I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experien... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they w... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
803 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
I was called on the day of my replacement, and I had picked the change to happen at my work, I meet the engineer who was very friendly and told me it would be about an hour, once he called me to say he was finished. He had left my car clean and instructed what not to do and what not to do. Would recommend the service
February 20, 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your experience. We're happy to hear that the engineer was friendly, efficient, and left your car clean. We are glad you were satisfied with the service and would recommend it.
Prompt and efficient
He arrived at my property prompt and efficient, the man who fitted my windscreen was caring about my vehicle. Can't thank him enough on how quick he did the job
February 17, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that the technician was prompt, efficient, and caring towards your vehicle, and that the job was completed quickly.
Company very efficient with appointment…
Company very efficient with appointment and able to provide prompt timely service without delay of repair to the windscreen overall happy with the service provided
February 11, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that you found our company efficient and that we were able to provide prompt and timely service for your windscreen repair.
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive experience with our customer service. We're glad you had no issues.
Very easy and professional great job
February 7, 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that the job was easy and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that we provided great and professional service from beginning to end. We are so happy you had a positive experience.
Quick and reliable service all round…
Quick and reliable service all round from start to finish !!! Well recommended
February 10, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to learn that you had a quick and reliable experience from start to finish.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you were pleased with our great, quick, and efficient service.
A fast and efficient professional service.
National Windscreens came out to my address and assessed the damage to my windscreen. They recommended a full new windscreen rather than a repair due to the size of the stone chip involved. I took my vehicle to their workshop where a new windscreen was fitted in less than an hour and a half. An all round efficient and professional service that I would highly recommend.
February 7, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear about your efficient and professional experience. We appreciate you choosing us for your windscreen replacement and are glad the service met your expectations. Thank you for your recommendation.
Very Efficient
Very Efficient, kept me updated regarding the appointment and once the work was completed. Dealt with my insurance company left the car spotless. Gave an explanation regarding what to look out for with a new screen and to contact them if I had any problems, which I didn’t. Would definitely use them again.
January 24, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you found our service efficient and appreciated the updates and spotless car. We are also glad that we could help with the insurance process and explain aftercare. Thank you for your positive feedback; we appreciate it.
Efficient and informative couldn’t ask…
Efficient and informative couldn’t ask for a better service!
January 20, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that our service was efficient and informative for you. Thank you for your positive feedback; we appreciate it!
I was kept fully informed throughout…
I was kept fully informed throughout the process. From appointment details by email & text, to the phone call that morning from the engineer to give me an approx. time, through to them saying they would try to accommodate my AM request _ which they did. The repair was carried out by a very competent engineer who was very pleasant.
January 22, 2026
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your feedback. We're happy to hear that you were kept informed throughout the process and that the engineer was competent and pleasant. Thank you again for acknowledging the service.
First class service no issues at…
First class service no issues at all.Would definitely use them again.
January 20, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to hear you received first-class service and would use us again.
Friendly staff, would recommend
Friendly staff, windscreen replaced and camera system calibrated in about 2 hrs.
A problem with the auto lights/wiper sensor was dealt with without any fuss or complaint, quickly and courteously.
January 19, 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that the staff were friendly and the windscreen replacement and camera system calibration were completed quickly. It's great to know the sensor issue was resolved without any problems.
Friendly efficient service
Despite the fact the wrong windscreen was ordered the first time involving one and half hours driving the staff were really kind and helpful and I would highly recommend this branch .
January 9, 2026
Reply from National Windscreens - Middlesbrough
We appreciate you highlighting our team's helpfulness, even with the initial difficulty. We are happy to hear that you recommend us, and we value your positive feedback and time.
Andy the technician kept me informed…
Andy the technician kept me informed about his arrival time when he arrived very friendly did an excellent job of fitting My new heated windscreen cleaned up well after fitting
he informed me what not to yin the coming day's after fitting windscreen ie not to pressure wash the windscreen for 3 days to let the sealed cure
overall highly satisfied
January 8, 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience! It's great to know the technician's punctuality, friendliness, and thorough work, including the helpful aftercare advice, met your expectations. Thank you for sharing your satisfaction with our service.
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback and are happy that you are pleased with our work.
Can not fault National Windscreens
Can not fault National Windscreens. The appointment was easy to make online. The technician arrived during g the time slot specified and completed the replacement windscreen in a timely manner. He took careful attention throughout.
December 18, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your feedback. We're happy the online booking process was easy, the technician arrived on time, and the replacement was completed efficiently with careful attention. Thank you!
Great customer service and easy booking…
Great customer service and easy booking system!
December 23, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We're so happy you found our booking system easy to use and that you were pleased with our customer service.
Helpful friendly employees at the…
Helpful friendly employees at the garage, a very quick service .
December 10, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so glad to hear that you found our employees friendly and helpful, and the service quick.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.