Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
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Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
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On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... See more
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Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.4
Excellent
190 reviews
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Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
There is a gap on the edgeof the glass
There is a gap on the edgeof the glass. And the panels are not fixed properly.
August 21, 2025
Reply from National Windscreens - Luton
We appreciate your feedback and are sorry you experienced these issues. We will investigate the glass gap and panel installation.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very helpful and efficient technician.
August 16, 2025
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're glad our technician was helpful and efficient for you. Thank you!
Reply from National Windscreens - Luton
Thank you for sharing your positive experience with us!
Excellent repair - duff admin/IT . . .
The guy that did the job, brilliant - here about 20 minutes and the crack has disappeared . . .
IT/Admin less so - why can you not give an appointment other than "all day" ? . . . "you can track the guy", erm, when he showed up here, tracking showed he was in another town - tracking failed earlier, I called, got nowhere . . .
August 15, 2025
Reply from National Windscreens - Luton
We appreciate your feedback and are glad the technician resolved the issue quickly. We regret the scheduling and tracking process was not ideal.
Did a pretty bad job
Did the job in under 10 mins. Left the resin to cure for about 3 mins without any UV lights. Did not polish the windscreen after it was done. Windscreen chip is still there and plus an additional drill hole which i can feel with my hands. Not sure what the job was for.
August 14, 2025
Reply from National Windscreens - Luton
We appreciate you taking the time to share your experience. We're sorry to hear that the repair did not meet your expectations and that you're not satisfied with the result.
A Job Well Done
The Technician was able to replace the windscreen efficiently without making any mess.
August 13, 2025
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're so glad to hear our communication was great, your vehicle was ready on time and our staff was helpful.
Brilliant Service from a good team
I dropped my vehicle off the day before the fitting, and the staff locked my car securely inside their workshop overnight for extra security. The work was carried out the next day, and when I collected my car I was informed of what I needed to do over the next few days to ensure my windscreen was ok. They said if there was any issues with it, I could go back at anytime and they would rectify the issue.
August 6, 2025
Reply from National Windscreens - Luton
We appreciate you sharing your experience. We're happy to hear that you felt your vehicle was secure and that you were fully informed about the aftercare. It's great to know we provided clear guidance and reassurance regarding potential issues.
Great service
Great - replacement windscreen was fitted in under 2 hours and looks the same. Friendly service in Luton, would recommend.
August 1, 2025
Reply from National Windscreens - Luton
We appreciate your positive feedback. We're happy to hear that our Luton team provided friendly service and a quick windscreen replacement that meets your expectations.
Prompt and professional.
July 28, 2025
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Luton
We appreciate you sharing your experience! We are so happy you found our service exceptional and clean.
A Job Well Done
I travelled to the Luton branch of NW on 31/7/25. Having dropped my car off at around 8.30am, I was asked to come back at 13.00 to pick the vehicle up. This I did - what I found was that the windscreen had been replaced to my satisfaction. One of the technicians gave me a full report on what had been done. Everything was okay.
July 31, 2025
Reply from National Windscreens - Luton
We're happy to hear that the windscreen replacement met your expectations, and the technician provided a comprehensive report. Thank you for sharing your positive experience at our branch.
On time and job done very well
July 23, 2025
Reply from National Windscreens - Luton
We're happy to hear that our service met your expectations with promptness and quality. Thank you for your positive feedback!
Good service and nice people
July 23, 2025
Reply from National Windscreens - Luton
We appreciate your feedback and are happy you found our service good and our people nice. Thank you for your review.
Reply from National Windscreens - Luton
We appreciate you taking the time to share your positive experience! We're so glad to hear you received great service and a timely windscreen fit.
Reply from National Windscreens - Luton
We're glad you found our space accommodating and conducive for work. Thank you for your positive feedback; it means a lot to us.
Good service with good pre and post…
Good service with good pre and post installations . No issues .
July 19, 2025
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're happy to hear that you received good service with the pre and post installations, and that you had no issues.
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was happy with how smooth and easy…ay alr
I was happy with how smooth and easy was with the appointment and was changed my windscreen within 3 hours but the only thing i was disappointed with the front right windshield cowl panel. Following the day after i was going for work and it flew away in motorway which was not fixed properly by them. It was loose.Now i have to fix it by myself. Another money loss.
July 11, 2025
Reply from National Windscreens - Luton
We appreciate your feedback and are glad the appointment was smooth. We're sorry to hear about the cowl panel issue and the inconvenience it caused. We'll review our fitting process to prevent this in the future. Thank you for bringing this to our attention.
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