I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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See what reviewers are saying
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more
Company replied
Polite staff Coffee and water available and pleasant waiting area An electric fan would be very beneficial as extremely hot in the waiting room
Company replied
Company details
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.6
Excellent
1K reviews
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Windscreen replaced in double quick…
Windscreen replaced in double quick time. Nothing but praise for the technician
July 4, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear your windscreen was replaced in double quick time and that you have nothing but praise for our technician. Thank you for your wonderful feedback!
Quick friendly service.
July 6, 2026
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Norwich
We're so glad to hear our fitters exceeded your expectations. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Norwich
We're so pleased to hear you experienced friendly, quick, and clean service. Thank you for your kind words; we truly appreciate them.
Very friendly and helpful and great…
Very friendly and helpful and great service thank you!
July 1, 2026
Reply from National Windscreens - Norwich
We're so pleased you found our service friendly, helpful, and great. Thank you for sharing your positive experience with us!
windscreen was replaced within a few…
windscreen was replaced within a few hours. Friendly and helpful staff. Thank you!
June 25, 2026
Reply from National Windscreens - Norwich
We're so pleased your windscreen was replaced quickly and that our staff were friendly and helpful. Thank you for your kind feedback!
Reply from National Windscreens - Norwich
We're so pleased to hear that everything worked well for you and that you experienced no issues. Thank you for your positive feedback!
A**** great comunication and smooth…
A**** great comunication and smooth transaction, also very good job, Thank you
June 30, 2026
Reply from National Windscreens - Norwich
We're so pleased you experienced great communication, a smooth transaction, and a very good job. Thank you for your kind words!
Job completed with minimum fuss
Job completed at the time expected with minimum fuss.
Great service.
June 29, 2026
Reply from National Windscreens - Norwich
We're so pleased the job was completed on time with minimum fuss. Thank you for highlighting our great service!
Reply from National Windscreens - Norwich
We're so pleased to hear that everyone at our Norwich site was friendly. Thank you for sharing your positive experience with us!
Excellent repair and service
Was kept updated with time of arrival for a home repair job. Technician that attended was knowledgeable, answered all my questions and completed a very good repair of the windscreen.
June 19, 2026
Reply from National Windscreens - Norwich
We're so pleased you were kept updated on our arrival time. It's wonderful to hear our technician was knowledgeable, answered your questions, and completed a very good repair. Thank you for your positive feedback!
Fitter turned up on time
Fitter turned up on time , was kept informed how long he would be. Fitter was professional and polite . Very happy with service .
June 22, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear our fitter arrived on time and kept you informed. It's wonderful that you found them professional and polite. Thank you for your very happy feedback!
Very efficient and staff were great
Very efficient and staff were great. The seating area with WiFi and coffee was very handy to work in while waiting.
June 26, 2026
Reply from National Windscreens - Norwich
We're so pleased you found our service efficient and our staff great. It's wonderful to hear our seating area with WiFi and coffee was handy for you. Thank you for your kind feedback!
Kept me and my daughter up to date on…
Kept me and my daughter up to date on arrival time. A very friendly professional chap did a great job fixing my chip whereas I’d been quoted by another company for a replacement screen as they said the chip couldn’t be patched. So all in all great service.
June 18, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear about your positive experience with us. We're glad our team member kept you informed and provided excellent service, especially in fixing a chip another company deemed unrepairable. Thank you for sharing your feedback!
Good Experience
My experience was good with National windscreens although they wanted to sort my screen outside of the times agreed, this was swiftly resolved and fixed to my satisfaction
June 22, 2026
Reply from National Windscreens - Norwich
We're glad to hear your experience was good and issues with scheduling were swiftly resolved to your satisfaction. Thank you for your feedback!
Excellent
The Staff/Technicians!
I work in the Service Industry and they were absolutely Brilliant!
Kept me up to date and very tentative.
Please pass this on to the Team as they definitely deserve recognition for the service they provided to me.
June 20, 2026
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Got there in the end
Got there in the end! Apart from one rude employee, my windscreen was replaced with ease. An employee attended especially to fit my windscreen. Thankyou.
Although I consider my insurance company could have found a closer one than this, or Autoscreens.
My closest was less than 3 miles away, Autoglass.
It took me 2.25 HOURS to drive to National windscreens whereby it could have been 15 minutes absolute maximum. Autoscreens was less than 100 meters away therefore the same timescale for me to drive. Just as well I could see through the screen to drive! 2.25 hours!!!
June 19, 2026
Reply from National Windscreens - Norwich
We appreciate you sharing your experience. We are glad we could replace your windscreen efficiently. We regret the inconvenience caused by the travel distance and the interaction with one of our employees. We are reviewing our processes to improve customer convenience and service.
Everything done well and on time
June 19, 2026
Reply from National Windscreens - Norwich
We are pleased you experienced excellent and timely service. Thank you for your feedback.
Reply from National Windscreens - Norwich
We are glad to hear that you found our service efficient. Thank you for your feedback.
Excellent service from National…
Excellent service from National Windscreens- The fitter turned up on time. Everything was explained in detail about the procedure. He did a first class job. I would definitely recommend them.
June 3, 2026
Reply from National Windscreens - Norwich
We're delighted to hear you received excellent service. We appreciate you noting the punctuality and detailed explanation. Thank you for your recommendation!
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