National Windscreens - Northampton Reviews 

927
TrustScore 4.5 out of 5

4.5

Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB


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Rated 5 out of 5 stars

Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏

Company replied

Rated 5 out of 5 stars

Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more

Company replied

Rated 5 out of 5 stars

They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 min... See more

Company replied

Rated 5 out of 5 stars

I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free. I dropped the car off, they carrie... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Northampton

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom

  • 01604-930-197

4.5

Excellent

TrustScore 4.5 out of 5

927 reviews

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4.5

All reviews

(927)

22,745 reviews in the last 12 months

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Rated 4 out of 5 stars

When I first booked my car in I was…

When I first booked my car in I was told my insurance was invalid and I was to ring my insurance company. You could imagine the panic. It was a mistake and the service after that the service was great from drop off to pick up

June 16, 2026
National Windscreens - Northampton logo

Reply from National Windscreens - Northampton

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback. Thank you again.



Kind regards,

National Windscreens

Rated 1 out of 5 stars

This company dented the roof of my car…

This company dented the roof of my car and refuses to take responsibility; I do not recommend them.

June 15, 2026
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Reply from National Windscreens - Northampton

We are sorry to hear about the damage to your car. We take all feedback seriously .

Rated 5 out of 5 stars

They did exactly what they had said…

They did exactly what they had said needed doing in a smaller window of time then I was told which made the wit much less boring , around good guys

June 18, 2026
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Reply from National Windscreens - Northampton

We're so happy to hear we exceeded your expectations and delivered efficient service! Thank you for your kind words.

Rated 5 out of 5 stars

Had my windscreen replaced

Had my windscreen replaced, and the process went well. I dropped the car off for about six hours and picked it up once the work was done. The team kept me updated, and the final result was spot‑on. Really happy with the quality of the replacement.

June 10, 2026
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Reply from National Windscreens - Northampton

We're so pleased to hear your windscreen replacement went smoothly and that you're happy with the quality. Thank you for your kind words!

Rated 1 out of 5 stars

Reception wre unhelpful

Reception wre unhelpful. On enquiring roughly how long I was told it "would be hours". Fine, but one hour later I got a call to say it would be ready in 20 minutes. Great.
On opening the car I had to call them back out to hoover up the glass. They were apologetic and assured me a cover had been used but not effectivly? Spent 20 minutes finshing the hoovering when we got home

June 15, 2026
Unprompted review
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Reply from National Windscreens - Northampton

Thank you for sharing your experience. We are concerned to hear about the communication issues and the oversight with the car's cleanliness. We are reviewing our procedures to prevent this from happening again.

Rated 4 out of 5 stars

Excellent work

Excellent work, called to arrange early morning drop off and very helpful. A little late in finishing, but I was only waiting 30 mins.

June 11, 2026
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Reply from National Windscreens - Northampton

We appreciate your positive feedback! We're glad we could accommodate your early drop-off and apologize for the slight delay.

Rated 4 out of 5 stars

Job well done

Job well done, fitters excellent.

June 19, 2026
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Reply from National Windscreens - Northampton

We appreciate your kind words about our excellent fitters.

Rated 5 out of 5 stars

Engineer was on time

Engineer was on time, phoned ahead and took great care in replacing my window screen for my van

June 9, 2026
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Reply from National Windscreens - Northampton

We appreciate your positive feedback! We're so happy to learn our engineer was on time, called ahead, and took great care.

Rated 5 out of 5 stars

Service was great

Service was great, I dropped my car off first thing in the morning for a new windscreen. A few hours later had a call to say it was ready no problems. I also like to say the staff was friendly and helpful.

June 9, 2026
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Reply from National Windscreens - Northampton

We're so pleased to hear your new windscreen was ready quickly and without problems. We're also glad our staff were friendly and helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent from start to finish

From start to finish the the whole process was straightforward and the guys on the day were efficient, helpful and friendly

June 12, 2026
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Reply from National Windscreens - Northampton

We're so pleased you found the process straightforward and our team efficient, helpful, and friendly. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great friendly service

Great friendly service

June 6, 2026
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Reply from National Windscreens - Northampton

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Rated 5 out of 5 stars

Recommended

Prompt, rapid service, clean premises, helpful staff

June 10, 2026
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Reply from National Windscreens - Northampton

We're so pleased you received prompt service and found our staff helpful. Thank you!

Rated 5 out of 5 stars

Staff brilliant

Staff brilliant. Job completed properly.

June 4, 2026
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Reply from National Windscreens - Northampton

We're glad our staff was brilliant and the job was completed properly. Thank you for your positive feedback.

Rated 5 out of 5 stars

Very professional

This company is very professional they know what they’re doing and very, very helpful. They even put the new sticky pad on my dash cam for me. Thank you very much guys.

June 9, 2026
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Reply from National Windscreens - Northampton

We're so glad to hear you found our team professional and helpful! We appreciate you noticing our attention to detail.

Rated 5 out of 5 stars

Very welcoming

Very welcoming. Good at communication and fantastic service

June 3, 2026
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Reply from National Windscreens - Northampton

We are so pleased you found us welcoming and our service fantastic. Thank you!

Rated 5 out of 5 stars

The communication was great

The communication was great, I was reminded of the time and day the work was going to be done. I was given the option of cancelling if life situation changes.
On the day I went to the workshop I was welcomed by a member of staff who truly looked after me and went through the process of what work was going to be carried out. My waiting time was great and when the work was completed I received a call and I was informed about the things I was to be careful about during the 72 hours period.
Excellent service Excellent customer service Excellent communication skills Very easy booking process and easy to get hold of the staff on the phone.
Professionally done with Professionally trained staff.
Thank you so much for the work done.

June 1, 2026
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Reply from National Windscreens - Northampton

We are so pleased to hear about your excellent experience with us, from the clear communication and flexible options to the professional service you received. It is wonderful to know our staff made you feel welcome and thoroughly explained the process. We truly appreciate your kind words and thank you for your positive feedback.

Rated 5 out of 5 stars

Would definately return

They were honest, they worked faster than expected, friendly and funny. Welcoming.

June 1, 2026
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Reply from National Windscreens - Northampton

We're so pleased our team was honest, efficient, friendly, and welcoming. Thank you!

Rated 5 out of 5 stars

Very polite people offered me a mug of…

Very polite people offered me a mug of tea immediately I entered the waiting room area
Quick and efficient at replacing my windscreen.

June 6, 2026
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Reply from National Windscreens - Northampton

We appreciate your positive feedback! We're delighted our team was polite and efficient, and that you enjoyed your visit.

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