Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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See what reviewers are saying
This was my second visit as I was unhappy with the previous windscreen fitted and the customer service. What a very different experience this time! I am happy enough with the windscreen, I unders... See more
Company replied
They were great I rang up with a query and they answered straight away the man on the desk and looked like he ran it was polite to everyone that came in. Great communication, was done in a few hours a... See more
Company replied
The actual replacement was fabulous. He came at time he said he would and did a great job. Clear instructions of what to do and what not to do . Friendly fella. Downside was having it booked in fo... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.9
Excellent
1K reviews
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Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was completed well and on time! We are so happy you were pleased with us.
Good manners and efficient service
April 21, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was efficient and courteous! We are so happy you were pleased with us.
The staff were able to fit me in at…
The staff were able to fit me in at short notice due to a cancellation. The booking in was efficient I was there at time required the staff were polite and friendly suggesting where I could get some refreshments at nearby cafe. I was told the process would take 2 - 2•5 hrs and it was completed in 1•5hrs. Thank you I would recommend you to others
April 22, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that we could accommodate you on short notice. We appreciate your kind words regarding our team's efficiency and helpfulness, and we're glad you enjoyed your experience. Thank you for your recommendation!
Windows screen replacement …
I booked through my car insurance provider. I was kept well informed, receiving messages by email and text, all the way through. The member of staff at the garage was very personable and the work was completed on time.
April 23, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear you were well-informed through emails and texts. It's great to know the staff member was personable and the work was completed promptly. We appreciate your positive feedback!
Very professional & easy booking…
Very professional & easy booking process. I was able to track the individual's arrival.
April 17, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that the booking process was easy and professional, and you could track the arrival.
The staff were helpful from the booking…
The staff were helpful from the booking in and then the fitting
April 16, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you letting us know that our staff was helpful during your booking and fitting. We are happy you had a positive experience!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that the booking was efficient, the service was courteous, and the job was well done! We are so pleased with your feedback.
No fuss at all
April 20, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're glad you found it simple; thanks for your feedback.
Very good correct glass onntime
April 24, 2026
Unprompted review
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that you received the correct glass on time. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was excellent and that we were professional and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our fitter was polite, friendly, and knowledgeable! We are so happy you were pleased with us.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly, our service efficient, and booking easy! We are so happy you were pleased with our work.
Easy and helpful
On the day of repair we could track where the fitter was and so did not have to sit around waiting for him. He then phoned us when he was on his way with an ETA. When he arrived he was polite explained everything and got on with the job. He did an excellent job and I cannot see where the chip had been.
April 17, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing your feedback. We're happy to hear that you could track the technician and received a call with an ETA. It's great to know they were polite, explained everything, and did an excellent job repairing the chip. Thank you!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was hassle-free, quick, and easy! We are so happy you were pleased with our service.
Reply from National Windscreens - Newcastle upon Tyne
We're glad you found our service quick and great. Thank you for your feedback; we appreciate it!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that you found our work friendly, thorough, and tidy when replacing your windscreen.
Workshop spotless
Workshop, very clean and tidy, the welcome when I took the car in they took it straight in and started on it. The reception area was spacious and neat and tidy, there was a customer toilet. They wanted the car for 4 hours but it was ready in 2.5. The whole experience was 100 percent .
April 9, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear that you found the workshop clean and tidy and that the service was prompt. We're glad you enjoyed your experience.
Very professional.
I was updated before and during the replacement. As I didn’t have the time or means to leave the vehicle and go elsewhere there was a comfortable waiting area. The work was carried out in a very professional manner.
March 31, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your feedback. We're happy to hear that you were updated throughout the replacement and that you found the waiting area comfortable. It's great to know the work was carried out professionally. Thank you!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service and staff were prompt, polite, and efficient! We are so happy you were pleased with our team.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly and helpful! We are so happy you were pleased with our team.
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