Dropped my car 🚗 off at brackmills (8am) fitting centre & the guys were waiting for me 👍👀🚗 straight into fitting bay whilst I nipped into costa coffee ☕️ & all done by 10am brilliant 👏
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still hap... See more
Company replied
They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 min... See more
Company replied
I recently had the windscreen replaced on my Mercedes CLA220d Shooting Brake by National Windscreens and the whole process was quick and completely hassle-free. I dropped the car off, they carrie... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
927 reviews
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Kept informed job completed well
May 14, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are glad you were pleased.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service technician
Great service technician, was very helpful in communicating the issue with the glass error & helped resolving the challenge to get it sorted
May 13, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to learn our service technician was helpful in communicating and resolving the issue.
Helpfulness
Helpfulness, friendliness, patience despite a few 'hiccups' not of their making. Very happy with the work and you would have my recommendations.
Geraldine Coates
May 18, 2026
Reply from National Windscreens - Northampton
We're so happy to hear you're pleased with our work and appreciate your kind words about our team's helpfulness and patience. Thank you for your recommendation!
Excellent service and quick repair
Excellent service and quick repair. Would definitely use again
May 18, 2026
Reply from National Windscreens - Northampton
We're so pleased you found our service excellent and our repair quick! We appreciate your feedback.
Excellent experience
I found the staff at the Northampton branch very knowledgeable ,friendly and helpful. They kept me informed and updated at all times and made the whole experience very good from start to finish.
Thank you all very much.
May 14, 2026
Reply from National Windscreens - Northampton
We appreciate your wonderful feedback. We're happy to hear our team was knowledgeable, friendly, and helpful, keeping you informed throughout. We're glad you had a very good experience.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Northampton
We appreciate your kind words about our work and service. We are so glad you were pleased!
Reply from National Windscreens - Northampton
We're so pleased you received prompt and good service. We appreciate your kind words!
Reply from National Windscreens - Northampton
We appreciate your kind words about our friendly service. We're happy you were pleased!
Reply from National Windscreens - Northampton
We appreciate you sharing your positive experience!
Excellent repair
Easy to book and the engineer did a first class repair on my cracked windscreen. You can barely see where the ‘star’ crack was.
May 7, 2026
Reply from National Windscreens - Northampton
We're happy to hear that booking was easy and that the repair was first class. It's great to know that you're pleased with the result. Thanks for your feedback.
All round great experience.
April 22, 2026
Reply from National Windscreens - Northampton
We are happy you had a great experience. We appreciate your positive feedback and thank you for sharing.
Reply from National Windscreens - Northampton
We appreciate you sharing that our staff was friendly and quick! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our service was simple, quick, and polite! We are so happy you were pleased with us.
Canceled twice
Canceled twice, due to damaged stock, only told in the morning of the fitting date ,the lads were fine once they had the kit
April 24, 2026
Reply from National Windscreens - Northampton
We regret the cancellations and the late notice. We'll investigate the stock issues to prevent this from happening again. We appreciate your patience.
Reply from National Windscreens - Northampton
We're happy to hear that you had a great experience with our prompt service. Thank you for your feedback; it is greatly appreciated!
Replacement windscreen
Replacement windscreen was completed in two hours even though I was advised it could take up to four hours. Well done for a speedy service.
One star marked down because I discovered after leaving the shop, that the driver side wiper blade had been damaged by the broken windscreen and was not clearing water properly. I feel this could have been checked after the new windscreen was tested and I would have happily paid for a replacement wiper blade which was available in the shop.
April 22, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are glad the replacement was speedy. We're sorry the wiper blade was damaged and not checked post-replacement. We'll review our processes to prevent this oversight in the future. Thank you for bringing this to our attention.
Reply from National Windscreens - Northampton
We appreciate you sharing that our staff was polite and helpful on the phone, and our service was good! We are so happy you were pleased with us.
Excellent service
Easy to book, arrived on time. Technician was friendly helpful & efficient.
April 13, 2026
Reply from National Windscreens - Northampton
We're so glad booking was easy, the technician arrived on time, and was friendly and efficient! Thank you for your positive feedback.
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