I find the whole process from booking to replacement were very smooth. The mechanics were polite and helpful. I am very impressed by his service.
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Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... See more
Company replied
Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... See more
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National Windscreen were absolutely brilliant! They took my details and booked in an appointment to fix my windscreen and then messaged me to remind me of the appointment. The technician was fantastic... See more
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Company details
About National Windscreens - London
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, London, Greater London, United Kingdom
- 020-3151-4453
4.4
Excellent
130 reviews
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Overcharged
Booked National Windscreens through my insurance company (LV=). I was told that I would only need to pay my excess of £20. National Windscreens are now trying to claim payment of £72
November 21, 2024
Reply from National Windscreens - London
We understand your frustration with the unexpected additional cost. We value your business and are committed to providing a transparent and fair service. We'll look into this matter further to ensure our processes are clear and accurate.
Really good efficient serviceThe technician phoned to say when he…
The technician phoned to say when he would be arriving. Was very polite and efficient , very pleased with service
November 4, 2024
Reply from National Windscreens - London
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about the technician and their professionalism.
Excellent service
Excellent service
Completed repair promptly
Engineer friendly, explaining everything really well
November 1, 2024
Reply from National Windscreens - London
Thank you for your kind review. We're delighted to hear that you were pleased with the prompt service and the technician's friendly and informative approach. Your feedback is greatly appreciated.
Have experienced worst I ever had .
Have experienced worst I ever had .
My car's windscreen has been broken couple days ago by thief on a street . I am using the Aviva company insurance policy , have applied them to compensate this replacement expense . They have forwarded me to National Windscreens company . Ok , I have book an appointment to replace the windscreen in three days after . But day before appointment , have been informed that this company doesn’t have the windscreen at all , and they going to make an order if I am happy with that 🤯. Ok , I have agreed to give them 5 working day else more . They promised me to send the master how can put it temporary window's cover . This "no name" guy , have been fully instructed by his Manager with my address and the time of visit . I even couldn’t explain , but this guy couldn’t find the address , and the house number , meanwhile as the number and house's name had displayed by large letters at the building . He was speaking with me misbehaving , and bossy . The mood was spoiled and I refused this terrible service . I will Never ever again contact this company, they do not respect their customers .
October 22, 2024
Unprompted review
Reply from National Windscreens - London
We understand your frustration with the recent experience you had. We are truly sorry that the service you received fell short of your expectations. We value your feedback and will use it to improve our service.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
The best service very friendly…
The best service very friendly gentleman who fixed my windows
October 14, 2024
Reply from National Windscreens - London
Thank you for taking the time to share your positive experience. We're glad to hear you were happy with the service you received.
Great service prompt attention would highly recommend
Every thing you need to
Know is the title
October 9, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The technician was very professional…
The technician was very professional and he did the job fast and accurate … great job 👏👏
September 14, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service and communication
Great service and communication, came on time, polite and helpful thank you.
August 20, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Recommended!!
Well organised, quick repair and great end result! Very satisfied. Thank you
July 30, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional outfit ,and a great job done
Got phone call when arrived and on time ,very pleasant man doing the job took him dry short time 20/25 minutes cleaned up garter himself ,perfect job and very much appreciated ,excellent service
July 12, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It was so easy to arrange and the…
It was so easy to arrange and the technician was very helpful. I was kept informed of the time he would be arriving. Highly recommend National Windscreens.
July 5, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great speedy service!
June 22, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
June 14, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service.
Fast, prompt, professional. Outstanding service from the Technician.
Rear screen looks brand new like nothing happened.
A week after the fix all is good.
Thank you.
June 9, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Technician was excellent
Tbis says more about you than us.
We have already answered this survey..
Your technician was excellent...
Very competent
Very customer focussed
Look after him
May 18, 2024
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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