Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more
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Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
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They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 min... See more
Company replied
I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free. I dropped the car off, they carrie... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
927 reviews
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Cracked windscreen
Very easy to book my appointment and everything was handled very expertly and efficiently
February 16, 2026
Reply from National Windscreens - Northampton
We appreciate you taking the time to leave us feedback. We're so happy to learn that booking your appointment was easy and everything was handled expertly and efficiently.
Reply from National Windscreens - Northampton
We're glad you found booking easy and your experience efficient. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so glad that our service made the whole process easy and quick for you.
New windscreen
We were greeted in a friendly manor. Everything was explained and we left them to fix screen. On collection the screen looked lovely and everything was back working as it should be. A great job done.
February 19, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you were greeted in a friendly way, that everything was explained clearly, and that the screen looks lovely. We're glad everything is working as it should be.
Great service
Really pleased with the service I received. Easy to book and polite staff. Good job all round. Thank you.
February 18, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to learn that booking was easy, the staff were polite, and you were pleased with the service.
Kept me informed of arrival engineer…
Kept me informed of arrival engineer very professional and was done in around 15minutes. Can hardly see the chip from inside the car.
February 18, 2026
Reply from National Windscreens - Northampton
We're happy to hear that you were informed about the arrival time and that the work was completed quickly and professionally. We appreciate your positive feedback.
Reply from National Windscreens - Northampton
We're glad you had a seamless experience with our easy appointment process and quick updates, resulting in a perfectly done job. Thank you!
Reply from National Windscreens - Northampton
We're happy to hear that the replacement was quick and good. Thank you for your positive feedback!
No hassle and competent completion
Quick, efficient, no hassle and the complex calibration of all the safety sensors behind the mirror seems to have been faultless
February 17, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're happy to hear that our service was quick and efficient, with no hassle, and that the safety sensor calibration was faultless.
I recently had the windscreen on my…
I recently had the windscreen on my Freelander replaced by National Windscreens and was very impressed with the whole experience. The booking process was straightforward, communication was clear, and the technician arrived on time as arranged. The replacement was carried out efficiently and to a high standard, with everything left clean and tidy afterwards. Professional, hassle-free service from start to finish – I wouldn’t hesitate to use them again.
January 23, 2026
Reply from National Windscreens - Northampton
We're happy to hear you were impressed with the service for your Freelander's windscreen replacement. It's great to know the booking process was straightforward, the communication was clear, and the technician was punctual. We appreciate your feedback on the efficient and high-standard replacement. Thank you for your recommendation!
quick and easy
February 10, 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
highly recommend National Windscreen…
highly recommend National Windscreen for their efficient service. The entire process, from the easy online booking to the actual installation, was very smooth. I particularly appreciated the staff’s attention to detail; they clearly explained the post-installation care, noting that I shouldn't wash the vehicle for five days. A very positive experience overall.
February 9, 2026
Reply from National Windscreens - Northampton
We appreciate you recommending our efficient service. We're happy to hear that the online booking and installation process was smooth. It's great to know you appreciated the staff’s attention to detail regarding post-installation care.
Great staff and service
Great staff and service. Windscreen problem dealt with quickly and efficiently.
February 11, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're happy to hear that you received great service and that your windscreen problem was dealt with quickly and efficiently.
All around good experience polite &…
All around good experience polite & very helpful staff exactly what you want as a customer
February 10, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to learn that you had a good experience with our polite and helpful staff; that's exactly what we aim for.
Don’t use again
Had booked a home replacement but it didn’t as the manager was not happy about coming out as weather was unsettled. He said it would have to be rebooked if it rains at all.The man who fitted the glass was very good .
We lost 5 hours of time and they had time to do 2 more cars in my travel time.
February 10, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are sorry the replacement was not completed due to weather concerns. We're glad the installer was good. We'll review scheduling to minimize disruptions. Thank you for your time.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Northampton
We appreciate you sharing that you had a very good service done with no issues! We are so happy you were pleased with us.
Review
Despite delay in screen being delivered to centre the service was very good and helpful.
February 9, 2026
Reply from National Windscreens - Northampton
We're happy to hear that our service was helpful, despite the screen delivery delay. We appreciate your positive feedback and thank you for your time.
Fast, Hassle-Free Windscreen Replacement
I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free.
I dropped the car off, they carried out a brief inspection, took the keys, and that was it. A few hours later I received a call to say the job was done. No complications, no delays, no unexpected issues — just straightforward, professional service.
Really easy experience from start to finish. Would happily recommend.
January 30, 2026
Reply from National Windscreens - Northampton
We're happy to hear that your windscreen replacement was quick and hassle-free. We appreciate you highlighting our straightforward, professional service and are glad the experience was easy from start to finish. Thank you for your recommendation!
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