Great service, very polite company. Told me exactly how long it would take very efficient. Rang me when done and I would highly recommend very professional service.
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
Great service, phone call received around an hour before and a text a few mins before arrival. Friendly and professional fitters
Company replied
Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more
Company replied
Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
Company replied
Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
933 reviews
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Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Northampton
We appreciate your positive feedback regarding our professionalism and prompt delivery. We are glad to know we met your expectations.
Great service
Great service, phone call received around an hour before and a text a few mins before arrival. Friendly and professional fitters
September 1, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear that you received great service and that our communication regarding arrival times was helpful. It's wonderful to know our fitters were friendly and professional!
Great service
Great service, very polite company. Told me exactly how long it would take very efficient. Rang me when done and I would highly recommend very professional service.
August 30, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear that you received great service and found our company very polite! It's wonderful that we told you exactly how long it would take and were very efficient. We're glad we rang you when done and that you would highly recommend our professional service.
They done a great job and were prompt…
They done a great job and were prompt with the job.
August 29, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear that we did a great job and were prompt with the service. Thank you for your wonderful feedback!
Friendly welcome
Friendly welcome, Inspection of defect and explanation of process and timescale.
August 20, 2026
Reply from National Windscreens - Northampton
We're so pleased you received a friendly welcome and appreciated the clear explanation of the process and timescale for the inspection of the defect. Thank you for your wonderful feedback!
Replacement windscreen fitted…
Replacement windscreen fitted mis-aligned, so now my wipers are mis aligned and cant even lift the wiper to replace the blades, as it now hits the bonnet!! Did not notice at first until attempted to lift the wiper to wash the windscreen...very poor workmanship!
May 29, 2026
Reply from National Windscreens - Northampton
We are very sorry to hear about the issues you've experienced with your windscreen and wipers after the replacement. We understand your frustration with the misalignment and the difficulty it causes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Impressive in all respects
Impressive in all respects - service, staff, expertise, customer interaction and advice.
August 25, 2026
Unprompted review
Reply from National Windscreens - Northampton
We're so pleased to hear you had such a positive experience with our service and staff. It's great to know you appreciated our expertise and advice. Thank you for your wonderful feedback!
Poor service
First visit to have the screen replaced a bit of trim was broken, the branch (Northampton) replaced it straight away. Unfortunately the newly fitted screen had an issue around the camera area. This was fixed only to go wrong again the next day. New screen ordered and fitted, this had the same problem around the camera plus a crack/ chip in the top right hand corner. New screen ordered, on my appointment was told by the manager that the new screen ordered was delivered damaged so it could not be done. In total I had visited the branch 7 times totalling 140 miles, new trim and 3 replacements screens. At no time did the manager offer an apology but claimed a supplier issue and at one point said it was not his responsibly but procurement. He said to me that it’s not within his control as he only manages the branch! I did get rather angry and frustrated and told him he is National Windscreens and needs to act like a manager and be apologetic, own it and be the face of National Windscreens. I did say I wished I went to auto windscreens across the road but he said they will have the problem as they get their screens from him. Even at that point he was making excuses. Saying all that the assistant manager (Matt) did apologise on one of the visits which was great customer service from him. For me it became more of an issue with his inability to apologise rather than the constant visits, cost of fuel and the fact my car of 7 months old was pulled about with 3 screens being taken out and refitted.
July 30, 2026
Reply from National Windscreens - Northampton
We sincerely apologize for the incredibly frustrating and inconvenient experience you've had with multiple visits and screen replacements. We understand your frustration regarding the repeated issues, the significant travel involved, and the lack of apology from the manager. We are very sorry that the service you received did not meet your expectations.
Staff friendly and helpful and car back…
Staff friendly and helpful and car back in perfect condition
August 19, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear that our staff was friendly and helpful, and that your vehicle was returned in perfect condition. Thank you for your wonderful feedback!
Very friendly staff
Very friendly staff, amazingly fast service and peace of mind, once again from the Northampton branch.
August 10, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear you experienced friendly staff, amazingly fast service, and peace of mind from our Northampton branch once again. Thank you for your wonderful feedback!
Reply from National Windscreens - Northampton
We're so pleased you experienced helpful, quick service and are happy with the window. Thank you for your wonderful feedback!
Great service from start to finish
Great service from start to finish.
Polite, friendly and explained everything clearly.
Also very quick getting the job done.
really happy with the overall service of the team at Brackmills, thank you.
August 12, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear you received great service from start to finish! It's wonderful that our team was polite, friendly, and explained everything clearly, and that the job was done quickly. We appreciate your happiness with the overall service from the team at Brackmills!
Dropped my car 🚗 off at brackmills…
Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
August 17, 2026
Unprompted review
Reply from National Windscreens - Northampton
We're so glad to hear about your positive experience at our Brackmills fitting centre! We always aim for efficient and convenient service, and we appreciate you sharing your kind words.
Good ServiceThe guys where very professional quick…
The guys where very professional quick service
August 12, 2026
Reply from National Windscreens - Northampton
We are so pleased to hear that you found our team to be very professional and that you received quick service. We truly appreciate your positive feedback!
Reply from National Windscreens - Northampton
We're glad to hear your experience with our staff, timing, speed, and handover was positive. We appreciate your feedback.
Not happy as called to say the guy who…
Not happy as called to say the guy who did the first chip made another one and no one called me back
August 8, 2026
Reply from National Windscreens - Northampton
We apologize for the inconvenience and frustration this has caused. We regret that there was a further issue and that you did not receive a follow-up call. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Good communication and job well done
August 5, 2026
Reply from National Windscreens - Northampton
We are so pleased to hear that you experienced good communication and that we did a job well done. We truly appreciate your positive feedback!
Fast and efficient replacement of…
Fast and efficient replacement of damaged windscreen…good communication
July 29, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear that your damaged windscreen was replaced quickly and efficiently, and that you experienced good communication. Thank you for your wonderful feedback!
AM drop off becomes 3pm collect!
Currently sat at Northampton branch. Drop off booked for 0900 as attachments. Sat in Costa for 3.5 hours to call them and ask for an update to be told it would be 3pm. How on earth can someone get home from an industrial estate? What is the point of having an AM appointment if it is not ready til 3pm! Auto glass Northampton did mine in 2.5 hours before. Poor. Says allow up to 4 hours! That’s 1pm in my mind!
July 30, 2026
Unprompted review
Reply from National Windscreens - Northampton
We appreciate you sharing your experience regarding the extended wait time for your vehicle. We understand your frustration with the discrepancy between your booked appointment and the actual completion time. We are reviewing our scheduling and communication processes to prevent similar situations. Your feedback is invaluable as we work to improve our service.
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