I find the whole process from booking to replacement were very smooth. The mechanics were polite and helpful. I am very impressed by his service.
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Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... See more
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Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... See more
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National Windscreen were absolutely brilliant! They took my details and booked in an appointment to fix my windscreen and then messaged me to remind me of the appointment. The technician was fantastic... See more
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Company details
About National Windscreens - London
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, London, Greater London, United Kingdom
- 020-3151-4453
4.4
Excellent
130 reviews
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Fantastic service!
November 18, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Provide a fast and convenient service
November 10, 2023
Reply from National Windscreens - London
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I cried.
He got there within 5 minutes after I called to ask where he was. I then said the him that I have to pick the car from the car park. I then got a call from him saying that it's about 10 minutes now and he has to go. At the same time he was leaving a message I was trying to call me I could not through so I texted me to say that I was 1 minutes away and I'm trying to park my car. Once he said that I got out of my car and beckecon him and he did not see me until I reached his van. As I turned up he said that he has to find a parking suitable for both of us. I then said that he should try further down the road and he did. As he got there he shouted me that this is not going to work l have to book again have someone else. I then guessed a parking space for both of us. I was parrk got into the bigger space said that I had enough
Space he said he work I this. He finally drove my car into the space and said that I should cancel as time was going. The man drove into the said you have enough space and he said he is going he's not going to do it I should get someone else and rebook, the man then got involved and I started to cry and said my car was not safe and the man agreed and he then agreed to fixing the window. As I was watching from the back he then stand in the sun.
November 7, 2023
Reply from National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Doesn't show up
Absolutely useless, two appointments so far, two no-shows. Each time the rescheduling is over two weeks. The cracked windscreen is unresolved. No business ethics or reliability as a business. I would avoid unless you are an insurer attempting to delay repairs.
I have lost two days income because of this poorly run business.
Edit: in regards to emailing your team, this has already been done and I have been ignored as you would expect.
November 9, 2023
Unprompted review
Reply from National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The technician did a great job
October 19, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I've used you before And had good experience with you.
I have a good experience with yourself before
October 16, 2023
Reply from National Windscreens - London
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Good service
September 13, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I like the explanation given by the the man who did the fixing.
The work it self was done perfectly.
August 14, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very presentable abc helpful young man.
June 26, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After I found the cover on my door…
After I found the cover on my door handle missing. A little more care when putting all back together.
April 27, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dealt with my broken window quickly and…
Dealt with my broken window quickly and efficiently and cleared away broken glass left in car. Staff were friendly.
May 3, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and friendly
May 6, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dreadful company that make excuses not to do the job
Appalling , booked to have a new windscreen fitted as it has a huge crack in it this was prior to my MOT which it would not pass with this crack , I told them this the appointment was on Monday .. I got an email Friday saying my windscreen had a camera ( not that I know of ) and as such it needs to go into a branch as such it’s clearly the fact they can’t fulfil all the apointments they make , don’t try calling them been holding for 15 mins already , like most companies they lie about reasons based on the fact they cannot provide the service you need , in the meantime I cannot drive my car as it will need an MOT appointments are two weeks in advance at least .. totally appalling
April 21, 2023
Unprompted review
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Over a week for an appointment, avoid!!!
Took over a week for an appointment so my car was unsafe for a very long time, they didn't care!
April 4, 2023
Reply from National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
It was quick and easy to make the…
It was quick and easy to make the appointment online and the guy who came was friendly, worked well and did a great job fixing the crack on the windscreen of the car. It wasn't a long process and he called ahead of time to give a more accurate time of arrival. You can't even tell that there was a crack there before. Really pleased with the whole process.
February 22, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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