Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... See more
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It took a little while to get the dealer glass, and trying to contact the right person at National Windscreens for an update wasn't always easy. However, come replacement day, the process was faultles... See more
Company replied
The technician called in advance within the time slot, and arrived ready to work. He was friendly but professional. He explained that there was a risk of cracking but reassured me that he would do hi... See more
Company replied
The installation was very smooth and the technicians were very polite,professional and completed the installation in a timely manner with everything working as intended. Now on the downside,it took 2... See more
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Company details
About National Windscreens - Ipswich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A Olympus Close, IP1 5LJ, Ipswich, England, United Kingdom
- 01473-396-156
4.1
Great
529 reviews
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Awaiting a refitting date
Whilst we appreciate that it does take time to order the correct glass for the vehicle, we still have not heard from yourselves regarding replacing the new windscreen (which has a flaw) fitted to our vehicle AX73FGK in Ipswich.
May 11, 2026
Reply from National Windscreens - Ipswich
We are sorry to hear about the issue with the windscreen. We are looking into this and will contact you shortly to resolve it.
Damaged door sills.
While changing the screen, the operatives stood on the door sills and scratched them badly. I only noticed the next day.
May 14, 2026
Reply from National Windscreens - Ipswich
We are truly sorry to hear about the damage to your door sills. We appreciate you bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I delivered the car at the requested…
I delivered the car at the requested time and was told how long it was likely to take. I returned before it was completed and was able to sit in the reception until the windscreen replacement was completed. Staff were very polite and helpful.
May 1, 2026
Reply from National Windscreens - Ipswich
We appreciate you sharing your experience. We're happy to hear that the service was convenient, and that our staff were polite and helpful during the windscreen replacement.
Absolutely disgraceful
Well after last week's debacle when they turned up with a damaged screen and couldn't be bothered to contact me it was booked again for today. All confirmed by email and text, I was even told this morning that I was the next appointment. Well, what a surprise, they cancelled without even letting me know. I still have had no one contact me to let me know what is happening. Their customer service is breathtakingly shocking. How are they still in business? This is the company I have to use through my insurance, otherwise I would go somewhere else. Absolutely disgraceful.
May 12, 2026
Unprompted review
Reply from National Windscreens - Ipswich
We regret to hear about the issues you experienced with your screen replacement and the lack of communication. We are sorry for the cancellation and inconvenience caused. We are looking into this. We appreciate your feedback.
quick and easy done in no time
April 30, 2026
Reply from National Windscreens - Ipswich
We appreciate you sharing that our service was quick and easy! We are so happy you were pleased with our service.
Friendly professional service
Friendly professional service, but late opening.
Unfortunately no one there at 8.30am when they were due to open. Someone finally arrived 10-15 minutes later. All ok once the staff arrived.
April 27, 2026
Reply from National Windscreens - Ipswich
We appreciate your feedback and value your time. We're sorry that our opening was delayed. We'll address this to ensure better punctuality going forward and improve our service.
Friendly and efficient
The technician called in advance within the time slot, and arrived ready to work. He was friendly but professional. He explained that there was a risk of cracking but reassured me that he would do his best to avoid it. The job was done effectively and efficiently. Generally very pleased with the service received.
April 27, 2026
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that the technician called in advance and arrived prepared. We're glad they were friendly and professional, explaining the risk and completing the job effectively.
Great experience with the guys at the…
Great experience with the guys at the Ipswich branch.
April 24, 2026
Reply from National Windscreens - Ipswich
We're happy to hear that you had such a positive experience with our team at the Ipswich branch. Thank you for your feedback.
Reply from National Windscreens - Ipswich
We appreciate you letting us know the process was straightforward and stress-free! We are so happy you were pleased with our service.
Reply from National Windscreens - Ipswich
We are pleased everything went as promised! Thank you for letting us know about your experience; we appreciate it.
Reply from National Windscreens - Ipswich
We appreciate you sharing that our service was helpful! We are so happy you were pleased with our excellent work.
Reply from National Windscreens - Ipswich
We appreciate you sharing that our service was efficient and without problems! We are so happy you had a great experience with us.
Scratches from removing the windscreen…
Scratches from removing the windscreen on the bonnet. Some sections not stuck down well mainly the black seals on the side still lifting up.
April 2, 2026
Reply from National Windscreens - Ipswich
We appreciate your feedback and are sorry to hear about the scratches and seals. We'll review our processes to prevent this damage in the future.
Reply from National Windscreens - Ipswich
We're glad the windscreen fitting was completed quickly for you. Thank you for your positive feedback; we appreciate it.
All good
Initially wrong windscreen ordered. Spoke to customer services, all resolved. Very satisfied
March 26, 2026
Reply from National Windscreens - Ipswich
We appreciate your feedback and are pleased our customer service team resolved the initial issue. We are very glad you're satisfied.
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Total experience made straight forward…
Total experience made straight forward and easy
March 25, 2026
Reply from National Windscreens - Ipswich
We appreciate you letting us know the experience was straightforward and easy! We are so happy to hear that you were pleased.
The member of staff we dealt with was…
The member of staff we dealt with was friendly and efficient
Booking the appointment was easy
March 21, 2026
Reply from National Windscreens - Ipswich
We're happy that you found our staff member approachable and effective, and that scheduling was simple. We appreciate you taking the time to share!
Terrible customer service waited in all…
Terrible customer service waited in all day for no one to show up . Extremely difficult to deal with on the phone
March 10, 2026
Reply from National Windscreens - Ipswich
We regret that your experience with our customer service and appointment was unsatisfactory. We appreciate your feedback and will investigate this issue.
Terrible experience
Everything. Terrible unprofessional workmanship, terrible customer support. Very long and difficult process to get to speak to someone about what went wrong. Unacceptable response once contact made. I would never recomnend NW to anyone.
March 5, 2026
Reply from National Windscreens - Ipswich
We appreciate you sharing your concerns about the unprofessional service and support you experienced. We're sorry to hear about the difficulties you faced reaching someone and the unsatisfactory response. We'll review your feedback to improve our services.
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