Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
Company replied
They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 min... See more
Company replied
I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free. I dropped the car off, they carrie... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
928 reviews
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Absolutely shocking service from the…
Absolutely shocking service from the Northampton fitting Centre. Please do yourself a favour and use literally any other Company - you will be so pleased you did. I have had a few dealings with Autoglass Northampton and they have been great on every occasion. In comparison I have now had two separate visits from National Windscreens Northampton and two failed attempts to simply replace a windscreen, literally all this company does - you couldn’t make it up. Having had the unfortunate pleasure of speaking to the Branch Manager, I am no longer surprised about my experience with this Company. Interesting to also read other reviews complaining about the same issues I have experienced and also other peoples problems dealing with the Branch Manager - a case of no smoke without fire I guess. I now have active complaints with National windscreens and my Insurance provider, the car has been out of use for about a month so far and I have stayed at home for two days - two whole days of my life written off. All because National Windscreens Northampton are evidently incapable of replacing a windscreen! How ironic!
February 12, 2026
Unprompted review
Reply from National Windscreens - Northampton
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you've faced with our Northampton fitting center and the multiple failed attempts to replace your windscreen. We'll investigate these issues, including the concerns about the branch manager, and take steps to improve our service. We value your feedback.
Did a great job!!
February 6, 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great experience
Great experience. The appointment was originally booked for the morning, bug as it was due to rain, the fitter rang to confirm if undercover space available. As it wasn't he offered a visit to the depot or an afternoon appointment somewhere undercover.
January 23, 2026
Reply from National Windscreens - Northampton
We're glad you enjoyed your experience. It's great to hear that the fitter was proactive in accommodating the weather conditions and offering alternative solutions to ensure your appointment could proceed smoothly. Thank you for your positive feedback.
When you need the job doing …….
As soon as I had finished the on line claim with my insurers National Windscreens took over and made the rest of the process easy to follow and quick to resolve.
The online process, the information and communication was really good and the welcome, work and pick up was excellent. Everything done as explained and in the time given.
Thank you to Neil and the team involved 😊
February 5, 2026
Reply from National Windscreens - Northampton
We appreciate you sharing your experience. We're happy to hear that we made the process easy and quick after your online claim. It's great to know you found the online process, information, communication, and service excellent. Thank you!
Perfect from start to finish
Perfect from start to finish, can’t fault at all, quick and easy
February 4, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so happy everything was perfect from start to finish, quick, and easy for you.
Excellent experience
A professional service that replaced the windscreen within the allocated timescale. I would highly recommend this company.
January 30, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you received professional service and a timely windscreen replacement. Thank you for recommending us!
Reply from National Windscreens - Northampton
We're happy to hear that our service was prompt, careful, and well-informed. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service & very quick
Very polite and great service , my car was ready very quickly too
January 21, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to hear that you found our service to be great and polite and that your car was ready quickly.
Brilliant service from start to finish
Brilliant service from start to finish. Staff could not be more attentive very impressed with this company
January 27, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're happy to hear that you received brilliant service from start to finish and that our staff were attentive.
Reply from National Windscreens - Northampton
We appreciate you sharing that our service was first class, prompt, professional, and of quality! We are so happy you had a positive experience.
Isn't it nice when...
Isn't it nice when people say what they'll do and do what they say. My BMW X5 50e is equipped with HUD and on my previous model, after having an windscreen exchange, I was left felt feeling like the HUD was never the same again. This time, I liaised with the National Windscreen team and they worked to get me genuine OEM Dealer Glass. They fitted it with a tidy job and took good care of my car. Happy days.
January 17, 2026
Reply from National Windscreens - Northampton
We're happy to hear that you had a positive experience! It's great to know that we met your expectations by providing genuine OEM dealer glass and a meticulous fitting service for your BMW X5 50e. We appreciate your feedback.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Northampton
We're happy to hear that your experience was quick and satisfactory. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Overall would recommend
On time, friendly, quick and straight forward. Would recommend.
January 10, 2026
Reply from National Windscreens - Northampton
We appreciate you sharing your experience! We're so glad to hear our service was on time, friendly, quick, and straightforward for you.
Great service from friendly Technician
Great service from friendly Technician. Quick job and excellent communication before and after.
January 10, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're happy to hear that you received great service from a friendly technician and appreciated the quick job and communication.
Good job
Ok, so the workshop were on the ball, managed to squeeze my car in on a busy day, all because the MOT is due, great effort. I was expecting.to be sat around for half of the day, was in and out in just over 2 hours, also great effort. 1 week later and the heated windscreen is still attached, works and rain sensor works, not something to be taken for granted with a certain other company. Happy with the service I have received.
January 8, 2026
Reply from National Windscreens - Northampton
We're happy to hear that we could accommodate your car on a busy day and complete the work quickly. It's great to know the heated windscreen and rain sensor are working well. Thank you for your positive feedback and for acknowledging our efforts!
Excellent service
Excellent service. And very user friendly system to use. John Spurge was excellent. Great job.
January 7, 2026
Reply from National Windscreens - Northampton
We appreciate you sharing! We're so glad to hear that you received excellent service and found our system user-friendly. Thank you for the positive feedback.
Simply professional in their customer service
The company was professional, positive, accommodating, polite & brilliant customer service
December 5, 2025
Reply from National Windscreens - Northampton
We appreciate you taking the time to share your experience. We're happy to learn that you received brilliant customer service and found our team positive and accommodating.
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