Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... See more
Company replied
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... See more
Company replied
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... See more
Company replied
Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
387 reviews
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Good service.
Good getting windscreen replacement fitted at home. Technician friendly and good job done. No complaints.
September 17, 2025
Reply from National Windscreens - Inverness
We're happy to hear that you had a good experience with our at-home windscreen replacement service. We're glad the technician was friendly and did a great job. Thank you for your positive feedback!
The windscreen
The windscreen was changed at home and in record time.
Everything went as was planned.
Very pleased with National Windscreens.
September 5, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We're happy the windscreen was changed at home quickly and that everything went as planned. We're glad you're pleased!
Seamless from start to finish
Seamless from start to finish. Excellent service with great attention to detail. Thank you
August 29, 2025
Reply from National Windscreens - Inverness
We appreciate you sharing your experience! We are so happy to hear that you received seamless service from start to finish with great attention to detail.
MRS Paulina Antkowicz
Excellent, competent, and friendly customer service. The work was done quickly and professionally. I recommend them to all clients.
August 27, 2025
Reply from National Windscreens - Inverness
We appreciate your positive feedback. We're happy to hear you received excellent, competent, and friendly customer service and that the work was completed quickly and professionally. We're glad you recommend us.
I found the Staff at the Inverness…
I found the Staff at the Inverness Branch to be professional, accommodating and efficient. What an asset to the Company.
August 29, 2025
Reply from National Windscreens - Inverness
We appreciate you taking the time to share your experience. We're happy to hear that you found our Inverness team professional, accommodating, and efficient.
Reply from National Windscreens - Inverness
We're happy to hear that our technicians provided a clean and efficient service at your home. Thank you for your positive feedback!
Forgot to reconnect screen washers…
Forgot to reconnect screen washers afterwards and I paid for new windscreen wipers which have not been fitted.
August 16, 2025
Reply from National Windscreens - Inverness
We regret that the screen washers were not reconnected and the wipers weren't fitted. We'll investigate to ensure this doesn't happen again. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Slow Supply Redeemed
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at times with serious midge trouble - a net useful ? - but did very well.
August 22, 2025
Reply from National Windscreens - Inverness
We appreciate your feedback! We're glad the replacement was expertly done. We'll consider ways to improve delivery times and working conditions. Thank you for your patience and understanding.
Great service by inverness
August 14, 2025
Reply from National Windscreens - Inverness
We appreciate you sharing! We are so happy to hear that our service was great for you. Thank you for the positive feedback.
home appointment disappointed
Had a home appointment waited in all day and no one showed. No one contacted to give me an update. Tried to use the chat line and phone numbers on emails and they all kicked me out. Eventually got a number to call and was told that the technician had called me at 11:40 but as I hadn’t answered assumed I wasn’t available. Also said he was at my house and no one was in. Both my wife and I were in all day I have a camera and no one was at my door. Interesting thing is that looked at the technician tracker late morning and it told me that the technician had two jobs before coming to my house which would have suggested that he would be arriving after 2. Asked why the technician didn’t call again or leave a text and the operator said they should have and apologised. Don’t like being critical of anyone but I’m not a fan of this company for obvious reasons.
August 21, 2025
Unprompted review
Reply from National Windscreens - Inverness
We regret that your appointment did not go as planned, and we apologize for the inconvenience. We'll look into why the technician missed you and address the communication issues you encountered. Thank you for bringing this to our attention.
The company offered excellent…
The company offered excellent communication, informing me quickly of the delay they were going to experience in receiving the necessary rear window and were quick to offer a new appointment. The fitting and customer service was friendly quick and efficient.
A clean job. Thank you.
August 11, 2025
Reply from National Windscreens - Inverness
We appreciate you taking the time to share your experience. We're happy to hear that you were informed of the delay and quickly offered a new appointment. It's great to know the fitting and customer service were friendly, quick, and efficient.
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Staff were friendly and able to fix my…
Staff were friendly and able to fix my issue vey quickly, had me on my way in less than 20 minutes.
August 7, 2025
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Prompt service
Prompt service, Technician arrived on time, Explained the whole process. Made sure the vehicle was cleaned inside and out where he had to work.
August 7, 2025
Reply from National Windscreens - Inverness
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Inverness
We're glad you found our team professional. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Was quick and easy from start to finish…
Was quick and easy from start to finish to get my new windscreen
August 4, 2025
Reply from National Windscreens - Inverness
We're happy to hear that your windscreen replacement was quick and easy. Thank you for sharing your positive experience with us; we appreciate it!
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New screen fitting.
Iwas kept up to speed about what was happening about my windscreen. They phone me to let me know when they were arriving. The two technicians were quick and efficient in putting in my screen, and gave me advice about looking after my new screen over the next couple of weeks.
July 25, 2025
Reply from National Windscreens - Inverness
We appreciate you sharing your experience! It's great to hear that you were well-informed about your windscreen replacement. We're glad our technicians were efficient and provided helpful aftercare advice for your new screen.
Good service
July 24, 2025
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Car was ready on time
Car was ready on time, and the calibration was done at the time of fitting too.
July 14, 2025
Reply from National Windscreens - Inverness
We're happy to hear that the car was ready when promised, and the calibration was completed during the fitting. Thank you for your positive feedback!
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