Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... See more
Company replied
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... See more
Company replied
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
387 reviews
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Very good 👍👌
February 5, 2025
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to contact and very informative…
Easy to contact and very informative and helpful. I live on an island and they managed to get the window to me and fitted by a local fitter.
January 24, 2025
Reply from National Windscreens - Inverness
Thank you for your kind words. We're delighted to hear that you found our team helpful and that we were able to assist you in getting your window delivered and fitted. We appreciate your business and hope to serve you again in the future.
Kenny did a great job
Kenny did a great job, only problem the replacement windscreen didn’t arrive when it should have so it was a day late.
January 14, 2025
Reply from National Windscreens - Inverness
We appreciate your kind words about Kenny's service. We understand the inconvenience of the delayed windscreen and apologize for the disruption to your schedule. We strive to ensure timely deliveries and will investigate this particular instance to prevent similar situations in the future.
Kept informed about appointment
Kept informed about appointment.
Friendly welcome
Helpful staff
Job well done
January 15, 2025
Reply from National Windscreens - Inverness
Thank you for your kind words and five-star rating! We're thrilled to hear that you found our staff friendly and helpful, and that you were kept informed about your appointment. We strive to provide a positive experience for all our clients, and your feedback confirms we're on the right track. We appreciate your business and look forward to serving you again in the future.
Great communication and my car was…
Great communication and my car was ready even sooner than promised.
January 15, 2025
Reply from National Windscreens - Inverness
We're so glad to hear that you had a positive experience with us. We appreciate your kind words about our communication and the timely completion of your service.
Everything delivered as promised and on…
Everything delivered as promised and on time.
January 10, 2025
Reply from National Windscreens - Inverness
We're thrilled to hear your order arrived as expected and on time! It makes us incredibly happy to know that we met your expectations. Providing a seamless and efficient delivery experience is something we strive for every day, and your feedback confirms we're on the right track. We truly appreciate you taking the time to share your positive experience with us. Your kind words are a great motivator for our team, and we're committed to continuing to deliver exceptional service. Thank you again for your wonderful review! We hope to serve you again soon.
Excellent service
Excellent service. Kept up to date on arrival status & expertly replaced new windscreen.
January 3, 2025
Reply from National Windscreens - Inverness
We're so glad to hear you had such a positive experience with us! It's wonderful to know that you were kept informed about the arrival status of your new windscreen and that the replacement was completed expertly. Providing excellent service and high-quality workmanship is our top priority, and we're delighted that we met your expectations. Your feedback is invaluable to us, and we appreciate you taking the time to share your comments. Thank you for choosing us. We value your business.
Managed to take me in on short notice
Managed to take me in on short notice, thank you
January 8, 2025
Reply from National Windscreens - Inverness
We're so glad we could assist you on short notice! We truly appreciate you taking the time to share your positive experience. Your kind words mean a great deal to our team, and we strive to provide the best possible service to everyone. We're delighted that we were able to meet your needs and look forward to welcoming you back in the future. Thank you again for your wonderful review; it motivates us to continue providing exceptional care. We hope you had a positive overall experience and that we exceeded your expectations. We value your feedback and are always working to improve.
We're thrilled you found our service helpful and efficient. It makes us incredibly happy to know we could accommodate your urgent request. We always aim to provide prompt and reliable care, and your feedback confirms we're on the right track. Your positive review is a wonderful encouragement to our team, and we're committed to maintaining this level of service for all our clients. Thank you once again for your kind words and for choosing us.
Appointment on time,work finished…good
Appointment on time,work finished quicker than expected
December 12, 2024
Reply from National Windscreens - Inverness
Thank you for taking the time to share your positive feedback. We're glad to hear that the appointment went smoothly and the work was completed ahead of schedule.
Great service
The people at Inverness were very friendly and very helpful as I had to reschedule on short notice they got me in just a couple days later and got my windscreen sorted out in good time. Thanks to them all, top quality.
December 17, 2024
Reply from National Windscreens - Inverness
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to accommodate your schedule change and provide you with the service you needed. We strive to provide our customers with the best possible service and we're glad that we were able to meet your expectations.
Reply from National Windscreens - Inverness
Thank you for your positive review! We're delighted to hear you found our service quick and easy, and that you appreciated our team's laid-back approach. We value your recommendation and appreciate your business.
Excellent everything settled to my…
Excellent everything settled to my entire satisfaction
November 4, 2024
Reply from National Windscreens - Inverness
We're thrilled to hear that everything was settled to your satisfaction. We strive to provide the best possible experience for our customers and appreciate your positive feedback.
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New windscreen in Skye
The technician came to my house in Skye and did a good job in a short time. The only problem was that the internal rear view mirror afterwards was not seeing the full rear view centre-on, but this was solved in a few seconds by the local garage, who popped the mirror properly into place in its socket. (I am not sure exactly what they did.)
September 5, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Great service, really friendly staff and as I am new to the area they suggested a lovely walk for my dogs while I waited.
September 19, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful & polite & efficient
Helpful & polite & efficient
Very good at rearranging things after mix up in delivery from Toyota caused cancellation of initial appointment
Slotted me in very quickly & efficiently
An excellent service from very helpful team
Thank you
August 29, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Local branch very helpful and made…
Local branch very helpful and made whole process easy. Text messages before-hand and when job complete were very useful
August 30, 2024
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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