Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
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Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more
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They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 min... See more
Company replied
I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free. I dropped the car off, they carrie... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
927 reviews
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Great staff and service
Great staff and service, but a one week wait for an appointment to replace a windscreen isn’t ideal
April 21, 2026
Reply from National Windscreens - Northampton
We're happy to hear that you appreciated our staff and service. We regret the appointment wait time and we'll review our scheduling to improve.
Originally booked in for a Friday but…
Originally booked in for a Friday but got there and they had the wrong screen. So had to Go back get my car and rebook for the following week. Bit on an inconvenience as had to do a 30 mile round trip twice both days. Once they got the correct screen I couldn't fault the actual service by the technician
April 20, 2026
Reply from National Windscreens - Northampton
We appreciate you bringing this to our attention. We regret the error with the screen and the inconvenience caused by the repeat trips. We're glad the technician's service met your expectations once the correct screen was available.
Fast and efficient service
Fast and efficient service, team highlighted a problem with my number plate as the sun/heat was compromising the double sided adhesive tape and it was in danger of failure
April 24, 2026
Reply from National Windscreens - Northampton
We're happy to hear that you received fast and efficient service! We appreciate you highlighting our team's attention to detail regarding the number plate issue. Thank you for your positive feedback.
Polite and no issues
The gentleman was polite, had no issues with the small crack in the screen, once completed drop the keys back to me, explained about the crack what he had done and anything required after.
April 23, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that the repair person was polite and explained the repair process clearly, including aftercare. Thank you!
We got there in the end
Booking was easy but availability wasn’t great. It was initially two weeks for fitting, which increased to three when the first screen was apparently broken on receipt at the depot. Once a second date was secured the service was very good with great communication. No post fitting issues.
April 23, 2026
Reply from National Windscreens - Northampton
We appreciate you bringing this to our attention. We're happy the booking process was easy and the service and communication were great after the fitting. We regret the delay due to the initial screen issue.
Reply from National Windscreens - Northampton
We appreciate you sharing that our team was speedy and professional! We are so happy you were pleased with us.
Staff and quick service.
April 17, 2026
Reply from National Windscreens - Northampton
We appreciate you sharing that our service was quick and our staff was great! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our customer service was quick, efficient, and good! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our team is professional, quick, and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our team was polite and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Completed the works super fast
Completed the works super fast, and super helpful information by staff regarding the area as I waited at around for it to be completed
April 13, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're so happy to learn that the work was completed quickly and that the staff provided helpful information while you waited.
Excellent service
We were met by pleasant man,booked in ,were told approx how long,showed were to get coffee and he would ring when ready,sure enough rang slightly earlier than said ,explained not wash windscreen for so long and we were on our way , couldn't ask for better.
April 17, 2026
Reply from National Windscreens - Northampton
We're happy to hear that you had such a positive experience! It's great to know the service provided met your expectations and that you were informed throughout the process. Thank you for your feedback!
After a poor start……,,
After a poor start where according to the technician it was Aviva’s policy not to repair the very tiny mark that was in front of the driver but did not impair the vision in anyway whatsoever. This was disappointing as both Aviva and National Windscreens had been given full details of the damage including location and photos were supplied. I had to stay at home for a whole morning waiting for the technician who took one look and promptly left giving the reasons above. Following several lengthy phone calls to both Aviva and National Windscreens I got nowhere as neither were aware of the policy as stated by the technician and was on the verge of going elsewhere when I phoned Northampton National Windscreens and spoke to the manager who agreed to send the same technician back to me. So after much time wasted and lengthy phone calls the minute repair was completed even though it did take most of my day in the end.
April 16, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and regret the initial difficulty you experienced regarding the repair. We're sorry for the inconvenience and wasted time caused by the technician's initial assessment and the confusion surrounding the policy. We're glad the issue was eventually resolved. We will review this internally to improve our service.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Didn't check delivery
Original appointment was originally cancelled. On arrival for the rescheduled appointment for 0830. I was informed that the windscreen has been damaged during delivery. Replacement was due between 1130 and 1330. Finally left at about 1430. Also the screen that was replaced was not like for like.
April 14, 2026
Reply from National Windscreens - Northampton
We regret that your original appointment was cancelled and that the replacement screen was not like for like. We'll review what happened with your rescheduled appointment and the delivery damage. Please contact us at control@nationalwindscreens.co.uk regarding the windscreen not being like for like so we can look into this.
Reply from National Windscreens - Northampton
We appreciate you sharing that you were happy with the quality of our work and the time in which it was completed!
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Done in a reasonable time when took car…
Done in a reasonable time when took car in and there was no issue withe Windsor after the work was done.
April 7, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're happy to learn that the work was completed in a reasonable time and that there were no issues afterward.
Excellent quality service outstanding…
Excellent quality service outstanding customer interaction informative narration throughout very helpful friendly service.
April 10, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're so happy to learn that you received excellent quality service, helpful friendly service, and informative interaction.
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