Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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See what reviewers are saying
This was my second visit as I was unhappy with the previous windscreen fitted and the customer service. What a very different experience this time! I am happy enough with the windscreen, I unders... See more
Company replied
They were great I rang up with a query and they answered straight away the man on the desk and looked like he ran it was polite to everyone that came in. Great communication, was done in a few hours a... See more
Company replied
I found the link from my insurance company easy to use, the booking process with NW was great, providing a selection of available days and time slots. I selected my proffered day and time... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.8
Excellent
1K reviews
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Great service
Great service , good communication from engineer before and during repair.
January 9, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so glad to hear you received great service and good communication from the engineer. Thanks for sharing.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so glad to hear that your experience dealing with us was easy and that nothing was a problem.
Fantastic service from start to finish
Fantastic service from start to finish, staff went out of their way to accommodate our unfortunate circumstances. Could not recommend them highly enough!!!!
January 8, 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that our team provided fantastic service and accommodated your circumstances. We appreciate your high recommendation and are grateful for your feedback!
Great windscreen replacement
Courteous service with a smile- vehicle replacement windscreen completed on time -help reinstating dash cam. Top service, thank you
January 7, 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear that you were pleased with our courteous service and the timely completion of your windscreen replacement.
Windscreen chip repair to motorhome.
Windscreen chip repair to motorhome.
Great communications with update day before arrival and the morning of planned date of works.
Works completed very efficiently.
December 18, 2025
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear the windscreen chip repair to your motorhome went smoothly, and that you were pleased with our communications and efficient work.
Fast and friendly service even did it…
Fast and friendly service even did it on drive in the snow
January 6, 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so glad you were satisfied with our quick and friendly service, even in the snowy conditions. Thank you for your great feedback!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing! We are so happy you were pleased with our quick service and with our company. Thank you!
Worst experience of my life - Absolutely Terrible Experience – Worst Customer Service Ever
Absolutely Terrible Experience – Worst Customer Service Ever
I don’t even know where to begin. This has been the worst experience I’ve ever had with a company. First off, you can’t speak to an actual person unless it’s via their online chat. And don’t even think about getting a response if your internet drops or the page accidentally closes— you have to start all over again with a new agent who will ask you the same questions you’ve already answered a dozen times.
My car failed its MOT due to a crack in the windscreen, and I was told it needs replacing. The problem? I’m currently in the Northeast, but I live in Rugby. The garage that did my MOT refuses to rebook it until the windscreen is replaced, so I’m left in a bit of a bind. Getting an appointment with National Windscreen was an absolute nightmare. I felt like I was going around in circles with zero resolution. Every time I thought I was close to securing a slot, they’d just push me back to the booking page—one I had already filled in multiple times.
And their customer service? Hands down the most unhelpful I’ve ever encountered. They flat-out refused to escalate anything until I paid a deposit, even though the whole situation was a mess through no fault of mine. In the end, I was so frustrated that I cancelled my appointment and went elsewhere.
Honestly, save yourself the hassle and go with a company that actually values its customers. National Windscreen is an absolute joke
January 8, 2026
Unprompted review
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you faced with our online chat, the MOT failure, and the booking process. We also regret that our service didn't meet your expectations and that you felt unsupported. We'll review your feedback to improve our customer service and booking procedures.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing your feedback. We are so happy you were pleased with our great and timely service.
Very polite person
Quick and easy and he rang me when he was on his way to my house, very polite bloke. Would definitely recommend to a friend or family.
December 31, 2025
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that the service was quick and easy, and the person was polite and communicative. We appreciate your recommendation!
great lad doing the windscreen
great lad doing the windscreen , pleasant and professional
December 27, 2025
Reply from National Windscreens - Newcastle upon Tyne
We're glad you found our windscreen service pleasant and professional. Thank you for your positive feedback; we appreciate it!
Excellent service
December 15, 2025
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your kind words! We are so happy to hear that you found our team helpful and professional.
Great service
Great service - quick and easy and windscreen replaced to an exceptional standard. Thank you.
December 13, 2025
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that you received great, quick, and easy service, and that the windscreen was replaced to an exceptional standard.
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
job and done quicker than…
Good job and done quicker than expected, great communication with customers keeping us well informed. Would highly recommend Newcastle branch
December 16, 2025
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that you had a positive experience with our Newcastle branch! We appreciate your kind words regarding our team's efficiency and communication. Thank you for your recommendation!
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Really great service
Really great service! I booked through my insurance then were transferred to the guys, great communication, quick availability & a good job done :)
December 13, 2025
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that you received great service! We appreciate your positive feedback regarding our communication, availability, and the work completed. Thank you!
good experience using NW
good experience using NW. Quick and timely installation. Guys were quick, and kept in touch when the vehicle was ready so I knew when to come back.
Waiting area could be improved to make waiting more enjoyable.
December 5, 2025
Reply from National Windscreens - Newcastle upon Tyne
We're glad you enjoyed your experience and appreciate your positive feedback regarding our quick and timely installation. We value your insight about the waiting area and will consider improvements. Thank you!
Reply from National Windscreens - Newcastle upon Tyne
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it.
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