Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more
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They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 min... See more
Company replied
I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free. I dropped the car off, they carrie... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
927 reviews
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Swift and efficient
Being able to track the location of the technician was invaluable. He arrived early and completed the job swiftly. Technician customer focussed.
March 20, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to learn that tracking the technician's location was invaluable, that they arrived early and completed the job swiftly, and were customer-focused.
Helpful and efficient
March 19, 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Northampton
We appreciate you sharing that our team was helpful and provided excellent service! We are so happy you were pleased with us.
Very good service
March 14, 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easiest booking and fixing problem that…
Easiest booking and fixing problem that I have ever had with any car.
March 20, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are so happy to learn that booking and fixing your car problem was easy. Thank you for your time.
Five Star Service
Charlie at National Windscreens Northampton was exceptional and met my every need during this troubling time.
I would highly recommend National Windscreens to anyone.
March 20, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you received exceptional service and that your needs were met during a difficult time. We value your recommendation.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
The guys were all friendly and the job was done to a high standard in good time.
March 15, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're so happy to learn that our colleagues were friendly and completed the job to a high standard in good time.
Excellent first class service where we…
Excellent first class service where we felt that they put the customer first.
March 14, 2026
Reply from National Windscreens - Northampton
We're glad you felt valued and received excellent service. Thank you for your positive feedback; we appreciate you taking the time to share.
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We are so happy to learn that our staff were helpful, polite, and did an excellent job.
The technician John was superb great…
The technician John was superb great and timely job. The lads at the centre are very polite, experienced and explain everything well. They offer good time frames for the work. Very pleased.
February 28, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that the technician was great and timely and that the team was polite and explained everything well. We're glad you were very pleased.
Good service, quality job
Repaired a chip well, quickly and kept me up to date. Just what you need
March 3, 2026
Reply from National Windscreens - Northampton
We're happy to hear that the chip repair was done well and quickly, and that we kept you informed. Thank you for your positive feedback.
Fast efficient service and lane assist…
Fast efficient service and lane assist works better than ever now
February 28, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to hear you received fast, efficient service and that the lane assist is working well.
I have already done this
I have already done this. However the gentleman was very polite and curtious thank you
February 25, 2026
Reply from National Windscreens - Northampton
We appreciate you taking the time to share your feedback. We're happy to hear that the gentleman was polite and courteous during your interaction. Thank you!
Excellent service
February 28, 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Asked for am call if pos and all worked…
Asked for am call if pos and all worked out, very good job on windscreen repair.
February 28, 2026
Reply from National Windscreens - Northampton
We're happy to hear that the call request worked out and that you are pleased with the windscreen repair. Thank you for your positive feedback!
Brilliant and quick service!
February 27, 2026
Reply from National Windscreens - Northampton
We appreciate you sharing! We are so happy you were pleased with our brilliant and prompt service.
Very quick and efficient
February 24, 2026
Reply from National Windscreens - Northampton
We appreciate you sharing! We are so glad you were pleased with our prompt and effective service. Thank you for your feedback.
Not a great experience at all
Messed around by their technician, left work early, lost money and time, just to be told he's not coming anymore. Raised a complaint, been told they will look into it and get in touch, never heard a thing since. After they replaced the windscreen,on the 2nd appointment, the rain sensor works terrible.
February 6, 2026
Reply from National Windscreens - Northampton
We regret the missed appointment and communication issues. We're sorry the rain sensor isn't working well after the replacement. We'll investigate and work to improve our service.
Cracked windscreen
Very easy to book my appointment and everything was handled very expertly and efficiently
February 16, 2026
Reply from National Windscreens - Northampton
We appreciate you taking the time to leave us feedback. We're so happy to learn that booking your appointment was easy and everything was handled expertly and efficiently.
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