Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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See what reviewers are saying
This was my second visit as I was unhappy with the previous windscreen fitted and the customer service. What a very different experience this time! I am happy enough with the windscreen, I unders... See more
Company replied
The actual replacement was fabulous. He came at time he said he would and did a great job. Clear instructions of what to do and what not to do . Friendly fella. Downside was having it booked in fo... See more
Company replied
They were great I rang up with a query and they answered straight away the man on the desk and looked like he ran it was polite to everyone that came in. Great communication, was done in a few hours a... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.8
Excellent
1K reviews
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Was great and very fast
Was great and very fast. Happy with the service of the engineer.
June 18, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're pleased you found our engineer's service great and very fast. Thank you for your feedback!
Very satisfied with a 1st class…
Very satisfied with a 1st class service, from booking in to completion of replacing my front windscreen on my Ford CMax. Friendly, courteous and knowledgable Staff, communicated well with procedure and timings. Excellent Technician who carried out a fantastic repair, very neat job, not even a finger print left anywhere. Very impressed!
June 19, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear you received a first-class service! It's wonderful that our staff communicated well and that our technician provided a fantastic, neat repair. Thank you for your kind words.
Great service
June 15, 2026
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your kind words.
Excellent service from start to finish…
Excellent service from start to finish I couldn’t pick car up the same day so they stored it inside until the next day. Would definitely use again
June 10, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so glad to hear you had an excellent experience and appreciate your kind words about our service. We look forward to assisting you again!
Staff we’re really helpful and has my…
Staff we’re really helpful and has my windscreen done in time
June 9, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased our team was helpful and completed your windscreen on time. Thank you!
Easy to book
Easy to book . Able to drop off early and job finished before stated time. Kept informed and reminded by text. Very efficient
June 8, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your feedback! We're glad booking was easy and that the job was finished efficiently, with good communication.
Excellent customer service.
Excellent customer service and straightforward booking.
Kept informed of progress. Vehicle returned in very clean condition and quicker than expected.
Would definitely recommend this branch and company.
June 12, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're delighted you found our customer service excellent and booking straightforward. We're glad your vehicle was returned clean and quickly.
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
very quick and professional.the young…
very quick and professional.the young lad who fitted was really good and pleasant.many thanks
June 1, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so glad you found our service quick and professional. We appreciate your kind words!
Very easy to book and amend appts
Very easy to book and amend appts. Only issue was it was a couple of weeks wait….fine for me as car still legal to drive but may be an issue if crack was obscuring vision. Staff very friendly and efficient
June 5, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're glad to hear booking and amending appointments was easy and that our staff were friendly and efficient. We appreciate your feedback regarding the wait time.
The operator who came out was brilliant…
The operator who came out was brilliant - he was careful with the repair and courteous and even gave me some advice about a side window which was not working. Excellent customer service and really nice guy.
May 29, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear our team member was careful and courteous, providing excellent service and helpful advice.
Absolutely brilliant!.Came on time…
Absolutely brilliant!.Came on time finished the job with no mess
June 3, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear we arrived on time and finished the job without any mess. Thank you!
New windscreen for taxi driver
Great service from start to finish and a perfect job done
June 3, 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased you received great service and a perfect job! Thank you.
Very efficient
At present the windscreen situation is ongoing but so far the firm have been excellent
May 26, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear we've been excellent so far with your windscreen. Thank you for your positive feedback!
Straight forward and no hassle
Straight forward and no hassle
Job was done in good time and staff very helpful
June 1, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're glad to hear your experience was straightforward and efficient. We appreciate your kind words about our helpful staff.
Friendly efficient staff
May 26, 2026
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
2 hour turn around
Took no more than 2 hours and had car back looking great. Top service
May 29, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so glad your car was ready quickly and looking great! Thank you for your kind words.
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear you had such a positive and speedy experience with us. Thank you for your kind words!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was great! We are so happy you would recommend us.
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