Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... See more
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National Windscreen were absolutely brilliant! They took my details and booked in an appointment to fix my windscreen and then messaged me to remind me of the appointment. The technician was fantastic... See more
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Initially advised that I may need a replacement , an appt was made at Mitcham. This was a 45 min journey to be told it was a repairable injury. The Mitcham branch isn’t set up for any prolonged sta... See more
Company replied
Great service polite, efficient technician. Spot on windscreen repair. Lost one star based on booking option being date /all day with pre arrival call but morning or afternoon time bracket should be o... See more
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Company details
About National Windscreens - London
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, London, Greater London, United Kingdom
- 020-3151-4453
4.4
Excellent
126 reviews
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My daughter needs her car as an NHS…
My daughter needs her car as an NHS worker. At present she can't get it MOT'd because of the crack in the windscreen. They were due to replace it but cancelled at the last minute and have now offered a date 5 days later. Who knows if they'll show up or cancel again! When she spoke to them to explain they didn't care. If it wasn't going through the insurance we'd go somewhere else. But we'll never use them again if it's our choice.
July 20, 2026
Unprompted review
Reply from National Windscreens - London
We are truly sorry to hear about the difficulties your daughter is experiencing with her car's windscreen replacement, especially given her vital role as an NHS worker. We understand how frustrating it must be to have an appointment cancelled at the last minute and then face a further delay. We regret that our team did not demonstrate the care and understanding you expected. We appreciate you bringing this to our attention.
thank you very much
thank you very much. The windscreen of light was excellent. The fitting was done good thank you. Thank you thank you.
July 7, 2026
Reply from National Windscreens - London
We're so pleased to hear you found the windscreen excellent and the fitting was done well. Thank you for your kind words!
Reply from National Windscreens - London
We are so pleased to hear that you found our service professional, timely, and that you were happy with the job. Thank you for your wonderful feedback!
Very efficient
July 7, 2026
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great Service
Great Service, only took few minutes to replace and clean up broken glass..
June 27, 2026
Reply from National Windscreens - London
We're so pleased to hear that the service was great and that the replacement and cleanup of the broken glass were completed quickly. Thank you for your positive feedback!
Absolutely horrible service. Wasted two full days and made me wait a whole month for no reason.
Absolutely horrible service. Had a booking placed in one day for 9am. Woke up and instantly was told it was cancelled due to “STAFF SICKNESS”. It automatically rescheduled a mobile technician appointment for 23 days later!
23 days later I wait and take time off work and other things to make sure I’m ready and prompt for the driver to arrive.
I received a tracking link for my technician, it says he is doing 3 jobs around my area and then to me.
I track him all day around my area only for him to drive off further and further as the day goes by.
No call, text or response.
The whole day goes by and nothing. Just waiting.
I call the company and even then, no help. They have no notes or no reason as to why my whole 23 days in advance appointment was just ghosted.
Do not book with this company. They are useless and helpless.
June 23, 2026
Unprompted review
Reply from National Windscreens - London
We sincerely regret the significant inconvenience and frustration you experienced with your booking and the subsequent rescheduled appointment. We understand how disruptive it is to take time off work only to have an appointment missed without communication. We are actively reviewing your feedback to prevent such occurrences in the future and improve our scheduling and communication processes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Called before arriving for appointment
Called before arriving for appointment.
Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen.
He was very efficient and showed the repair he had carried out. Could hardly see the chip on the screen. Would definitely recommend National Windscreen company to all my friends
June 12, 2026
Reply from National Windscreens - London
We appreciate your feedback. We're glad to hear our technician was pleasant, explained the job, and efficiently repaired your windscreen. We're happy you'd recommend us!
Early to their appointment
Early to their appointment. Tyresse was professional and friendly and did a great job finishing in under 30 minutes!
June 19, 2026
Unprompted review
Reply from National Windscreens - London
We're so glad to hear about your positive experience! We appreciate you sharing your kind words about our team member's professionalism and efficiency.
Reply from National Windscreens - London
We are glad we could help with the repair. Your satisfaction is our priority.
Reply from National Windscreens - London
We're so pleased you found our service efficient and on time. Thank you!
Reply from National Windscreens - London
We appreciate your kind words. Thank you for sharing your positive experience with us.
Efficiently repaired.
We had to wait a few days for this to be fixed.
However, we were kept up to date with our eta and this was all done efficiently on the day.
April 16, 2026
Reply from National Windscreens - London
We appreciate your patience while we resolved the issue. We're glad we kept you informed and completed the work efficiently. Thank you for your feedback!
When needing to book my car in for a…
When needing to book my car in for a replacement windscreen, the advisor could not have been more helpful. Friendly and going above and beyond - i think he was called Nathan. I would recommend this service to anyone - an asset to your company a great example of above and beyond customer service - First Class
April 10, 2026
Unprompted review
Reply from National Windscreens - London
We're happy to hear that the advisor was so helpful during your windscreen replacement booking. We appreciate your recommendation and are glad you received first-class service. It's great to know the advisor's assistance was an asset to your experience.
Reply from National Windscreens - London
We appreciate you sharing that our service was professional! We are so happy you were pleased with our work.
Wasn’t fixed
Wasn’t fixed. Now had to pay for a whole new windscreen for one small chip.
April 3, 2026
Reply from National Windscreens - London
We regret that the repair was unsuccessful, leading to a full windscreen replacement. We appreciate your feedback and we'll investigate this issue.
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - London
We appreciate your recognition of our contractor's brilliance. We are so happy you had a great experience. Thank you!
Great service.
The Windscreen was replaced very quickly and the Technician I dealt with was polite. The only downside was navigating the Car Park in which it's located. Could have done with a bit more spedicifc information.
February 27, 2026
Reply from National Windscreens - London
We're glad the windscreen replacement was quick and the technician was polite. We appreciate your feedback regarding the car park navigation and will look into providing more specific information. Thank you.
Reply from National Windscreens - London
We appreciate you sharing! We are so happy you were very pleased with our all-round service.
The whole process was easy from first…
The whole process was easy from first call to a wonderful finished job.
The technician on site was polite, explained everything and left the windscreen looking amazing. There is just a tiny mark now where a glass spiderweb had been.
January 6, 2026
Reply from National Windscreens - London
We're happy the process was easy, from your initial call to the completed work. It's great to hear that the technician was polite and thorough, leaving your windscreen in excellent condition. Thank you!
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