Don't think the process could have been any easier. Arrived at my allotted time, handed over my keys and left it the vehicle with them. Received a text about 2 hours later saying it was ready to pick... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
The technician arrived at the allocated time and did a great job. Unfortunately there was one area that couldn’t be addressed.
Company replied
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I fo... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
498 reviews
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Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience! We're happy to hear you found our service efficient and courteous. Thank you!
Speed of fitting
June 30, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Dropping of vehicle nightmare too lack…
Dropping of vehicle nightmare too lack of parking.
July 8, 2025
Reply from National Windscreens - Maidstone
We regret the difficulty you faced dropping off your vehicle due to limited parking. We appreciate your feedback and will review this.
Windscreen Replacement
The fitter was on time and worked steadily. He seemed knowledgeable and friendly, explaining and answering any questions I had for him. The work seemed competently carried out and the screen was fitted, such that unless you were told, you would not know it has been replaced.
July 1, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that the fitter was punctual, helpful, and thorough. We appreciate your positive feedback regarding the quality of their work and how well the screen was fitted. Thank you!
Excellent service with attentive and…
Excellent service with attentive and fast support from the moment I arrived.
July 4, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear you received excellent service with attentive and fast support from the moment you arrived.
Prompt service
June 20, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service thanks
Excellent service thanks, could not have gone better.
Arrived on time, wonderful personality, very pleasant, very tidy, absolutely no mess, a joy to watch , a true talent and a big asset to National Windscreens.
Thank you.
June 20, 2025
Reply from National Windscreens - Maidstone
We appreciate your excellent feedback! We're happy to hear that you were pleased with the prompt arrival, the technician's wonderful personality, and the tidy, mess-free service. We're glad you enjoyed your experience.
Reply from National Windscreens - Maidstone
We're happy to hear that you had such a positive experience! Thank you for your wonderful feedback; we appreciate it.
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear booking was easy, our staff helpful and friendly, and our turnaround quick for you.
Both guys that arrived were polite
Both guys that arrived were polite, gave me plenty of updates as to when they would be arriving. There was a small hiccup with the wrong windscreen being collected but their depot was only ten minutes away and it didn't affect my day at all them going to obtain the correct glass. Would definitely use again.
June 20, 2025
Reply from National Windscreens - Maidstone
We appreciate you sharing your experience. We're happy to hear that the team was polite and kept you informed. We are glad the minor issue with the windscreen didn't inconvenience you and that you'd use us again.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Helpful friendly staff
Helpful friendly staff. Finished the job early. Good communication
June 19, 2025
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear our staff was helpful and friendly, finished the job early, and provided good communication.
Quick response
Quick response , was able to get my windscreen quickly, fitted and back on the road in 2.5 hrs , Brilliant service. Had massive stone chip out of a new car windscreen so well pleased they were able to get the replacement screen quickly.
June 17, 2025
Reply from National Windscreens - Maidstone
Thank you for your positive feedback. We're happy to hear that you were pleased with the prompt service and quick turnaround time in replacing your windscreen. We appreciate you highlighting our ability to source the replacement screen swiftly and get you back on the road.
The replacement was done quickly and…
The replacement was done quickly and the technician took time t explain what had needed to be done. Would certainly use that ranch again
June 14, 2025
Reply from National Windscreens - Maidstone
We're happy to hear that the replacement was completed quickly and that our technician explained the work thoroughly. We appreciate you choosing us and thank you for your positive feedback!
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Maidstone
We're glad you found our service friendly and efficient, and that everything went according to plan. Thank you for your positive feedback!
Reply from National Windscreens - Maidstone
We are delighted to hear that you had a positive experience with our team. Thank you for your kind words and for acknowledging our efforts.
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