Don't think the process could have been any easier. Arrived at my allotted time, handed over my keys and left it the vehicle with them. Received a text about 2 hours later saying it was ready to pick... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
The technician arrived at the allocated time and did a great job. Unfortunately there was one area that couldn’t be addressed.
Company replied
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I fo... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
498 reviews
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He arrived as arranged
He arrived as arranged. Explained what he was doing. Very polite
August 21, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your positive experience! We're glad to hear that he arrived as scheduled and clearly explained the process while being polite.
Great service
Great service, fitter turned up on time very professional and helpful. Completed a great job car / screen left in very clean condition. Highly recommend
August 12, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear that the fitter was punctual, professional, and helpful and completed a great job, leaving your car in very clean condition. Thank you for the recommendation!
Reply from National Windscreens - Maidstone
We appreciate you sharing! We are so happy you were pleased with our great service and polite fitter.
Turned up done the job clean work!
August 16, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that the work was completed to your satisfaction and that you appreciated the cleanliness. Thank you for your feedback!
Excellent service
Excellent service, the engineer called to let me know he would be at my home within 15 minutes! He carried out the work of replacing my windscreen, also kept me updated at every step.
August 13, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience! We're happy to hear that you received excellent service and were kept informed during the windscreen replacement. Thank you for your positive feedback.
Reply from National Windscreens - Maidstone
We're glad you enjoyed your experience. Thank you for your positive feedback regarding our communications and timing.
easy to book and got my truck sorted…
easy to book and got my truck sorted very fast, good professional staff.
August 8, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear that booking was easy and our professional staff sorted your truck out quickly for you.
Had chipped windscreen repaired
Had chipped windscreen repaired. Can see small mark. Was told it's an air bubble. 90% ok. Was told anytime between 9 and 5. Couldn't track operative. Had 15mins warning of arrival. 😃
August 8, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
all work carried out to entire satisfaction …
the replacement screen was carried out with great care and efficiency I had no complaints
August 1, 2025
Reply from National Windscreens - Maidstone
We're so glad to hear the screen replacement was done carefully and efficiently to your satisfaction. Thank you for sharing your positive experience with us!
great service and kept me informaed.
July 31, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience. We are happy to hear you received great service and were kept informed. Thank you!
Very professional on time and polite
Very professional on time and polite. Customer service excellent
July 29, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We are so happy to hear that you found our team professional, punctual, and polite, with excellent customer service.
Reply from National Windscreens - Maidstone
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Extremely courteous and very efficient
July 18, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your positive experience. We are happy to hear that you found our team to be efficient and courteous.
Looks like a good job.
July 23, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your positive feedback with us!
Efficient Replacement
I was expecting that the replacement windscreen would take up to four hours - but the job was completed in just over 1 hour.
Customer service was excellent.
July 21, 2025
Reply from National Windscreens - Maidstone
We're glad you enjoyed your experience, and we appreciate you taking the time to share your feedback. We're happy to hear that the windscreen replacement was completed efficiently and that our customer service was excellent.
Had a cracked windscreen for a month as…
Had a cracked windscreen for a month as my first appointment the replacement glass had a big scratch through it. The employee handled this very well and helped me book a new appointment. Second appointment they brought the wrong windscreen for the car so had to go back to the depot and get the right one. Then proceeded to carry out the work but it started raining. The employee just stated how they had a shiny new van which doesn’t have a shelter like the old vans so couldn’t carry out the work even though it was forecasted to rain. They said they would contact me throughout the day but didn’t hear back until the evening and then didn’t support with booking a new appointment or communications. Had a bit of a nightmare booking new appointments over the phone as constantly talking to new people and they didn’t seem to understand the urgency of replacing my windscreen due to needing my car. Thankfully, the third appointment everything went smoothly. Once the work was carried out, all went well but just a shame as I don’t think anyone paid much attention to me as a customer and would have been nice to felt more understood.
July 24, 2025
Unprompted review
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience. We're sorry to hear about the issues with the scratched glass, incorrect windscreen, and weather-related delays. It's regrettable that the communication and booking process caused further frustration, and that you felt unsupported. We'll review your feedback to improve our service and ensure customers feel more valued.
The panoramic Sunroof failed on my car…
The panoramic Sunroof failed on my car 1 week before going on holiday. Ryan and his team were fantastic. Ryan helped to ensure the part was ordered and the case pushed along. I was given a part eta thatvwould have meant missin half the holiday. The part arrived early and Ryan called mecstraight in. The main customer service centre was okay, although slow at requesting information. Rather annoyingly I got a call saying I hadn't provided a photo that hadn't been requested which delayed the part being ordered. Overall the Maidstone team get 5 stars. They were brilliant.
July 18, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that the team provided brilliant support and ensured you didn't miss your holiday. We appreciate your feedback regarding the customer service experience and will address the delays. Thank you for the five-star rating!
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your feedback. We're so happy to hear you received friendly and efficient service.
Reply from National Windscreens - Maidstone
We appreciate you sharing your positive experience with us! We are so happy to hear you received great service and found our staff friendly.
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