
August 27, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We're happy to hear you received excellent, competent, and friendly customer service and that the work was completed quickly and professionally. We're glad you recommend us.
I found the Staff at the Inverness…
I found the Staff at the Inverness Branch to be professional, accommodating and efficient. What an asset to the Company.
August 29, 2025
Reply from National Windscreens - Inverness
We appreciate you taking the time to share your experience. We're happy to hear that you found our Inverness team professional, accommodating, and efficient.
Reply from National Windscreens - Inverness
We're happy to hear that our technicians provided a clean and efficient service at your home. Thank you for your positive feedback!
Forgot to reconnect screen washers…
Forgot to reconnect screen washers afterwards and I paid for new windscreen wipers which have not been fitted.
August 16, 2025
Reply from National Windscreens - Inverness
We regret that the screen washers were not reconnected and the wipers weren't fitted. We'll investigate to ensure this doesn't happen again. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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