Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... See more
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Very pleasant & efficient staff -only had to take day off work to leave car in & collect would have given service 5 stars
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Had a great experience staff in the Omagh Depot were fantastic helpful friendly and hard working. Only bump in the road was that the system wouldn’t accept my payment but phoned and it was sorted by... See more
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Easy to book the appointment. The person doing the work came to my house and did the replacement with a minimum of fuss and exactly when they promised to be there. Excellent service.
Company replied
Company details
About National Windscreens - Omagh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, United Kingdom
- 028-7100-1053
4.7
Excellent
120 reviews
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Fair but could be better…
Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been better.
June 22, 2026
Reply from National Windscreens - Omagh
We appreciate your feedback and are glad you found our appointment process convenient. We're sorry to hear about the debris found in your car and will address this with our team to improve our service.
Very pleasant & efficient staff -only…
Very pleasant & efficient staff -only had to take day off work to leave car in & collect would have given service 5 stars
June 25, 2026
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We're glad to hear our staff were pleasant and efficient. Thank you for your kind words.
Excellent service.
Easy to book the appointment. The person doing the work came to my house and did the replacement with a minimum of fuss and exactly when they promised to be there. Excellent service.
June 19, 2026
Reply from National Windscreens - Omagh
We are so pleased to hear that booking your appointment was easy and that our service was excellent. We're glad our team arrived exactly when promised and completed the replacement with minimum fuss. Thank you for your positive feedback!
Excellent service
June 12, 2026
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very good service
June 15, 2026
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Speedy service
Speedy service, got window fixed the next day, easy to arrange. Many thanks
June 9, 2026
Reply from National Windscreens - Omagh
We're so pleased your window was fixed quickly and easily. Thank you for your kind feedback!
Easy process
Had a great experience staff in the Omagh Depot were fantastic helpful friendly and hard working. Only bump in the road was that the system wouldn’t accept my payment but phoned and it was sorted by helpful local staff
June 7, 2026
Reply from National Windscreens - Omagh
We're so glad to hear you had a great experience with our Omagh team! We appreciate you highlighting their helpfulness. We're also pleased our local staff could resolve the payment issue quickly. Thank you for your kind words!
Reply from National Windscreens - Omagh
We appreciate you sharing that our team was fast and hassle-free. We are so happy you were pleased!
Workmanship was excellent and staff…
Workmanship was excellent and staff polite. Unfortunately the facilities were well below parr. Waiting area and toilet need a good clean. Also no tea/coffee machine when having to wait for considerable time.
May 19, 2026
Reply from National Windscreens - Omagh
We appreciate your feedback. We are concerned to hear about the facilities and will address the cleanliness and lack of refreshments.
Reply from National Windscreens - Omagh
We appreciate your kind words.
Great and 100% company
Great communications. On time. Time frames we spoke about realized in 100%. Great job was done. Will recommend onn 100%
May 5, 2026
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We're so happy to learn that you were pleased with our communication, timeliness, and the job done.
Reply from National Windscreens - Omagh
We appreciate you sharing that our staff was friendly and the service was quick! We are so happy you were pleased with us.
Great service from National…
Great service from National Windscreens. The repair was done to a high standard and everything was left clean and tidy. Quick, professional, and hassle-free—would definitely recommend.
April 28, 2026
Reply from National Windscreens - Omagh
We appreciate your positive feedback. We're happy to hear that you received great service and that the repair was completed to a high standard, leaving everything clean. We're glad you recommend us!
Can't ask for better
I only had interaction with one person, but he was kind and welcoming. The windscreen was finished faster than I expected and all was good.
April 8, 2026
Reply from National Windscreens - Omagh
We appreciate your positive feedback. We're happy to hear that the person you interacted with was kind and welcoming, and that the windscreen was finished quickly.
Broken promises – avoid!
I had an appointment with National Windscreens to replace both my front and rear glass. My experience was a complete nightmare, not because of the technicians, but due to the utter incompetence of the office staff and operators.
I called their customer service 6 times prior to the appointment. Every single time, the operators assured me that BOTH the front and rear windows were in stock and ready to be fitted. I wasted weeks waiting for this day.
When I finally arrived, they replaced the front glass but then dropped a bombshell: they didn't have the rear glass. Even worse, they told me they "can't source it" and have no idea if or when it will ever be available. Why was I lied to six times on the phone?
To make matters worse, my insurance company (Hastings Direct) was useless and refused to intervene or help speed up the process. I was left with a broken, unsafe car because of National Windscreens' lack of honesty. They will happily take your booking and keep you waiting indefinitely instead of just telling the truth that the part isn't available.
April 8, 2026
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your experience. We are very sorry to hear about the difficulties you faced regarding the incorrect stock information and the rear glass for your vehicle. We will investigate this internally to prevent similar issues from occurring in the future.
Reply from National Windscreens - Omagh
We appreciate you sharing that our team was pleasant and did a great job! We are so happy you were pleased with our service.
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We are so happy to learn that our service was fast, clean, and friendly.
New window screen
Great!! They rang me the morning they were arriving to give me a time slot. They arrived early and the men had the old window out and new window in, in know time.
February 24, 2026
Reply from National Windscreens - Omagh
We're happy to hear that the installation process went smoothly and efficiently. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
EASY BOOKING EXPERIENCE AND FOLLOW UP…
EASY BOOKING EXPERIENCE AND FOLLOW UP EMAILS.
VERY POLITE AND INFORMED ME IN GOOD TIME AS TO WHEN THE VEHICLE WAS READY FOR COLLECTION.
VERY CONSISE WITH AFTER FITTING CARE, ESPECIALLY NOT TO WASH FOR A FEW DAYS
February 11, 2026
Reply from National Windscreens - Omagh
We appreciate you sharing your feedback. We're happy to hear that you found the booking process easy and appreciated the follow-up emails. We're also glad you were informed promptly about the vehicle's readiness and received clear after-fitting care instructions.
Staff very friendly & took time to talk…
Staff very friendly & took time to talk to me
January 31, 2026
Reply from National Windscreens - Omagh
We appreciate you sharing! We are so happy to hear that you found our staff friendly and that they took time to talk to you.
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