Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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See what reviewers are saying
This was my second visit as I was unhappy with the previous windscreen fitted and the customer service. What a very different experience this time! I am happy enough with the windscreen, I unders... See more
Company replied
They were great I rang up with a query and they answered straight away the man on the desk and looked like he ran it was polite to everyone that came in. Great communication, was done in a few hours a... See more
Company replied
The actual replacement was fabulous. He came at time he said he would and did a great job. Clear instructions of what to do and what not to do . Friendly fella. Downside was having it booked in fo... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.9
Excellent
1K reviews
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Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear you had such a positive and speedy experience with us. Thank you for your kind words!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was great! We are so happy you would recommend us.
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent professional service.
Bit of a wait, but that was probably because of their reputation. Excellent professional service.
May 12, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so glad you appreciated our professional service! We truly value your patience and positive feedback.
Really great with my Dad
Really great with my Dad, they came out to his home but couldn’t fix the windscreen so booked him in for a replacement screen.
Whole experience was stress free
Thank you
May 11, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your kind words. We're glad we could assist your Dad and make the experience stress-free. Thank you for your feedback!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're glad we kept you updated and your car was ready on time.
Very painless experience
Very painless experience, staff both at the service centre when initially making the enquiries to the replacement centre, very pleasant, professional and accommodating. Thank you
May 15, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that your experience was so positive. We appreciate your kind words about our pleasant, professional, and accommodating staff. Thank you for your feedback!
Poor communication
When booking, i left a note to say i needed the car for the school run. There were no listed restrictions for home visits or anything like that. Get a phone call from the fitter at 8.30am saying he would be there in 20 minutes. Explained we needed the car for school runs and that we had put a note on. Fitter started complaining that it had ruined his day as the rest of the work was out of the way. I understand the frustration on his part, but also, not my fault. He then came at 9.30 after some back and forth and told us that he couldn’t do it because it was raining and he couldn’t pull his van in front of the car. I was at work, my partner had an important meeting with the school and so the fitter left. Back on to head office as seems to happen every time we have to use national windscreens and some more back and forth and failure to acknowledge any lack of information online and i finally got through to the manager. Explained we booked that day because it was literally that or the next day we had to get it done and literally no other time. The manager at the branch was an absolute gem and squeezed it in the next day, still meant i had to lose time at work to ferry people around but better than being rained off at home again! Lack of any communication between planners and fitters and failure to read notes on online bookings is a consistent problem with this company. However, this time, they actually rectified the issues. Can’t be said for previous times we’ve used them but that’s another matter. Big shout of to the scotswood branch manager though, for coming to the rescue.
May 14, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing your experience and are sorry to hear about the initial difficulties with your booking. We acknowledge the frustration caused by the miscommunication regarding your school run needs and the subsequent delay due to weather. It is concerning to learn about the consistent issues with communication between our planners and fitters, and the failure to acknowledge notes on online bookings. We are, however, pleased that the branch manager was able to resolve the situation promptly. We are committed to improving our internal communication processes to prevent similar incidents in the future.
Reply from National Windscreens - Newcastle upon Tyne
We're delighted you found our communication excellent, reliable, and helpful. Thank you for your kind words!
Reply from National Windscreens - Newcastle upon Tyne
We're glad you found our service excellent and efficient. Thank you for your feedback.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. Thank you for sharing your experience with us.
This company offers great service quick…
This company offers great service quick and professional and very pleasant would recommend them without hesitation.
May 5, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're so happy to learn that you received quick, professional, and pleasant service. We're glad you'd recommend us!
Everything perfect !!
May 2, 2026
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement fine but a problem with the wipers.
No problems with replacing the windscreen though I had to wait a week to have the job done. I paid for two new front wipers but none were fitted. I was refunded the cost of the wipers.
May 7, 2026
Reply from National Windscreens - Newcastle upon Tyne
We regret the delay and that the wipers weren't fitted. We appreciate you bringing this to our attention. We'll review our processes to prevent this from happening again.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was swift, professional, and excellent! We are so happy you were pleased with our work.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was efficient and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was great, quick, and easy! We are so happy you were pleased with us.
Very quick and clean job
April 25, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was quick and clean! We are so happy you were pleased with us.
fantastic service
fantastic service. quicker than expected and kept up to date through the process.
April 29, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your feedback! We are so glad to learn that you received fantastic service, it was quicker than expected, and you were kept updated.
Great service
Great service - got a 'next morning' visit, very pleasant technician who explained clearly what he would do. Good repair carried out so I was a happy customer!
April 28, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that you received great service with a next-morning visit and that the technician clearly explained the repair. We're glad you were a happy customer!
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