I found the gentleman with whom I dealt courteous, polite and helpful. I had my windscreen replaced in three hours and I was contacted that it was ready for me to collect. I was also advised not was... See more
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Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... See more
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Easy to arrange an appointment. Speedy installation of new front windscreen which due to camera had to be fitted in the workshop about 20 minutes drive from our home - easy to find. Waiting area... See more
Company replied
Very professional company from first phone call until windscreen replaced went like clock work. Engineer very careful and I could see he took pride in his workmanship. I have told family and friends... See more
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Company details
About National Windscreens - Omagh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, United Kingdom
- 028-7100-1053
4.8
Excellent
124 reviews
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Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
We're glad you found your experience excellent, friendly, and efficient! Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your positive experience with our workmanship and efficiency. We're glad you were satisfied!
Great customer service
Great customer service. Courteous knowledgeable staff. Repairs started on appointment time and finished ahead of schedule.
June 27, 2025
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We're happy to hear that you received great customer service from our courteous and knowledgeable staff, and that your repairs were completed promptly.
Reply from National Windscreens - Omagh
We appreciate your feedback! We're happy to hear that you found our service helpful and everyone nice.
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your feedback!
Reply from National Windscreens - Omagh
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide a seamless and efficient service, and we're glad you found our process hassle-free.
The omagh team were fantastic
The omagh team were fantastic.
Very accommodating and extremely friendly service. No hassle, no fuss & great service.
May 9, 2025
Reply from National Windscreens - Omagh
Thank you for your kind words and positive review. We are delighted to hear that you had a great experience with our team in Omagh. We strive to provide a seamless and friendly experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your feedback.
Reply from National Windscreens - Omagh
Thank you for your kind words and for taking the time to share your positive experience. We're glad to hear that our team was able to assist you with your address change and that you found the process smooth and efficient.
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Thank you for your kind words! We're delighted to hear you found our staff friendly and our service efficient. We strive to provide excellent customer service and appreciate your feedback.
Reply from National Windscreens - Omagh
We appreciate your kind words and are thrilled to hear that you were happy with the service provided. We strive to deliver a positive experience for all our customers.
Star service
Thank you to the NW staff for the excellent service and timing when carrying out our recent repair
March 8, 2025
Reply from National Windscreens - Omagh
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service and timing of your recent repair. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Omagh
We're glad to hear you had a positive experience with our repair service. We appreciate your feedback and will continue to strive for excellence.
5 stars
The staff were helpful, friendly, responsive and made the process easy. They kept me informed of any changes and that I needed a back window wiper and arm. The work was of outstanding standard and a quality service. Thank you, Connor.
January 31, 2025
Reply from National Windscreens - Omagh
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the helpful, friendly, and responsive service you received. We appreciate your feedback on the quality of the work and the communication you received throughout the process. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Replacement rear window
It took a little longer than I expected to get the replacement window but was kept informed throughout the process and the engineers did an excellent job.
January 20, 2025
Reply from National Windscreens - Omagh
We appreciate your understanding and patience regarding the delivery time. We're glad to hear that you were kept informed throughout the process and that the engineers provided excellent service.
Efficient
Arrived on time, good communication and excellent work. Friendly and efficient.
December 28, 2024
Reply from National Windscreens - Omagh
Thank you for your kind words. We're thrilled to hear you were happy with our service. We strive to provide excellent service and appreciate your positive feedback.
Efficient and prompt service
Efficient service, arrived early to my place of work and replaced my windscreen
November 26, 2024
Reply from National Windscreens - Omagh
Thank you for your kind words. We're pleased to hear that you were happy with the efficiency of the service and that the windscreen replacement was completed to your satisfaction.
Excellent friendly service!
November 28, 2024
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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