Did a great job on windscreen was on time and left damaged area looking very clean

Operative was punctual, polite and thorough

Good service but expensive

The technician (Samuel) was brilliant and very professional

Very easy to book an appointment to have my windscreen replaced at home. Providing an at home service is essential for most customers and greatly appreciated. Very professional technician, arrived on time and replaced the screen without fuss or mess. Highly recommended.

Had a call to arrange a date that was convenient. Did have to wait a while but the service was great. The technician turned up and was friendly and professional. He fitted the new window with no problems at all and tidied up all glass remnants. Very happy with the service.

Horrible service by the lack of service technician. Supposedly they replaced the rear wind screen of my car. At the end of the job, what I was left with was a broken panel and an unattached wiper.

National Windscreen were absolutely brilliant! They took my details and booked in an appointment to fix my windscreen and then messaged me to remind me of the appointment. The technician was fantastic, very helpful and had such pride in his work! Thanks Lesley for doing a great job! And also for providing sone helpful advice re my wipers too!

I contacted this windscreen replacement company to schedule an appointment for a windshield replacement. Initially, the appointment was confirmed for a specific date, but there was a lack of clarity regarding the arrival time. On the scheduled day, no one from the company showed up, nor did they bother to notify me of any delays or issues. Upon contacting them, they apologized, attributing the oversight to a failure in registering the appointment at the branch level.

Giving them the benefit of the doubt, I rescheduled the appointment. Once again, a date was confirmed, with the assurance that the repair technician would call me on the day of service to provide an estimated arrival time. Despite keeping my phone nearby, I received no such call. After periodically checking outside, the repairman eventually arrived. He estimated the repair would take approximately 40 minutes, so I returned indoors. Surprisingly, he completed the task in just 10 minutes.

However, my initial impression of efficiency quickly soured upon inspection. While the windshield seemed properly fitted, there were shattered glass fragments both inside the car and strewn across the ground outside. When I asked if he could use a professional vacuum to remove the glass inside the car, he responded rudely, suggesting I take the car to a garage for cleaning. This was not a matter of cleaning but of safety, as driving with broken shards of glass was hazardous.

Furthermore, when I requested he clean the glass fragments surrounding the car, he dismissed my concerns callously, stating he would not clean the entire street. My request was simply to clear the immediate area around the car, not an unreasonable ask considering the mess was a direct result of the windshield replacement service.

His unprofessional attitude and lack of concern for customer satisfaction were profoundly disappointing. Consequently, I can only rate this experience with one star. In a service-oriented industry, professionalism and attitude play pivotal roles, and this company fell drastically short in both aspects.

Communication Service, & Punctuality

The screen installer was very polite and caring. He did everything skillfully and in good time. He was also very approachable person. Only downside was my excess amount of £135 was a bit expensive. Thanks

When I drove my car in, they straightaway noticed that my side window needed replacing and not the windscreen. This was the fault of my insurance company and they immediately reordered and managed to repair the window before closing time. Very professional and good workmanship. Would highly recommend to others.

Initially advised that I may need a replacement , an appt was made at Mitcham. This was a 45 min journey to be told it was a repairable injury.
The Mitcham branch isn’t set up for any prolonged stay so this was a good thing and the man was polite and explained what he had done.
In retrospect it would have been preferable to have the assessment done at home. If a windscreen needed replacement however the site in an industrial estate is so far away from public transport with no real facilities that a potential 4 Hour stay would be spartan for a customer to say the least!

Good communication, helpful advice and timely service.

Easy to track driver
Curtesy call before arriving
Efficient and friendly technician

Very pleased with the repairs and overall customer service

Once appointment was make technician call on the day to confirm an arrived as he stated, work was done with no fuss payment taken and technician left.

First appointment two fitters cracked the new windscreen upon placement blaming a cheap screen made in China .
2nd appoint to replace the new cracked windscreen went smoothly . However, the new windscreen protrudes my cars roof by 3-5mm when it should be flush or below (as previously) the roof line.
Customer service upon the first appointment weren’t very helpful & lacked any urgency, information or politeness for replacing the newly fitted & cracked first windscreen taking a week to redo it
2nd fitter of 2nd windscreen was quick, tidy & polite.