Don't think the process could have been any easier. Arrived at my allotted time, handed over my keys and left it the vehicle with them. Received a text about 2 hours later saying it was ready to pick... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
The technician arrived at the allocated time and did a great job. Unfortunately there was one area that couldn’t be addressed.
Company replied
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I fo... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
498 reviews
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Great service arrived on time very…
Great service arrived on time very professional fantastic Service.
October 21, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing! We're so glad to hear that you received great, professional service and that the technician arrived on time.
Reply from National Windscreens - Maidstone
We appreciate you sharing! We are so happy you were pleased with our very fast and friendly service.
Replacement eindscreenInitially I was advised I would need a…
Initially I was advised I would need a whole new windscreen but when the young man came out he said he could fix it without replacing hence saving me a lot of money - thank you.
October 15, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience. We're happy to hear that our technician was able to provide a cost-effective solution by repairing your windscreen instead of replacing it. Thank you for your positive feedback.
After missing an appointment on…
After missing an appointment on Saturday due to computer error were very quick to repair car on Monday.
October 13, 2025
Reply from National Windscreens - Maidstone
We appreciate your feedback and are glad we could resolve the issue quickly on Monday after the computer error on Saturday. Thank you!
Really helpful
Really helpful
they broke a piece of plastic by the rear view mirror when they fitted my windscreen by accident and then
they fitted a new piece of plastic for me without any problems
Highly recommended
October 15, 2025
Reply from National Windscreens - Maidstone
We appreciate your recommendation! We're glad we could resolve the accidental damage to the plastic trim and replace it for you without any issues. Thank you for your helpful feedback.
Fast reliable service very helpful and…
Fast reliable service very helpful and friendly
November 16, 2024
Reply from National Windscreens - Maidstone
We appreciate you sharing! We are so happy to hear that you found our service fast, reliable, helpful, and friendly.
All in all excellent service.
Easy to book. Really nice staff. Easy to pay. All in all excellent service.
October 9, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're so happy to hear that you found it easy to book and pay, and that you were pleased with our excellent service.
Reply from National Windscreens - Maidstone
We're happy to hear that the technician was efficient and punctual. Thank you for your positive feedback; we appreciate it very much.
Good service
September 29, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service from start to finish.
September 26, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your feedback. We are so happy you were pleased with our great service from start to finish.
Good quick service BUT my car inside…
Good quick service BUT my car inside was filthy! Mud all over the mats, glue stuck to my entertainment screen. Not good enough really
October 1, 2025
Reply from National Windscreens - Maidstone
We appreciate your feedback and apologize that the interior wasn't up to standards. We'll address the cleanliness issues to improve our service. Thanks.
Efficient and courteous service.
I was kept up updated on appointment times. When I arrived my car went straight in. Very efficient removal of old glass and equally efficient installation of the new. I was warned that calibrating the ADAS systems could take up to 2hrs, however luckily it only took 20m to calibrate my cars systems. Overall an excellent service.
September 30, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that you were kept informed and your car was promptly serviced. It's great the glass replacement and ADAS calibration were efficient. Thank you for your excellent feedback!
Excellent service
We had a problem with the first windscreen sent being faulty - they immediately ordered a replacement and fitted it as quickly as possible. Friendly and professional fitter.
September 25, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're glad we could promptly address the faulty windscreen with a replacement. It's great to hear you found our fitter friendly and professional.
The worker was doing a brilliant job
The worker was doing a brilliant job. Fast and effective. He proposed options and was happy with my response to continue. Absolute brilliant work. I can recommend National Windscreen instead of Autoglass.
September 19, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear that you were impressed with the fast and effective service. It's great to know that you were happy with the proposed options and the work completed. We appreciate your recommendation!
Nice clean job
Nice clean job. Even refitted my dash cam and tucked the wires away neatly for me. Thanks
September 11, 2025
Reply from National Windscreens - Maidstone
We're so happy to hear that you found our work to be clean and satisfactory! We appreciate you noticing how we refitted your dash cam and neatly arranged the wires.
The men were informative in what they…
The men were informative in what they were going to do, very clean throughout putting a new front screen in.
September 8, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that our team provided informative service and maintained cleanliness while installing your new front screen. Thank you for your positive feedback!
The service was good and quick
The service was good and quick and they put everything back on the windscreen, (dash camera & toll badge).
September 5, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear that the service was good and quick, and that everything was put back on the windscreen.
Excellent service from NW from start to…
Excellent service from NW from start to finish. Well designed online experience with speedy, friendly and efficient service from the Maidstone branch on the day.
August 27, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience. We're happy to hear that you found the online experience well-designed and the service from the Maidstone branch speedy, friendly, and efficient.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We are so happy to hear that you found our staff very friendly and efficient.
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