National Windscreens - Norwich Reviews 

1,143
TrustScore 4.5 out of 5

4.6

41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB


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Rated 5 out of 5 stars

I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more

Company replied

Rated 3 out of 5 stars

Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more

Company replied

Rated 5 out of 5 stars

The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more

Company replied

Rated 5 out of 5 stars

Polite staff Coffee and water available and pleasant waiting area An electric fan would be very beneficial as extremely hot in the waiting room

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Norwich

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • 41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom

  • 01603-905-130

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,143)

22,898 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and efficient with excellent…

Fast and efficient with excellent communications and a really helpful technician

June 11, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're pleased you found our service fast, efficient, with excellent communication and a helpful technician. Thank you!

Rated 5 out of 5 stars

Prompt ,efficient

Prompt ,efficient , quality repair, cheers !

June 6, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're glad you had a quality repair. Thank you for your feedback!

Rated 5 out of 5 stars

good communication through out and when…

good communication through out and when engineer turned up he was very pleasant and done a great job

June 16, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're so pleased you experienced good communication and that our engineer was pleasant and did a great job! Thank you.

Rated 5 out of 5 stars

Efficient service

Efficient service , it was fitted on a Saturday which worked well for myself.

June 13, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're pleased our efficient service and Saturday fitting worked well for you. Thank you!

Rated 5 out of 5 stars

Friendly, quick, communicative

Quick service. Let me know that a slot had become free sooner than original booking. Very friendly.

June 9, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We appreciate your positive feedback! We're so happy to hear that our service was quick and friendly.

Rated 5 out of 5 stars

Well satisfied

Professional and courteous service, finished on time without issue.

June 10, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're so pleased our service was professional, courteous, and finished on time without issue. Thank you!

Rated 5 out of 5 stars

Really good efficient service

Really good efficient service, met on arrival told likely timeframe and was advised when job complete
Really pleased with whole job thank you

June 11, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're so pleased you experienced efficient service and were kept informed. Thank you for your positive feedback!

Rated 5 out of 5 stars

New windscreen for my mini

Phoned insurance re stone chip on windscreen and I was given an appointment date the chip was in the wrong place to repair I was worried as my screen is heated. This did not appear to be an issue and one was ordered in. It was fitted within an hour whilst I waited.
Staff at site were helpful
Thank you

June 4, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're so glad to hear we could quickly resolve your windscreen issue, especially with it being heated. Our team appreciates your kind words about their helpfulness. Thank you for your positive feedback!

Rated 5 out of 5 stars

Fantastic service

Swift, efficient, professional service. Stuart at National Windscreens Norwich could not have been more helpful. Highly recommended.

June 9, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We appreciate your positive feedback. We're glad to hear you received swift, efficient, and professional service. Thank you for your recommendation.

Rated 5 out of 5 stars

Everything went well

Everything went well, the fitter kept me informed and made an excellent job, thank you.

June 3, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're so pleased everything went well and our fitter kept you informed, doing an excellent job. Thank you!

Rated 5 out of 5 stars

Excellent

Great staff, excellent service. Easy to book in.

June 3, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're glad you found our staff great and service excellent. Thank you!

Rated 4 out of 5 stars

Did a good job but first time I…

Did a good job but first time I attended the replacement screen was cracked so had to return at a later date. Job went well 2nd time

June 3, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We appreciate your feedback and regret the initial inconvenience. We're glad the repair was successful on your second visit.

Rated 2 out of 5 stars

Disappointing Experience

The rubber seal was damaged when replacing my windscreen, I was told someone would be in touch and come to my house to replace it.
I have not heard from them!

May 30, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're sorry to hear about the issue with your windscreen seal and the lack of follow-up. We are looking into this immediately.

Rated 3 out of 5 stars

Windscreen fitting

My screen should have been fitted at home, but because of rain, I had to take my car to your depot, a 60 mile round trip, to get my windscreen fixed. Otherwise it would be a two week wait I was told by your operative. Perhaps you should carry waterproof covering, gazebo etc.
There was a stain on the drivers seat which I had to remove myself.
Otherwise a timely fit.

June 3, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We appreciate you sharing your experience. We are sorry the rain prevented your home fitting and for the inconvenience of the long drive. We are also concerned about the stain on your seat. We are reviewing our procedures to prevent similar issues.

Rated 5 out of 5 stars

Very happy with my new windscreen…

Very happy with my new windscreen fitted by National windscreens. Very polite staff and was greeted upon arrival. Fixed Very quickly and left no mess afterwards. Coffee and seating was lovely in the waiting area.

May 30, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We appreciate your positive feedback. We're happy to hear our staff was polite and that your windscreen was fixed quickly and cleanly. We're glad you enjoyed our waiting area.

Rated 4 out of 5 stars

Thanks it was super convenient and…

Thanks it was super convenient and quick service. Being able to get the appointment the same week was massive. Only downside was I was quoted £60 cheaper at one other place.

June 4, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We're glad you found our service convenient and quick, and that we could accommodate you so promptly. We appreciate your feedback on pricing.

Rated 1 out of 5 stars

Beyond useless…

For the 3rd time using this company they messed up the windscreen replacement.

This time they didn’t align the wipers back to their home position leading to them colliding and snapping one off.

Didn’t answer the phone/ emails or their “live chatbot” for 3 days.
When they did they offered an appointment 8 days later to fix.

Can’t really drive a car without wipers when it’s been pissing down all week. So I’m now another £50 out of pocket to buy the wiper arm removal tool and a new set of wipers.
Joke of a company. Have written to insurance company and will refuse to let them bodge my car again if I need work.
Clowns

May 29, 2026
National Windscreens - Norwich logo

Reply from National Windscreens - Norwich

We are truly sorry to hear about the repeated issues with your windscreen replacement, especially the wiper misalignment and subsequent damage. We regret the difficulty you experienced reaching us and the inconvenience this caused. We are reviewing our processes to prevent such occurrences.

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