Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... See more
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... See more
Company replied
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... See more
Company replied
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
959 reviews
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Service was great
Service was great, I dropped my car off first thing in the morning for a new windscreen. A few hours later had a call to say it was ready no problems. I also like to say the staff was friendly and helpful.
June 9, 2026
Reply from National Windscreens - Northampton
We're so pleased to hear your new windscreen was ready quickly and without problems. We're also glad our staff were friendly and helpful. Thank you for your positive feedback!
Excellent from start to finish
From start to finish the the whole process was straightforward and the guys on the day were efficient, helpful and friendly
June 12, 2026
Reply from National Windscreens - Northampton
We're so pleased you found the process straightforward and our team efficient, helpful, and friendly. Thank you for your wonderful feedback!
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Northampton
We're so pleased you received prompt service and found our staff helpful. Thank you!
Reply from National Windscreens - Northampton
We're glad our staff was brilliant and the job was completed properly. Thank you for your positive feedback.
The staff was good but the job not good…
The staff was good but the job not good the they all plastic without putting in place
June 4, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are sorry the job wasn't to your satisfaction. We'll review this.
Very professional
This company is very professional they know what they’re doing and very, very helpful. They even put the new sticky pad on my dash cam for me. Thank you very much guys.
June 9, 2026
Reply from National Windscreens - Northampton
We're so glad to hear you found our team professional and helpful! We appreciate you noticing our attention to detail.
Reply from National Windscreens - Northampton
We are so pleased you found us welcoming and our service fantastic. Thank you!
The communication was great
The communication was great, I was reminded of the time and day the work was going to be done. I was given the option of cancelling if life situation changes.
On the day I went to the workshop I was welcomed by a member of staff who truly looked after me and went through the process of what work was going to be carried out. My waiting time was great and when the work was completed I received a call and I was informed about the things I was to be careful about during the 72 hours period.
Excellent service Excellent customer service Excellent communication skills Very easy booking process and easy to get hold of the staff on the phone.
Professionally done with Professionally trained staff.
Thank you so much for the work done.
June 1, 2026
Reply from National Windscreens - Northampton
We are so pleased to hear about your excellent experience with us, from the clear communication and flexible options to the professional service you received. It is wonderful to know our staff made you feel welcome and thoroughly explained the process. We truly appreciate your kind words and thank you for your positive feedback.
Great staff and service!
June 6, 2026
Reply from National Windscreens - Northampton
We appreciate your kind words about our team and service. We are glad you were satisfied.
Would definately return
They were honest, they worked faster than expected, friendly and funny. Welcoming.
June 1, 2026
Reply from National Windscreens - Northampton
We're so pleased our team was honest, efficient, friendly, and welcoming. Thank you!
Very polite people offered me a mug of…
Very polite people offered me a mug of tea immediately I entered the waiting room area
Quick and efficient at replacing my windscreen.
June 6, 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're delighted our team was polite and efficient, and that you enjoyed your visit.
Good welcome made a tea job started and…
Good welcome made a tea job started and finished on time ⏲️ 😊
June 6, 2026
Reply from National Windscreens - Northampton
We are so glad to hear you had such a positive experience with us! Thank you for your kind words.
Friendly and efficient 😊
June 5, 2026
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Northampton
Thank you for your positive feedback!
Thoroughly recommended
Fast booking, friendly efficient staff, texted and phoned when ready, thoroughly recommended.
June 2, 2026
Reply from National Windscreens - Northampton
We're so pleased you found our booking fast, our staff friendly and efficient, and appreciated our communication. Thank you!
Reply from National Windscreens - Northampton
Thank you for your positive feedback!
Reply from National Windscreens - Northampton
We're glad you received good service and timely updates. Thank you!
Very friendly staff
Very friendly staff , really long wait booked in at 12 -12:30 arrived at 11 said I was there, started fitting my screen at 3:30
May 29, 2026
Reply from National Windscreens - Northampton
We appreciate your feedback. We are concerned about the long wait you experienced and are reviewing our scheduling to prevent such delays.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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