The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... See more
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Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
512 reviews
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As soon as response for me
March 3, 2026
Reply from National Windscreens - Maidstone
We appreciate your feedback and are ready to assist you as soon as possible with your needs.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Lovely man, left a light on - drained the battery!
Lovely man, did a good job but left an interior light on and drained the battery. My elderly mother missed an important medical appointment as a consequence!
February 13, 2026
Reply from National Windscreens - Maidstone
We appreciate your feedback and are so sorry about the interior light being left on. We regret the impact this had on your mother's medical appointment. We will address this to prevent future occurrences.
Very quick and efficient
Very quick and efficient, what held them back the most was me giving them the worst directions. Despite this they were very patient!
February 10, 2026
Reply from National Windscreens - Maidstone
We're glad you enjoyed your experience. We appreciate your kind words and are happy our team was patient and efficient, even with tricky directions! Thanks for the feedback.
Really good service from the windscreen…
Really good service from the windscreen people cannot fault their repair and service on the day at Maidstone however when I booked the appointment there was no option to pay they then sent a link whilst at work but then progressed to keep calling and texting until payment was made during my working day which was not really very convenient or nice to have to deal with. So need to have an option to pay when booking or at least given people a chance to pay as it was several days before the appointment and I am sure that they would not have repaired if payment wasn't received
February 6, 2026
Reply from National Windscreens - Maidstone
We're glad you were happy with the service in Maidstone. We apologize for the inconvenience caused by our payment process. We appreciate your feedback about having an option to pay during booking. We'll review our payment options to improve the customer experience. Thank you for your time.
Excellent service from friendly staff
Excellent service from friendly staff, was sat waiting for the centre to open when one of the fitters said they were willing to get my vehicle in 15 minutes early as I was waiting for the windscreen to be replaced.
January 19, 2026
Reply from National Windscreens - Maidstone
We're happy to hear that our staff provided excellent service! We appreciate you mentioning their friendliness and willingness to accommodate you by starting your windscreen replacement early. Thank you for your positive feedback.
Courteous and respectful and very…
Courteous and respectful and very friendly tech. Work done fast and was on time.
January 16, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're so happy to hear that you found the tech courteous, respectful, and friendly and that the work was done fast and on time.
Reply from National Windscreens - Maidstone
We appreciate you sharing! We are so happy to hear that booking was easy, and that our staff provided fast service.
Reply from National Windscreens - Maidstone
We appreciate you sharing! We're so happy to hear that our service was great and completed ahead of schedule.
Fast polite service
Fast polite service. Warm waiting room and kept up to date throughout.
January 10, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're so glad to hear that you experienced fast, polite service in our warm waiting room and were kept updated.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick, efficient and friendly.
Very straight forward and great customer service. Quick and efficient at fixing my windscreen.
December 29, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that you found our service straightforward and efficient, and that you were pleased with our customer service and quick windscreen repair.
great service
December 29, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Welcoming and swift work carried out to…
Welcoming and swift work carried out to a high standard.
December 31, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback and are so glad you were welcomed and satisfied with our high standard of work. Thank you!
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick, friendly and efficient
December 15, 2025
Reply from National Windscreens - Maidstone
We're glad you found our service quick, friendly, and efficient. Thank you for your positive feedback; we appreciate it.
Friendly staff, but a dirty windscreen
The staff were friendly and fitted my windscreen really well. 1 star is taken off because the inside of the windscreen was very dirty... I would have expected this to be perfectly clean from a brand new windscreen.
December 20, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that our staff were friendly and the windscreen was fitted well. We appreciate your feedback and have noted your comment regarding the cleanliness of the windscreen. We'll address this to ensure better attention to detail in the future.
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We are so happy you found it easy to book with nice people and good service. Thank you!
I had a massive crack in the windscreen…
I had a massive crack in the windscreen and was booked in for a 4 hour slot, I arrived and was brilliantly looked after by Jake, he was kind and polite, and offered a space for me to do my office work. The work was completed way ahead of time, and I was eternally grateful. I was pushed for time. Jake is credit to your company. Thank you
December 29, 2025
Unprompted review
Reply from National Windscreens - Maidstone
We're happy to hear that you had such a positive experience! It's great to know that you were well looked after and that the work was completed quickly. We appreciate you acknowledging the team member; they are a credit to us. Thank you for your feedback.
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