Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took a little while to get the dealer glass, and trying to contact the right person at National Windscreens for an update wasn't always easy. However, come replacement day, the process was faultles... See more
Company replied
The technician called in advance within the time slot, and arrived ready to work. He was friendly but professional. He explained that there was a risk of cracking but reassured me that he would do hi... See more
Company replied
Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... See more
Company replied
Company details
About National Windscreens - Ipswich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A Olympus Close, IP1 5LJ, Ipswich, England, United Kingdom
- 01473-396-156
4.2
Great
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and professional service.
December 31, 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
screen replaced quickly and efficiently
December 12, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that your screen replacement was completed quickly and efficiently. Thank you for your positive feedback!
Poor repair quality,If I’m totally…
Poor repair quality,If I’m totally honest although I’m no expert in my opinion I don’t believe my windscreen chip was repaired properly. To describe the chip repair looks like the chip void has had no resin input, when I have had this repair carried out before the surface is normally filled and flat, this is not the case with this repair.
If you need any further information on this please contact me
December 2, 2025
Reply from National Windscreens - Ipswich
We appreciate you bringing this to our attention. We regret to hear that the windscreen chip repair was not satisfactory. Unfortunately, we can’t guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage
I arrived at 8,45 for 9 and was met by…
I arrived at 8,45 for 9 and was met by a very polite gentleman who took my car in straight away and asked me to leave a contact number I was contacted 3hrs later and received a car with a perfectly fitted new screen
December 4, 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick
Quick, efficient, friendly and informative.
No hassle or drawn out calls. Simple and straight forward.
Makes life so much easier!!!
November 6, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that our team provided you with such a quick, efficient, and informative experience. We appreciate your feedback and are glad we made things easier for you!
Reply from National Windscreens - Ipswich
We're happy to hear that everything went well. Thank you for your positive feedback; we appreciate it.
windscreen replacement
From making the appointment to getting windscreen repaired service was excellent. Thankyou
November 8, 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that you received excellent service from making the appointment to getting your windscreen repaired. Thank you for sharing.
Reply from National Windscreens - Ipswich
We appreciate you sharing your feedback. We are so happy to hear that our staff were helpful, and that the work was completed on time.
Brilliant service
November 5, 2025
Reply from National Windscreens - Ipswich
Thank you for your positive feedback!
Reply from National Windscreens - Ipswich
We're glad you were satisfied with our technician's professionalism and quality work. Thank you for sharing your positive experience with us!
It was booked in to be done at my house…
It was booked in to be done at my house but on the day it was raining so it was quickly changed to be done at the Ipswich depo, quick service all done in 60 mintures.
October 22, 2025
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your experience. We're glad we could quickly adapt to the weather and complete the service at our Ipswich depot in a timely manner.
Reply from National Windscreens - Ipswich
We're happy to hear that you were pleased with our service's speed and quality. We appreciate your feedback regarding the booking system.
Easy to book online
Easy to book online. Straight forward instructions if you want to change date.
Excellent repair of whole windscreen
October 13, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that booking and rescheduling were easy for you. We're also glad the windscreen repair met your expectations. Thank you for your positive feedback!
Great communication and swift service.
October 18, 2025
Reply from National Windscreens - Ipswich
We appreciate you sharing! We are so happy you were pleased with our great communication and swift service.
Professional service
Booked in easy, told estimated time to complete work, waited within the premises, collection was easy. Polite and professional employees.
October 10, 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that booking was easy, you were informed of the estimated completion time, and collection was straightforward. We're also glad our employees were polite and professional.
Reply from National Windscreens - Ipswich
We're happy to hear that your experience was great. We appreciate your recommendation and feedback!
Great job well done!
October 7, 2025
Reply from National Windscreens - Ipswich
We are happy to hear that you had a great experience. Thank you for your positive feedback.
Good communication made a excellent job…
Good communication made a excellent job of replacing the windscreen.
October 7, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that our communication and service met your expectations for your windscreen replacement. Thank you for your positive feedback!
Very happy with the fitting of my…
Very happy with the fitting of my windscreen on my land rover today, professional, friendly service, thankyou guys, much appreciated. Definitely recommend national windscreens.
October 8, 2025
Unprompted review
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the fitting of your windscreen. Thank you for recommending our services!
All went well with no fuss
September 29, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.