I find the whole process from booking to replacement were very smooth. The mechanics were polite and helpful. I am very impressed by his service.
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See what reviewers are saying
Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... See more
Company replied
Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... See more
Company replied
National Windscreen were absolutely brilliant! They took my details and booked in an appointment to fix my windscreen and then messaged me to remind me of the appointment. The technician was fantastic... See more
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Company details
About National Windscreens - London
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, London, Greater London, United Kingdom
- 020-3151-4453
4.4
Excellent
130 reviews
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Don't bother. They are beyond useless
Called and made a booking. On the day no information sent to tell me the time. At 2pm i called to check and was told they had cancelled my booking, but not told a reason.
Called Auto Glass and they have already sent me an appointment confirmation email etc.
Just do not use. Not worth the stress. Go with a company that has a good rep.
March 16, 2023
Unprompted review
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Your customer service is amazing 👏
March 8, 2023
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The door now rattles with glass left in…
The door now rattles with glass left in it. Other providers say they clean the doors out - why didn’t you?!
October 19, 2022
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very bad !!!
Very bad !!!! Don't use this company!!! Ordered a windscreen replacement on 5 of September , booked it in for 24 September , all was good until 24 morning when I got a call the expert will be with me at 1 pm , at 2 pm I receive a call saying that the windscreen didn't arrived ! Really!!!! After 3 weeks ??? So I cancel everything with them . Please don't use !!!
September 24, 2022
Unprompted review
Reply from National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Professional and a good job done
Professional and a good job done. Would like to mention the guy they sent to sort my windscreen was a funny dude and down to earth. Would recommend
August 9, 2022
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
July 12, 2022
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
excellent
I already worte a review but am happy to do another. The service was exact, the guy as a real expert. Thanks.
July 9, 2022
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From the staff on the phone to the…
From the staff on the phone to the staff at the site where the fix took place - 5 stars for all
July 7, 2022
Reply from National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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