I found the gentleman with whom I dealt courteous, polite and helpful. I had my windscreen replaced in three hours and I was contacted that it was ready for me to collect. I was also advised not was... See more
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Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... See more
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Easy to arrange an appointment. Speedy installation of new front windscreen which due to camera had to be fitted in the workshop about 20 minutes drive from our home - easy to find. Waiting area... See more
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Very professional company from first phone call until windscreen replaced went like clock work. Engineer very careful and I could see he took pride in his workmanship. I have told family and friends... See more
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Company details
About National Windscreens - Omagh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, United Kingdom
- 028-7100-1053
4.8
Excellent
124 reviews
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Reply from National Windscreens - Omagh
We appreciate your positive feedback! We are so happy to learn that our service was fast, clean, and friendly.
New window screen
Great!! They rang me the morning they were arriving to give me a time slot. They arrived early and the men had the old window out and new window in, in know time.
February 24, 2026
Reply from National Windscreens - Omagh
We're happy to hear that the installation process went smoothly and efficiently. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
EASY BOOKING EXPERIENCE AND FOLLOW UP…
EASY BOOKING EXPERIENCE AND FOLLOW UP EMAILS.
VERY POLITE AND INFORMED ME IN GOOD TIME AS TO WHEN THE VEHICLE WAS READY FOR COLLECTION.
VERY CONSISE WITH AFTER FITTING CARE, ESPECIALLY NOT TO WASH FOR A FEW DAYS
February 11, 2026
Reply from National Windscreens - Omagh
We appreciate you sharing your feedback. We're happy to hear that you found the booking process easy and appreciated the follow-up emails. We're also glad you were informed promptly about the vehicle's readiness and received clear after-fitting care instructions.
Staff very friendly & took time to talk…
Staff very friendly & took time to talk to me
January 31, 2026
Reply from National Windscreens - Omagh
We appreciate you sharing! We are so happy to hear that you found our staff friendly and that they took time to talk to you.
Reply from National Windscreens - Omagh
We're glad you found our services easy and our staff friendly. Thank you for your positive feedback; we appreciate your time.
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to arrange
Easy to arrange , staff friendly though a new sofa in the waiting room wouldn’t go a miss .. but yes great service . Thankyou
January 22, 2026
Reply from National Windscreens - Omagh
We're happy to hear that arranging your visit was easy and our staff were friendly! Thank you for the suggestion about the waiting room sofa; we appreciate your feedback and are glad you had great service.
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We are so happy you were very pleased with our friendly and professional service.
Really prompt service.
December 15, 2025
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Screen on Renault Clio replacement
Very professional company from first phone call until windscreen replaced went like clock work. Engineer very careful and I could see he took pride in his workmanship. I have told family and friends this is the company to use if they need windscreen repairs.This company was recommended by my insurance company. I have just proved how right they were. 10/10
November 25, 2025
Reply from National Windscreens - Omagh
We're happy to hear that you had a seamless experience, from your initial call to the completion of the windscreen replacement. It's great to know the engineer's care and pride in their work were evident. Thank you for recommending us to your family and friends!
A fast great service
Very satisfied with the staff n service provided
Fast and efficient
November 27, 2025
Reply from National Windscreens - Omagh
We appreciate your feedback! We're so glad you were satisfied with our fast and efficient service and the support provided by our staff.
Reply from National Windscreens - Omagh
We're happy to hear that our service was quick and efficient, resulting in an almost invisible repair. Thank you for your positive feedback!
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your feedback! We are so happy to hear about your experience with our site technicians' professionalism.
Really good service
Company was very accommodating and allowed me to have the session done earlier, at home, compared to when I had booked. They also didn’t mind driving to a new location so I could get a shed for them to be able to change the windscreen. Great service.
October 21, 2025
Reply from National Windscreens - Omagh
We appreciate you sharing your experience. We're happy to hear that we were accommodating and completed the session at your home earlier than expected. We're also glad that driving to a new location to change the windscreen was not an issue.
Quick service
Quick service, I was told it could take up to 4 hours to complete when booking but only took 2 hours.
They didnt have the wiper parts to replace mine but was refunded the money quickly.
September 29, 2025
Reply from National Windscreens - Omagh
We're happy to hear that the service was quick. We appreciate your patience regarding the wiper parts and are glad the refund was processed promptly. Thank you for your review.
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service in Omagh
Quick reply to request for windscreen
Suitable appointment
Good communication
Quick turnaround
Telephone call when car ready
Good clean job
September 11, 2025
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your positive experience! We're happy to hear that you were pleased with our promptness, communication, and efficient service.
Good repair job
Well informed and reminded re the day of arrival. On time and worked quietly and quickly. They were friendly. Did a good repair job.
September 4, 2025
Reply from National Windscreens - Omagh
We appreciate you sharing your positive experience. We're happy to hear you were well-informed and that the repair was completed quickly and effectively by our friendly team.
Friendly staff good at there job
Friendly staff good at there job, repair carried out quickly, excellent.
August 7, 2025
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We're happy to hear that our friendly staff were good at their job and the repair was carried out quickly and excellently.
Reply from National Windscreens - Omagh
We're happy to hear that you had a positive experience with our team's professionalism and friendliness. Thank you for your feedback.
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