My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Really easy booking process, was seen ahead of the appointment time and the job was finished in half the quoted time, all done with a smile on the teams faces.
Company replied
Company details
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.7
Excellent
1K reviews
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The repair was seamless
September 3, 2026
Reply from National Windscreens - Norwich
We are so pleased to hear that your repair experience was seamless. We truly appreciate your positive feedback and kind words!
Easy to arrange and they contacted me…
Easy to arrange and they contacted me when finished and ready to collect
September 3, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that arranging your service was easy and that we contacted you promptly when it was ready for collection. Thank you for your wonderful feedback!
Good communication and service levels…
Good communication and service levels very good
August 27, 2026
Reply from National Windscreens - Norwich
We are so pleased to hear that you experienced good communication and very good service levels. Thank you for your wonderful feedback!
Completed on time with great care and…
Completed on time with great care and attention
Very pleased with finish as you wouldn't believe it had a new screen fitted
August 29, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that the work was completed on time with great care and attention. It's wonderful that you're very pleased with the finish and that it looks like a new screen was never fitted!
The engineer arrived on time was…
The engineer arrived on time was friendly and did the job very well. The booking was very easy. Just phoned and they booked the appointment
August 25, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that your booking was easy and that our engineer arrived on time. It's wonderful to know they were friendly and did the job very well!
Reply from National Windscreens - Norwich
We're so pleased to hear that you experienced great communication and found our service to be professional and efficient. Thank you for your wonderful feedback!
Quick to come out and repair
Quick to come out and repair. The person who done it was nice and polite
August 21, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that we were quick to come out and repair, and that the person who completed the work was nice and polite. Thank you for your wonderful feedback!
Polite staff
Polite staff
Coffee and water available and pleasant waiting area
An electric fan would be very beneficial as extremely hot in the waiting room
August 14, 2026
Reply from National Windscreens - Norwich
We appreciate your kind words about our staff and waiting area. We understand your concern about the heat and will certainly consider adding an electric fan for everyone's comfort.
A good job on fitting new windscreen to…
A good job on fitting new windscreen to my Ford Kuga
August 14, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that we did a good job fitting the new windscreen to your Ford Kuga. Thank you for your wonderful feedback!
Fast service
Fast service, took 45 minutes to fit new screen and reset driving sensors in my golf mk7.
August 19, 2026
Reply from National Windscreens - Norwich
We're happy to hear our service was fast and efficient for your Golf Mk7. We appreciate your positive feedback!
I received a polite reception and…
I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the time talking to another customer. The job was done pretty quickly and the car was returned with a decent new screen and no signs of the work done otherwise.
August 13, 2026
Reply from National Windscreens - Norwich
We're delighted to hear that you experienced a polite reception and that our team was quick to begin the replacement. It's great that you found our waiting room comfortable and the job was completed efficiently.
Reply from National Windscreens - Norwich
We are so pleased to hear that you found our team to be very friendly and that we did a good job. We truly appreciate your positive feedback!
Replaced the windscreen but left lots…
Replaced the windscreen but left lots of broken pieces of glass all over the driveway which for obvious reasons isn’t great especially as we have 2 vehicles and a dog that regularly go over the drive.
August 17, 2026
Reply from National Windscreens - Norwich
We sincerely apologize for the inconvenience and concern caused by the broken glass left on your driveway after the windscreen replacement. We understand this is especially problematic with vehicles and a dog. We are truly sorry for this oversight.
Kept waiting for nearly 2 hours before…
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva wouldn’t pay for an original windscreen (my car is only 3 months old) and chose a cheap Chinese copy. Most disappointed with Aviva expected better
August 4, 2026
Reply from National Windscreens - Norwich
We sincerely apologize for the nearly two-hour wait and the issue with the scuttle panel not fitting correctly. We understand your disappointment regarding the windscreen choice, especially for a new car. We appreciate the manager's efforts to resolve the problem and will review this matter internally.
Great service and nice people
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellation and would I like to arrive earlier, which was handy for me. Fitting took a lot less time than originally advised and was completed in an hour.
August 15, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear your new screen was fitted without any issues and that our depot staff were polite and pleasant. It's great that we could accommodate an earlier appointment for you, and that the fitting was completed quickly. Thank you for your positive feedback!
I had to do a 40 mile round trip to…
I had to do a 40 mile round trip to take my car into your w/ shop
18 mths ago you replaced windscreen in the same car on my driveway and did the necessary computer set up re sensors on my premises
Other companies can still do it at your home so unfortunately I would choose them in future
Apart from that work you carried out was ok
August 4, 2026
Reply from National Windscreens - Norwich
We appreciate your feedback and regret the inconvenience of traveling to our workshop. We understand your frustration, especially given your previous positive experience with our mobile service. We're glad the work carried out was satisfactory and will review our service options.
Team prioritised my call as we were on…
Team prioritised my call as we were on holiday and fixed as early as they could. Repair all good with one two exceptions.
1st. There is still small amount of broken glass trapped in car boot door. Hoover did not get these out. There is a glue spray that can be used to trap these and stop them moving around. Unfortunately fitter does not carry such glue on van. It would be helpful if this could have been fixed as part of the repair. This would save me having to take it all apart again.
August 7, 2026
Reply from National Windscreens - Norwich
Thank you for your feedback. We're glad to hear our team prioritized your call and addressed the repair efficiently, especially while you were on holiday. We sincerely apologize for the remaining glass fragments in the car boot door and the inconvenience this has caused. We will review our procedures to ensure our technicians are better equipped for such situations in the future.
Very smooth transaction
Very smooth transaction, polite, punctual and great workmanship
August 7, 2026
Reply from National Windscreens - Norwich
We're so pleased you experienced a very smooth transaction and found our team polite and punctual. It's wonderful to hear about the great workmanship. Thank you for your wonderful feedback!
Always had fantastic service and always…
Always had fantastic service and always do a great job.
August 7, 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that you've always received fantastic service and that we consistently do a great job. Thank you for your wonderful feedback!
Reply from National Windscreens - Norwich
We're so pleased you experienced polite, prompt, and immediate service from our engineer. Thank you for your wonderful feedback!
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