My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Really easy booking process, was seen ahead of the appointment time and the job was finished in half the quoted time, all done with a smile on the teams faces.
Company replied
Company details
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My camera falling off windscreen as…
My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
October 17, 2026
Reply from National Windscreens - Norwich
We are very sorry to hear that your camera fell off shortly after your appointment because the adhesive was not properly replaced. Please contact us with your vehicle details so we can look into this.
Reply from National Windscreens - Norwich
We are glad you enjoyed your convenient home replacement and top quality care.
Reply from National Windscreens - Norwich
We are so glad to hear that everything was completed promptly and with great professionalism. Thank you very much for taking the time to share your positive feedback with us!
Windscreen replaced as booked
Windscreen replaced in the time specified and the car kept clean throughout
October 9, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that your windscreen replacement was completed within the promised timeframe and that your vehicle was kept spotless throughout the process. Thank you very much for taking the time to share your wonderful feedback with us!
Just leave plenty of time allowance…
They did a great job at doing the screen, and to be fair it does say to allow max 4 hours on the email. However, when I dropped the car off I was told it would only take a couple of hours that day… and it took 4 and a half hours. To which I followed up and called, the admin team said it’s nearly done, which it wasn’t. I was completely stuck and waiting to go to work. It’ll just be great if false promises aren’t made.
October 8, 2026
Reply from National Windscreens - Norwich
We are pleased that you were happy with the quality of the screen fitting, but we are truly sorry for the extended wait time and the inaccurate updates regarding your vehicle. We understand how frustrating it is to be delayed when you have commitments like work, and we sincerely apologize for the broken expectations. Your feedback is being taken seriously, and we are addressing this with our team to ensure our time estimates and customer communications are far more reliable in the future.
It was quickly done faster than expected
It was quickly done, given advice on what not to do for a couple of days. And it didn't leak in pouring rain in the Peak district .
October 5, 2026
Reply from National Windscreens - Norwich
Thank you for the fantastic review. We are glad to hear that our service was prompt, the aftercare advice was helpful, and your repair held up perfectly during the heavy rainstorm.
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Norwich
We are so pleased to hear that you received such supportive assistance and great service from our team. Thank you very much for taking the time to share your wonderful feedback with us!
Booking an appointment was very easy
Booking an appointment was very easy. I dropped the car off and could carry on with my day. The car was ready on time. It was all very easy. Thank you.
September 30, 2026
Reply from National Windscreens - Norwich
We are so pleased to hear that your experience with us was smooth and hassle-free from beginning to end! It is wonderful to know that setting up your appointment was simple, allowing you to drop off your vehicle and go about your day with full confidence that it would be ready on time. Thank you for sharing your positive feedback.
Repair was completed in the time given…
Repair was completed in the time given and a great job replacing screen from booking my car in and the fitting
October 6, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that your glass replacement went smoothly from the initial booking all the way through to the fitting. It is wonderful to know that the work was finished right on schedule. Thank you for taking the time to share your fantastic feedback!
Prompt arrival
Prompt arrival, friendly informative technician. Helped to instigate an excess refund that was taken by mistake.
October 3, 2026
Reply from National Windscreens - Norwich
We are so glad to hear our technician arrived promptly and provided such friendly, helpful service. Thank you for taking the time to share your positive experience with us!
Great service
Really easy booking process, was seen ahead of the appointment time and the job was finished in half the quoted time, all done with a smile on the teams faces.
October 3, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that your booking experience was smooth and that you were seen ahead of schedule! It's wonderful that the job was completed so quickly and that our team took great care of you with a friendly smile.
Well done Scott
Well done Scott. An excellent replacement job on my Volvo front windscreen. Thank you
October 6, 2026
Unprompted review
Reply from National Windscreens - Norwich
We're so pleased to hear that your vehicle's front glass replacement was completed so well. Thank you for taking the time to share your wonderful feedback with us!
National's Norwich based technician…
National's Norwich based technician (Ryan) was prompt, friendly and professional. My XKR looks so much better now! Great service all round.
Would not hesitate to recommend.
October 5, 2026
Unprompted review
Reply from National Windscreens - Norwich
We're so pleased to hear that your experience with our team was prompt, friendly, and professional! It's wonderful that you are so happy with how your vehicle is looking and that you received great service all round. We truly appreciate your high recommendation!
Everything brilliant and quick with…
Everything brilliant and quick with great staff!
September 25, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that your experience was fantastic, prompt, and that our team provided such wonderful service. Thank you for your amazing feedback!
Excellent service from Reece
Excellent service. Reece was very competent, explained the process and fixed the problem.
September 25, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that our team member was competent, explained the process, and fixed the problem. Thank you for your wonderful feedback!
Good communication & easy to get an…
Good communication & easy to get an appointment.
September 19, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that you experienced good communication and found it easy to get an appointment. Thank you for your wonderful feedback!
Reply from National Windscreens - Norwich
We are so pleased to hear that you couldn't fault any of our service. We truly appreciate your positive feedback and kind words!
The lad that came to wellingborough and…
The lad that came to wellingborough and fixed my windscreen is to be highly commended. Very polite & did a brilliant job very quickly. He is a credit to your company. I would certainly recommend you.i
September 15, 2026
Unprompted review
Reply from National Windscreens - Norwich
We're so pleased to hear that our technician in Wellingborough is to be highly commended! It's wonderful that they were very polite and did a brilliant job quickly. We truly appreciate you recommending us.
Very professional company
Very professional company,
Polite in every way,
Top job, happy with booking on line so easy.
September 11, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that you found our company professional and polite. It's wonderful to know you were happy with the top job and found booking online so easy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.