I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experien... See more
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Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they w... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
803 reviews
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Windscreen replacement - great job and service
Easy to book in for an insurance windscreen replacement.
Staff are friendly, premises were very clean and looked well organised.
Job was started and finished on time, really good job, no issues.
March 21, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that booking your insurance windscreen replacement was easy. It's great to know that you found our staff friendly, our premises clean and well organised, and that the job was completed on time with no issues.
Excellent all round service with very…
Excellent all round service with very pleasant staff
April 3, 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that our staff was very pleasant and that you received excellent all round service! We are so happy you were pleased.
great service
April 1, 2026
Reply from National Windscreens - Middlesbrough
Thank you for your positive feedback!
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so glad to hear that you were happy with the fantastic job and the interior cleaning.
Windscreen replacement
The whole process of taking my car to the repair being done was seamless
March 26, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to learn that the entire car repair process was seamless for you.
Great customer service
March 25, 2026
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service and lovely staff
Lovely people with good customer service skills. I would totally recommend. The only gripe is they are always totally booked up. The waiting area is really nice and you don't feel intimidated waiting on your own as a women.
March 16, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you enjoyed your experience and found our team helpful! We appreciate your recommendation. We acknowledge that we are very busy, and we are working to improve availability. We're glad you feel comfortable in our waiting area.
Really impressed
Really impressed! The staff were incredibly friendly and polite, and the service was fast, smooth, and hassle-free.
March 17, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that the staff were incredibly friendly and polite, and the service was fast, smooth, and hassle-free.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that the service was great, the work excellent, and the fitter friendly! We are so happy you were pleased with us.
My car back window was fitted with in…
My car back window was fitted with in 24 hours , lovely staff excellent job done , very happy
March 13, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our staff and the quick turnaround on your car window.
Great service
March 17, 2026
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen cracked day before part exchange
From the initial contact all staff I spoke were vey helpful and appreciatedmy circumstances - was due to hand car to a dealership in part exchange the day after the windscreen cracked
March 16, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and are happy to hear that our staff were helpful and understanding of your situation with the cracked windscreen.
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service from start to finish
Great service from start to finish. Very efficient and constantly letting me know what was happening. Would definitely recommend them to anyone.
March 10, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that you had a great experience from start to finish and that we were very efficient in keeping you informed.
Brilliant service from start to finish
Brilliant service from start to finish, Chris in the Middlesbrough depot is an asset to the company.
March 7, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience with our service. We appreciate your kind words and are glad that our team member was so helpful. Thank you!
Reply from National Windscreens - Middlesbrough
We're so glad that we could resolve the chip expertly at your home, and that our service was on time and quickly completed.
Windscreen repair satisfaction…
Andy came out to my home exactly at the time I was notified, and he explained what was going to happen.
February 25, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that the service technician arrived on time and clearly explained the process. We appreciate you taking the time to share your positive experience!
Great sevice friendly staff and…
Great sevice friendly staff and efficient windscreen repaired👍👍👍
February 18, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that you received great service from our friendly staff and efficient windscreen repair.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We are so glad you were pleased with our prompt and efficient service.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that our service was excellent and friendly! We are so glad you were happy with the great job we did.
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