The guys in Inverness were exceptional given their challenges bestowed upon them on the day ! Fantastic Service and end result Many Thanks
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Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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Really easy to book a technician - either at my location or at their base. Repair done promptly but not the best repair I've had. Slightly disappointed. The technician was excellent and kept me updat... See more
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I had my passenger window smashed and National Windscreens in Inverness fixed it here at my home 3 hours drive away from Inverness. They tell you when they're coming and they did the repair.
Company replied
Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
380 reviews
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Managed to take me in on short notice
Managed to take me in on short notice, thank you
January 8, 2025
Reply from National Windscreens - Inverness
We're so glad we could assist you on short notice! We truly appreciate you taking the time to share your positive experience. Your kind words mean a great deal to our team, and we strive to provide the best possible service to everyone. We're delighted that we were able to meet your needs and look forward to welcoming you back in the future. Thank you again for your wonderful review; it motivates us to continue providing exceptional care. We hope you had a positive overall experience and that we exceeded your expectations. We value your feedback and are always working to improve.
We're thrilled you found our service helpful and efficient. It makes us incredibly happy to know we could accommodate your urgent request. We always aim to provide prompt and reliable care, and your feedback confirms we're on the right track. Your positive review is a wonderful encouragement to our team, and we're committed to maintaining this level of service for all our clients. Thank you once again for your kind words and for choosing us.
Appointment on time,work finished…good
Appointment on time,work finished quicker than expected
December 12, 2024
Reply from National Windscreens - Inverness
Thank you for taking the time to share your positive feedback. We're glad to hear that the appointment went smoothly and the work was completed ahead of schedule.
Great service
The people at Inverness were very friendly and very helpful as I had to reschedule on short notice they got me in just a couple days later and got my windscreen sorted out in good time. Thanks to them all, top quality.
December 17, 2024
Reply from National Windscreens - Inverness
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to accommodate your schedule change and provide you with the service you needed. We strive to provide our customers with the best possible service and we're glad that we were able to meet your expectations.
Reply from National Windscreens - Inverness
Thank you for your positive review! We're delighted to hear you found our service quick and easy, and that you appreciated our team's laid-back approach. We value your recommendation and appreciate your business.
Excellent everything settled to my…
Excellent everything settled to my entire satisfaction
November 4, 2024
Reply from National Windscreens - Inverness
We're thrilled to hear that everything was settled to your satisfaction. We strive to provide the best possible experience for our customers and appreciate your positive feedback.
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New windscreen in Skye
The technician came to my house in Skye and did a good job in a short time. The only problem was that the internal rear view mirror afterwards was not seeing the full rear view centre-on, but this was solved in a few seconds by the local garage, who popped the mirror properly into place in its socket. (I am not sure exactly what they did.)
September 5, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Great service, really friendly staff and as I am new to the area they suggested a lovely walk for my dogs while I waited.
September 19, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful & polite & efficient
Helpful & polite & efficient
Very good at rearranging things after mix up in delivery from Toyota caused cancellation of initial appointment
Slotted me in very quickly & efficiently
An excellent service from very helpful team
Thank you
August 29, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Local branch very helpful and made…
Local branch very helpful and made whole process easy. Text messages before-hand and when job complete were very useful
August 30, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book
Easy to book, via my car insurance.
Once booked, excellent communication around appointment arrangements.
Appointment was kept in good time, despite distance travelled.
Work undertaken professionally by friendly and helpful technician.
August 23, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent and quick sercive
August 14, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Great service, sorted the air bubbles in the sensor for automatic wipers however adaptive cruise control sensor still damaged from initial windscreen replacement a week prior.
July 23, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good ssrvice
July 13, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The Inverness branch were great
The Inverness branch were great, no mess, no sign of them working on the car except for a perfect new windscreen.
August 7, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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