Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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See what reviewers are saying
This was my second visit as I was unhappy with the previous windscreen fitted and the customer service. What a very different experience this time! I am happy enough with the windscreen, I unders... See more
Company replied
They were great I rang up with a query and they answered straight away the man on the desk and looked like he ran it was polite to everyone that came in. Great communication, was done in a few hours a... See more
Company replied
The actual replacement was fabulous. He came at time he said he would and did a great job. Clear instructions of what to do and what not to do . Friendly fella. Downside was having it booked in fo... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.9
Excellent
1K reviews
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Work completed within 3hours
Work completed within 3hours. Great service very friendly and professional.
February 28, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that you had a great service experience! We appreciate your positive feedback regarding the quick turnaround and friendly service.
Brand new windscreen
I am very happy with the fitting of my brand new windscreen and it was done quickly
March 3, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're very happy to learn that you are satisfied with your new windscreen fitting and that it was completed quickly.
arrived early morning and job was done…
arrived early morning and job was done straightaway .guy was professional
February 24, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that the job was promptly completed and that you experienced professional service.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was professional and quick! We are so happy you were pleased with us.
It was quick service
It was quick service. As my work relies on car. They sorted it out in 2 days.
February 20, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that our service met your needs! We appreciate you taking the time to share your positive experience with our quick turnaround.
National windscreens
Booked my car in for a windscreen replacement at the Newcastle branch, through my insurance after a stone had cracked my windscreen. Got an appointment within 4 days. Amazing service and they were done in just over an hour, great communication with emails regarding appointments. Didn’t get any names but they were great.
My parents also used national windscreens a week before I was booked in for a home appointment as they had a chip in their windscreen, again no issues at all. 100% recommend.
February 25, 2026
Unprompted review
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that you had an amazing experience with our Newcastle branch for your windscreen replacement. It's great to know the service and communication met your expectations. We appreciate your recommendation and that your parents also had a positive experience with their home appointment.
Appointment went ahead on time and was…
Appointment went ahead on time and was completed quicker than I was expecting.
February 19, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you taking the time to leave us a review. We're happy to hear that the appointment was on time and completed quickly for you.
Prompt & good service including…
Prompt & good service including technician was friendly & informative.
February 18, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that you experienced prompt and good service and that the technician was friendly and informative.
Good service
Booking process was straightforward with a number of available timeslots. The work was done to a good standard within the specified time.
February 18, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that the booking process was straightforward and that the work was completed to a good standard and on time.
Easy to arrange an appointment and…
Easy to arrange an appointment and availability was high. Polite and courteous technician who explained things clearly. Quick and seamless.
February 11, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear that arranging an appointment was easy, availability was high, and the technician was polite, courteous, and clear. We're glad it was quick and seamless.
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that your experience was fantastic from start to finish. Thank you for your positive feedback!
Very good service provided within the…
Very good service provided within the timescale
February 11, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that we provided very good service within the timescale. We are so happy you had a positive experience.
Prompt arrival and very professional
Prompt arrival and very professional
Great feed back. Polite and informative.
February 10, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that you experienced prompt arrival and a very professional service with great and informative feedback.
Quick and effective
Quick and effective. Good communication and good tidy work. No complaints.
February 12, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your great feedback! We are so glad to hear you received quick, effective service with good communication and tidy work.
Side broken window
Very good service although we were without a car for 4 days as the glass didn’t arrive on the promised morning
February 12, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're glad you appreciated our service. We regret the delay with the glass delivery caused you to be without your car for four days.
Friendly & professional service
Able to make appointment online easily & quickly, & to come to my home address which was even better. The technician was professional, friendly & helpful. Very pleased with the service.
February 7, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that you were able to easily and quickly make an online appointment and that we could come to your home. We're glad you found the technician professional, friendly, and helpful and that you were pleased with the service.
Very polite and professional left…
Very polite and professional left vehicle clean inside and out after work carried out
February 11, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to learn that you found our team polite and professional and that your vehicle was left clean.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing your experience! We are so glad you were pleased with our quick and efficient service.
The technician was able to present a…
The technician was able to present a same day solution when windscreen replacement couldn’t be done on the drive due to weather conditions
February 10, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that our technician provided a quick solution when the weather prevented the initial service. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to hear that our staff was amenable and the work was completed quickly.
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