I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more
Company replied
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Polite staff Coffee and water available and pleasant waiting area An electric fan would be very beneficial as extremely hot in the waiting room
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
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Fast and efficient with excellent communications and a really helpful technician

Reply from National Windscreens - Norwich

Reply from National Windscreens - Norwich
good communication through out and when engineer turned up he was very pleasant and done a great job

Reply from National Windscreens - Norwich
Efficient service , it was fitted on a Saturday which worked well for myself.

Reply from National Windscreens - Norwich
Quick service. Let me know that a slot had become free sooner than original booking. Very friendly.

Reply from National Windscreens - Norwich

Reply from National Windscreens - Norwich

Reply from National Windscreens - Norwich

Reply from National Windscreens - Norwich
Really good efficient service, met on arrival told likely timeframe and was advised when job complete
Really pleased with whole job thank you

Reply from National Windscreens - Norwich

Reply from National Windscreens - Norwich
Phoned insurance re stone chip on windscreen and I was given an appointment date the chip was in the wrong place to repair I was worried as my screen is heated. This did not appear to be an issue and one was ordered in. It was fitted within an hour whilst I waited.
Staff at site were helpful
Thank you

Reply from National Windscreens - Norwich
Swift, efficient, professional service. Stuart at National Windscreens Norwich could not have been more helpful. Highly recommended.

Reply from National Windscreens - Norwich
Everything went well, the fitter kept me informed and made an excellent job, thank you.

Reply from National Windscreens - Norwich

Reply from National Windscreens - Norwich
Did a good job but first time I attended the replacement screen was cracked so had to return at a later date. Job went well 2nd time

Reply from National Windscreens - Norwich
The rubber seal was damaged when replacing my windscreen, I was told someone would be in touch and come to my house to replace it.
I have not heard from them!

Reply from National Windscreens - Norwich
My screen should have been fitted at home, but because of rain, I had to take my car to your depot, a 60 mile round trip, to get my windscreen fixed. Otherwise it would be a two week wait I was told by your operative. Perhaps you should carry waterproof covering, gazebo etc.
There was a stain on the drivers seat which I had to remove myself.
Otherwise a timely fit.

Reply from National Windscreens - Norwich
Very happy with my new windscreen fitted by National windscreens. Very polite staff and was greeted upon arrival. Fixed Very quickly and left no mess afterwards. Coffee and seating was lovely in the waiting area.

Reply from National Windscreens - Norwich
Thanks it was super convenient and quick service. Being able to get the appointment the same week was massive. Only downside was I was quoted £60 cheaper at one other place.

Reply from National Windscreens - Norwich
For the 3rd time using this company they messed up the windscreen replacement.
This time they didn’t align the wipers back to their home position leading to them colliding and snapping one off.
Didn’t answer the phone/ emails or their “live chatbot” for 3 days.
When they did they offered an appointment 8 days later to fix.
Can’t really drive a car without wipers when it’s been pissing down all week. So I’m now another £50 out of pocket to buy the wiper arm removal tool and a new set of wipers.
Joke of a company. Have written to insurance company and will refuse to let them bodge my car again if I need work.
Clowns

Reply from National Windscreens - Norwich
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