I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
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Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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See what reviewers are saying
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more
Company replied
Polite staff Coffee and water available and pleasant waiting area An electric fan would be very beneficial as extremely hot in the waiting room
Company replied
Company details
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.6
Excellent
1K reviews
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Unfortunately my windscreen wipers were…
Unfortunately my windscreen wipers were not correctly fitted!
Now they don't work properly. What should a woman do.
*Edited to let people know that when i went back to the centre they fixed the problem right away witgout having to rebook.
Instead of 2 stars now given you 4✨️✨️✨️✨️
January 16, 2026
Reply from National Windscreens - Norwich
We're sorry the wipers weren't fitted correctly and aren't working well. We'll investigate so this doesn't happen again. Thank you for your feedback.
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're so happy to hear that you found our people to be polite and that the job was completed quickly and well.
Weather did not hamper the professionalism!
Timing and the work continuing despite the persistent light rains.
The technician was very professional pre, during and post attending to my need.
January 13, 2026
Reply from National Windscreens - Norwich
We're happy to hear that the technician was professional and efficient, even with the weather. Thank you for your positive feedback and for recognizing our team's dedication!
So easy to book online
So easy to book online, great communication, easy payment via invoice. Polite and reliable and on time. Top job done, even though it had started to rain! Explanation of after care given thoroughly. Would definitely use again and highly recommend.
January 13, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're happy to hear that booking online was easy, the communication was great, and the payment process was simple. It's great to know you found our team polite and reliable and that you were pleased with the work, despite the rain.
Reply from National Windscreens - Norwich
We appreciate you sharing! We are so happy you found us easy to contact and our service quick and friendly.
Easy to deal with and on time.very tidy…
Easy to deal with and on time.very tidy and polite technician
January 9, 2026
Reply from National Windscreens - Norwich
We appreciate you sharing! We are so happy to hear that you found us easy to deal with and that our technician was on time, tidy, and polite.
Window replacement
Ryan kept me informed of estimated arrival. Polite and covered all issues and carried out the work quickly and to a high standard
January 9, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're happy to hear that you were kept informed, found our service polite, and that the work was completed quickly and to a high standard.
windscreen technician was very helpful
windscreen technician was very helpful. I am very appreciated for his work.
January 12, 2026
Reply from National Windscreens - Norwich
We're happy to hear that the technician was helpful, and we appreciate your positive feedback. Thank you for letting us know about your experience.
Reply from National Windscreens - Norwich
We're glad you had a great experience, and we appreciate you taking the time to leave us this wonderful feedback.
Reply from National Windscreens - Norwich
We appreciate you sharing! We are so glad to hear you received fast, efficient service and found our team member reassuring.
Good service
We still have to book into a dealer for calibration as their equipment wasn’t working.
December 31, 2025
Reply from National Windscreens - Norwich
We regret that the calibration equipment was not working during your visit, causing an inconvenience. We appreciate your patience and feedback.
Windscreen replacement, not straight forward
Windscreen replacement went without a problem.
However, I now have to wait for Volvo to re-calibrate the camera and sensors as the on site equipment was not able to connect to the vehicle!!
December 24, 2025
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Quick and efficient service
December 10, 2025
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Just had windscreen replaced…
Just had windscreen replaced ,technician kept me informed when he would arrive and then done a fantastic job considering never worked on my sort of car before cannot fault the work carried out top bloke
December 31, 2025
Unprompted review
Reply from National Windscreens - Norwich
We appreciate you taking the time to leave us a review! We're so glad to hear that you were kept informed and happy with the replacement, especially given the circumstances. It's great to know the technician did a fantastic job!
Quick service.
They managed to get my booking in earlier than any other company. Very quick and easy to deal with. Dropped my car off, the young technician was a bit grumpy but it did get done within a couple of hours which I was impressed with. Bit dissappointed that it has effected one of my wipers which I will now need to get looked at. But overall, I would use again and I would recommend.
December 19, 2025
Reply from National Windscreens - Norwich
We appreciate your feedback and are glad we could accommodate you quickly. We're sorry to hear about the wiper issue and any inconvenience caused. We'll address the technician's demeanor. Thank you for recommending us!
Simple & efficient
December 23, 2025
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Norwich
We appreciate you sharing that we did a good job! We are so happy you found our service fantastic, and we thank you very much!
Efficient quick service
Technician phoned to confirm visit. Arrived and repaired the chip within 15 mins.
December 12, 2025
Reply from National Windscreens - Norwich
We're happy to hear that the technician contacted you and efficiently completed the repair. Thank you for sharing your positive experience with us!
Very satisfied
I was very satisfied with the work that was done when I had my windscreen replaced. The fitter was very efficient and courteous.
December 12, 2025
Reply from National Windscreens - Norwich
We're happy to hear that you were very satisfied with your windscreen replacement. We appreciate your positive feedback regarding the efficient and courteous service you received.
Reply from National Windscreens - Norwich
Thank you for your positive feedback!
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