Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... See more
Company replied
Location
Switch locationNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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See what reviewers are saying
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... See more
Company replied
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... See more
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Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... See more
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Company details
About National Windscreens - Inverness
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, United Kingdom
- 01463-800-124
4.7
Excellent
387 reviews
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Great job
Work done at home location so no need to travel and wait around. Technician arrived on time and completed job quickly.
May 5, 2025
Reply from National Windscreens - Inverness
We appreciate your kind words! We're glad you found our service convenient and efficient. We strive to make our services as seamless and hassle-free as possible for our customers.
Very helpful and friendly
Very helpful and friendly. The only down side is that there are very few depots to take your car to in Scotland.
May 5, 2025
Reply from National Windscreens - Inverness
Thank you for your kind words about our helpful and friendly service. We appreciate your feedback regarding the limited number of depots in Scotland. We are always looking for ways to improve our services and will take your feedback into consideration as we plan for the future.
Had to wait nearly 3 weeks to have…
Had to wait nearly 3 weeks to have windscreen replaced you need more fitters to keep customers happy the fitter who arrived was very well presented well manned and left the car as he revived it 10/10 for work efficiency and 100 %communication
April 29, 2025
Reply from National Windscreens - Inverness
We appreciate your feedback and understand the frustration of waiting for your windscreen replacement. We strive to provide timely service and acknowledge that our current capacity may not always meet the demand. We're glad you were happy with the fitter's professionalism and the quality of the work.
100 percent recommend
Guy was professional left car spotless turned up on time and completed job promptly and professionally
April 25, 2025
Reply from National Windscreens - Inverness
We appreciate your kind words and are thrilled to hear that you were pleased with the service provided. We strive to ensure our customers receive a positive and professional experience.
Reply from National Windscreens - Inverness
We're delighted to hear that you were pleased with the service you received. We appreciate your kind words and positive feedback.
Reply from National Windscreens - Inverness
Thank you for your kind review! We are delighted to hear that you were pleased with our service and that the work was completed ahead of schedule. We appreciate you taking the time to share your positive experience.
Replacement windscreening they texted me…
Left car in morning and they texted me in the afternoon at 2.30 to say it was ready for collection. Got clear instructions not to wash the car for a certain duration. Staff polite and helpful. Would have no problem if I had to use again for a new windscreen
April 5, 2025
Reply from National Windscreens - Inverness
We appreciate you taking the time to leave a positive review. It's great to hear that you found our staff polite and helpful. We understand the importance of clear communication and strive to keep our customers informed throughout the service process. We're glad you were happy with the service and would have no problem using us again.
Your employee updated me with a…
Your employee updated me with a timescale, was polite, efficient and did a great job. Thank you.
April 1, 2025
Reply from National Windscreens - Inverness
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our employee's communication, politeness, efficiency, and the quality of their work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Inverness
Thank you for your kind review! We're so glad to hear that you found our service quick, friendly, and hassle-free. We strive to make every interaction positive, and your feedback confirms we're on the right track. We appreciate you taking the time to share your experience.
Excellent customer service
Excellent customer service. Friendly and helpful and took the time to answer any queries that I had. A very efficient service and I would highly recommend National Windscreens to others.
March 27, 2025
Reply from National Windscreens - Inverness
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the customer service you received, particularly the friendliness and helpfulness of our staff. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
First class service from an amazing team
I sustained a stonechip to the windscreen and unfortunately it unfortunately 'starred' overnight. I immediately phoned National Windscreens in Inverness on my way home to see if I could get it repaired when passing through. Kenny was so, so helpful and managed to squeeze in a repair and Kevin repaired it so well even he couldn't find the original chip. Kenny pulled up all the insurance information through the computer system and made it very stress free for me. What a very helpful, thoughtful and efficient service and fabulous teamwork from everyone. Thank you so much, I really appreciated the support you gave me. First class all the way.
March 27, 2025
Unprompted review
Reply from National Windscreens - Inverness
We are so pleased to hear about your positive experience with our team in Inverness. It sounds like you had a stressful situation with your windscreen, and we are thrilled that Kenny and Kevin were able to provide such excellent service.
It's wonderful to hear that Kenny was able to make the process so stress-free for you by efficiently pulling up your insurance information. We strive to make our customers feel supported and cared for, and it's clear that Kenny and Kevin went above and beyond to achieve that. We are proud of their dedication to providing a first-class experience for our customers.
Great service...promt and friendly.
March 18, 2025
Reply from National Windscreens - Inverness
Thank you for your kind review! We're delighted to hear that you found our service great, prompt, and friendly. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Still no windscreen replacement
Absolutely shocking service. No communication from anyone unless I contacted them and demanded it. I wouldn’t have even known when the appointment was if I didn’t chase them to tell me. Was told they would ring on the day between 9 and 9.30am to confirm a timeframe and had no contact at all, again. Still no new windscreen. Supposed to be installed today (a month after requesting an appointment) and zero response when trying to call the branch. Which is nothing new, every time I try ringing no one answers, it forwards onto a central line who try to get the branch to ring back but they never do.
March 22, 2025
Unprompted review
Reply from National Windscreens - Inverness
We understand your frustration with the communication and service you received. We strive to provide excellent customer service and are disappointed to hear that your experience fell short of our standards. We value your feedback and will use it to improve our processes and ensure that our customers receive the communication and service they deserve.
The chip on the centre of my van…
The chip on the centre of my van windscreen dosen't look like it's been repaired? Quite disappointing as I've used Autoglass before and never had a problem. Tried contacting them to no avail. They were a week late coming around due to staffing issues too.
March 12, 2025
Reply from National Windscreens - Inverness
We understand your disappointment with the recent windscreen repair. We strive to provide a consistently high standard of service and are sorry to hear that this wasn't your experience. We appreciate you bringing this to our attention and will investigate further to ensure we address any issues.
Arrived first thing so no waiting in…
Arrived first thing so no waiting in all day.
Quick and easy to deal with.
March 11, 2025
Reply from National Windscreens - Inverness
We're glad to hear you had a positive experience. We appreciate you taking the time to share your feedback.
fitter was really good
fitter was really good did have a bit of trouble with the appointment was supposed to be 11am but at 10am was changed to 1.30pm which did cause a few problems
February 21, 2025
Reply from National Windscreens - Inverness
We appreciate your feedback and understand the inconvenience caused by the appointment change. We strive to provide a seamless experience for our customers and will work to improve our communication regarding appointment scheduling.
Reply from National Windscreens - Inverness
We appreciate your kind words and are glad to hear that you had a positive experience with our service. We strive to provide excellent communication and timely replacements, and we're happy to know we met your expectations.
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
excellent service
February 18, 2025
Reply from National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service from the guys in…
Brilliant service from the guys in Ipswich.
First class customer service.
Very professional.
Completed the work perfectly and gave me windscreen advice.
Great service. Thank you.
February 4, 2025
Reply from National Windscreens - Inverness
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the professionalism and quality of the work. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
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